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Store Manager Resume Example

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STORE MANAGER
Professional Summary

I am a reliable and friendly customer service representative who is a quick learner and masters new concepts and skills. I handle multiple responsibilities simultaneously while providing exceptional customer service. I am passionate about helping customers and creating a satisfying experience. Service-focused professional and friendly team player with a knack for building productive working relationships .A successful record of achieving company goals and improving the bottom line through tenacious efforts, keen attention to detail, and the development of good relationships with clients and colleagues. An effective communicator and problem solver with leadership, analytical, organizational and decision-making capabilities.

Skills
  • Staff training and development
  • Strategic thinker
  • Goal-oriented
  • Excellent customer service skills
  • Detail-oriented
  • Strong work ethic
  • People-oriented
  • Superior organization ability
  • Excellent communication skills
Work History
June 2015-Current Store Manager | Scooters Coffee | Omaha, NE
  • Develops and executes sales and profit plans that are in-line with budgetary goals.
  • Ensures and is accountable for profitability of the store by growing sales and controlling costs of goods, inventory levels, labor, supplies and expenses.
  • Maintains and utilizes daily, weekly, quarterly and annual financial reporting tools.
  • Ensures proper team member coverage, scheduling according to the needs of business while maintaining target labor costs.
  • Oversees all cash and media management functions.
  • Able to perform all POS duties, front and back of house functions including opening and closing procedures, coordinating with the Corporate Office as necessary.
  • Maintains proper loss prevention standards, reviewing cash handling procedures, deposits and safe procedures.
  • Maintains a clean well-merchandised store, following visual presentation plans and standards.
  • Plans, executes and communicates all sales promotions and new product information effectively and efficiently.
  • Identifies staffing, recruiting, interviewing, hiring, and training needs of qualified candidates.
  • Facilitates on-going training and development of current staff.
  • Completed all daily tasks and special assignments with an efficient and quality-driven approach.
February 2015-Current Front Desk Manager | Holiday Inn | Omaha, Ne
  • Assist the General Manager in preparing FDSR work schedules and directing staff to adhere to schedules; adjust schedules as needed to meet business demands Perform assigned administrative duties such as daily reports, credit card reversals, bank deposits, accounts receivables, travel agent research, lost and found, rooming lists, office supply inventory, safety committee, etc.
  • Train front desk staff in technical duties, guest service skills, and telephone sales skills Advise and consult with General Manager in situations of poor employee performance and/or improper employee behavior that may require counseling and/or discipline When applicable for a specific property, book group functions and meeting room(s) space Serve as Manager-on-Duty in the absence of the General Manager Process guest registrations, including the computation and collection of payment Complete shift reports and process all financial transactions, including the verification and processing of credit card transactions in accordance with company policies and procedures Respond to guest inquiries regarding hotel services, reservations, attractions, directions, etc.
  • Send and receive telephone calls and facsimiles; sort incoming mail and messages.
  • Operated communications equipment.
  • Made accommodations and travel arrangements for visitors.
  • Verified accuracy of financial data.
  • Held quarterly office meetings with staff to answer questions, resolve issues and keep employees informed of changes.
  • Efficiently resolved guest complaints and ensured that issues were addressed promptly.
June 2014-March 2015 Night Audit Manager | Ramada Plaza Hotel | Omaha, NE
  • Posts and balances all hotel work for each day.
  • Prepares restaurant audits to breakdown and balance restaurant figures.
  • Handles all computer end-of-day issues and problems that might occur throughout the shift.
  • Reconciles credit card system to daily transaction list from rooms.
October 2007-June 2014 Starbucks/Front End Leader | Target | Omaha, Ne
  • Checking guests in/out.
  • Starbucks /Front End Guest Service Team Lead Recruiting, interviewing and hiring outstanding people Coaching and developing team to achieve results Ensure adherence to all retail policies and procedures by staff Establishing and monitoring scheduling, staffing and payroll Maintaining proper inventory controls, facilitate inventory transactions and maintain compliance standards.
  • Analyzing various business reports to understand trends and opportunities Managing all scheduling and payroll functions to maximize sales and productivity while meeting/exceeding company financial goals.
Skills
accounts receivables, administrative duties, balance, book, cash handling, closing, Coaching, counseling, credit, directing, financial, financial reporting, General Manager, hiring, inventory levels, inventory, Team Lead, loss prevention, Managing, mail, Office, payroll, policies, POS, profit, Recruiting, research, retail, safety, sales skills, sales, scheduling, staffing, supply inventory, telephone
Education
2007 High School Diploma: Creighton Prep, Omaha, NE
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Resume Overview

Companies Worked For:

  • Scooters Coffee
  • Holiday Inn
  • Ramada Plaza Hotel
  • Target

School Attended

  • Creighton Prep

Job Titles Held:

  • Store Manager
  • Front Desk Manager
  • Night Audit Manager
  • Starbucks/Front End Leader

Degrees

  • High School Diploma :

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