Store Manager Resume Example
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STORE MANAGER
Summary
Focused retail store management professional versed in all aspects of running [Type] store, including opening and closing procedures, banking, merchandising and recruiting. Able to keep operations efficient, productive and on-track to consistently meet and exceed expectations. Sales expert with unparalleled communication and relationship-building abilities.
Skills
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Experience
Store Manager, Michael Kors, June 2017-CurrentParis , TX
- Oversaw inventory management with cycle counts, audits and shrinkage control.
- Created and delivered weekly schedule assignments to staff members so all shifts received adequate coverage.
- Assessed, optimized and elevated operations to target current and expected demands.
- Managed store appearance, including merchandising and displays, signage, decorations and cleaning.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Addressed customer inquiries and resolved complaints.
- Enforced adherence to policies, standards and security protocols.
- Implemented succession planning by training and developing [Number] associates into leadership positions.
Assistant Store Manager, Bridgestone Corporation, June 2016-June 2017Bellingham , WA
- Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
- Recruited, interviewed and hired individuals demonstrating passion, dedication and added value to team.
- Led teams in planning, implementation and execution of merchandising and operating initiatives.
- Promoted and supported strong relationships with local community organizations in surrounding area.
- Coached and developed store associates through formal and informal interactions.
- Handled scheduling for two store shifts across 7-day work weeks to promote proper and adequate staffing.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Maintained organized store, responded to customer complaints and answered questions quickly.
- Mentored team on effective upselling and cross-selling techniques.
- Performed daily activities in timely manner, including managing housekeeping and inventory needs of store.
- Helped team members deliver polite and positive service to every customer by closely monitoring behaviors and offering constructive guidance.
- Replenished merchandise, welcomed customers, responded to questions and maintained overall presentation of store.
Shift Supervisor, Campbell Soup Co, November 2011-June 2016Lake Charles , LA
- Completed opening and closing duties to facilitate business operations.
- Motivated team members to complete assigned tasks and perform at exceptional levels.
- Collaborated with team members to improve performance and implement training updates.
- Answered and resolved customer questions and concerns.
- Assisted store management with meeting standards of service and quality in daily operations.
- Assisted general manager during assigned periods and trained over [Number] new team members.
- Inspected incoming supplies to verify conformance with materials specifications and quality standards.
- Utilized security, safety and loss prevention strategies during shifts.
- Performed store opening and closing procedures, including setting up registers and checking products.
Barista, Four Seasons Hotels Inc, November 2011-November 2012Maui , HI
- Maintained highest standards of conduct and service to support company reputation.
- Received and accurately processed customer payments.
- Prepared more than [Number] drinks per shift with high accuracy and consistently strong customer satisfaction.
- Greeted over [Number] customers daily, answered questions and recommended drinks and pastries.
- Protected customers by regularly cleaning and sanitizing work areas and equipment.
- Memorized official and off-menu preparations to serve all customer beverage desires.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Enthusiastically engaged customers during busy periods to keep mood light and fun.
- Educated customers on beverage menu items and provided samples of daily brews.
- Described menu items to customers and suggested products based on stated preferences.
- Gave details on coffee blends and preparation descriptions to customers.
- Resolved customer disputes with tact and professionalism.
- Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas.
- Monitored cafe for seating availability, safety and wellbeing of guests.
- Listened to customer desires and needs to recommend optimal products.
Education and Training
High School DiplomaFort Zumwalt South High School, , CityStateMay 2011
Some College (No Degree)Saint Charles Community College, CityState
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Resume Strength
- Completeness
- Strong summary
Resume Overview
School Attended
- Fort Zumwalt South High School
- Saint Charles Community College
Job Titles Held:
- Store Manager
- Assistant Store Manager
- Shift Supervisor
- Barista
Degrees
- High School Diploma
Some College (No Degree)
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