Store Manager with a passion for people leadership wishing to pursue a District level Human Resource Manager position. Desiring to impact the District with skills in recruiting and hiring top talent, team engagement and recognition, and people development to build a strong bench of internal talent for District 814 and the Market.
Coach and Develop a team of Managers, Visual Merchandisers, and Sales Advisors by working through the H&M core values and Global Leadership Expectations.
Oversee recruiting, interviewing, on-boarding process focusing on hiring new team members that enhance team diversity and reflect the customer market.
Create an internal and external succession plan with a focus on the IDP process to develop future internal talent.
Oversee all Employee Relations opportunities to maintain a positive in store work environment.
Role model the 5 Basic demands and Loyalty behaviors on the sales floor, fitting rooms, and cash point.
Analyze Business Results and work through team to deliver Departmental Results.
Analyze Weekly, Monthly, Quarterly, and Yearly Budgets to strategically plan to meet sales budgets and sales per hour targets to drive profitability.
Create an effective schedule that maximizes skill sets and drives the customer experience while balancing operational tasks.
Balance Operations and Commerciality to maintain store standards.
Coach to H&M Store Operations Standards and Best Practices to maintain ways of working, drive efficiency and safety.
Ensure all commercial moves are set to H&M brand standards, customer profile, and seasonality.
Accountable to contributing to profitable sales growth by attracting, retaining, leading, training, developing, and engaging store associates and managers for a $23 million JCPenney location.
Responsible for sourcing of all talent and proactively partnering with store leadership to anticipate and stay ahead of hiring needs.
Coaching store leadership team on the effective usage of the Talent Tryout/ interview process to select Top Talent candidates.
Consistently partnering with store leadership team to ensure staff is receiving coaching and feedback to improve performance and enhance the leadership team's ability to provide meaningful feedback.
Responsible for leading the Individual Development Plan process with leadership team and the creation of effective IDP's that prepared team members for next level roles.
Lead leadership team in creation of internal and external succession strategy for all functions and departments.
Partners with store leadership on all employee engagement, recognition, and inclusion strategies.
Utilize store Engagement Survey to create an action plan to reduce turnover, improve employee engagement and overall satisfaction.
Manages employee relations investigations to ensure prompt investigation responses.
Conducted monthly Town Hall Meetings to promote the Open Door policy and an open feedback culture and promote positive associate relations.
Ensure that State and Federal Labor Laws are consistently followed. Provide guidance to associates on policy and procedure questions and took immediate action on policy issues.
Owned payroll function and scheduling process. Responsible for ensuring hours scheduled met actual sales on a weekly basis to drive overall store profitability on P&L Statement while meeting customer service and operational needs.
Managed training and coaching on all Omnichannel initiatives and owned the Omnichannel process in store. This included managing all Buy Online Pick Up in Store, Ship to Store, and Ship from Store orders through managing a team of Omnichannel associates and an Omnichannel Manager.
Attracted, hired, developed, and retained top talent.
Coach and develop to maximize the selling potential of all associates.
Created schedules using business acumen to increase sales.
Set and reinforced clear expectations with team aligned with accountability on performance and results.
Ensured onboarding standards were maintained and that all eligible team members completed all yearly training initiatives.
Analyzed results to ensure action plans were created and communicated to team and were executed to completion.
Built customer base through selling behaviors that drove conversion and phone and email capture.
Met payroll targets by ensuring effective coverage to meet customer needs and created a consistent selling focus.
Made shopkeeper decisions based on analyzing reporting to keep the store looking full and abundant.
Maintained visual standards through company direction to drive business and bring the product story to life.
Led sales floor with a consistent focus on selling strategies and created an emotionally engaging experience for customers.
Partnered with sales leadership team to ensure effective execution of operational activities.
Bath & Body Works and White Barn Candle Company:
Companies Worked For:
Job Titles Held: