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Store Manager Resume Example

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STORE MANAGER
Summary

Focused retail store management professional versed in all aspects of running [Type] store, including opening and closing procedures, banking, merchandising and recruiting. Able to keep operations efficient, productive and on-track to consistently meet and exceed expectations. Sales expert with unparalleled communication and relationship-building abilities.

Skills
  • Store opening and closing procedures
  • Employee supervision and motivation
  • Store operations oversight
  • Shift checklists
  • Risk management
  • Program implementation
  • Customer service
  • Accurate cash handling
  • Outstanding communication skills
  • Inventory management
  • Retail inventory management
  • Staff training and development
  • Process improvement
Experience
Store Manager, Starbucks, June 2017-CurrentOFallon, MO
  • Oversaw inventory management with cycle counts, audits and shrinkage control.
  • Created and delivered weekly schedule assignments to staff members so all shifts received adequate coverage.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Managed store appearance, including merchandising and displays, signage, decorations and cleaning.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Addressed customer inquiries and resolved complaints.
  • Enforced adherence to policies, standards and security protocols.
  • Implemented succession planning by training and developing [Number] associates into leadership positions.
Assistant Store Manager, Starbucks, June 2016-June 2017O'Fallon, MO
  • Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
  • Recruited, interviewed and hired individuals demonstrating passion, dedication and added value to team.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives.
  • Promoted and supported strong relationships with local community organizations in surrounding area.
  • Coached and developed store associates through formal and informal interactions.
  • Handled scheduling for two store shifts across 7-day work weeks to promote proper and adequate staffing.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Maintained organized store, responded to customer complaints and answered questions quickly.
  • Mentored team on effective upselling and cross-selling techniques.
  • Performed daily activities in timely manner, including managing housekeeping and inventory needs of store.
  • Helped team members deliver polite and positive service to every customer by closely monitoring behaviors and offering constructive guidance.
  • Replenished merchandise, welcomed customers, responded to questions and maintained overall presentation of store.
Shift Supervisor, Starbucks, November 2011-June 2016OFallon, MO
  • Completed opening and closing duties to facilitate business operations.
  • Motivated team members to complete assigned tasks and perform at exceptional levels.
  • Collaborated with team members to improve performance and implement training updates.
  • Answered and resolved customer questions and concerns.
  • Assisted store management with meeting standards of service and quality in daily operations.
  • Assisted general manager during assigned periods and trained over [Number] new team members.
  • Inspected incoming supplies to verify conformance with materials specifications and quality standards.
  • Utilized security, safety and loss prevention strategies during shifts.
  • Performed store opening and closing procedures, including setting up registers and checking products.
Barista, Starbucks, November 2011-November 2012O'Fallon , MO
  • Maintained highest standards of conduct and service to support company reputation.
  • Received and accurately processed customer payments.
  • Prepared more than [Number] drinks per shift with high accuracy and consistently strong customer satisfaction.
  • Greeted over [Number] customers daily, answered questions and recommended drinks and pastries.
  • Protected customers by regularly cleaning and sanitizing work areas and equipment.
  • Memorized official and off-menu preparations to serve all customer beverage desires.
  • Maintained clean and organized workspace, enabling coworkers to locate resources and product.
  • Enthusiastically engaged customers during busy periods to keep mood light and fun.
  • Educated customers on beverage menu items and provided samples of daily brews.
  • Described menu items to customers and suggested products based on stated preferences.
  • Gave details on coffee blends and preparation descriptions to customers.
  • Resolved customer disputes with tact and professionalism.
  • Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas.
  • Monitored cafe for seating availability, safety and wellbeing of guests.
  • Listened to customer desires and needs to recommend optimal products.
Education and Training
High School DiplomaFort Zumwalt South High School, , St PetersMOMay 2011
Some College (No Degree)Saint Charles Community College, CottlevilleMO
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Resume Overview

Companies Worked For:

  • Starbucks

School Attended

  • Fort Zumwalt South High School
  • Saint Charles Community College

Job Titles Held:

  • Store Manager
  • Assistant Store Manager
  • Shift Supervisor
  • Barista

Degrees

  • High School Diploma
    Some College (No Degree)

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