LiveCareer-Resume

store manager resume example with 15+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Quality-driven production professional with proven success in organizing workflows and coordinating resources to meet challenging production goals. Industrious leader and resourceful problem-solver with persistent approach to tackling operational concerns. Good decision-making and team building abilities with open and clear communication style.

Skills
  • Employee supervision and motivation
  • Store operations oversight
  • Store opening and closing procedures
  • Reliable
  • Team-oriented
  • Employee training
  • Outstanding communication skills
  • Program implementation
  • Retail inventory management
  • MS Office proficient
  • Risk management
  • Supervision and training
  • Employee development
  • Recruiting and hiring
  • Schedule management
  • Performance improvements
Education and Training
Pike County High School Brundidge, AL Expected in 05/2005 ā€“ ā€“ High School Diploma : - GPA :
University Of Phoenix Tempe, AZ Expected in ā€“ ā€“ : Management - GPA :
Experience
Zumiez Inc. - Store Manager
Corona, CA, 04/2021 - Current
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Corrected operational discrepancies by developing and executing process improvements.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Corteva, Inc. - Production Supervisor
Grand Rapids, MI, 05/2011 - 04/2021
  • Set up, adjusted and maintained machines to operate at peak levels and meet challenging demands.
  • Delegated tasks to employees and monitored accurate and timely completion of tasks to meet project milestones.
  • Coordinated with internal departments to maximize operational efficiency across production and administrative areas.
  • Established and updated production schedules to meet changing demands.
  • Provided input for performance reviews and identified areas for additional improvement.
  • Monitored manufacturing variances to achieve quality improvement while resolving product process and equipment problems.
  • Assigned individual work plans and reviewed jobs to accomplish all tasks within expected parameters.
  • Maintained work environments safe and efficient at all times.
  • Planned and delegated work to meet planned project and production goals.
  • Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
  • Managed and supervised daily activities of 55 team members to verify fulfillment of customer orders and adherence to general warehouse operations.
  • Established tracking procedures for verification of incoming and outgoing shipments to keep warehouse inventory current.
  • Controlled material usage to keep costs low, proactively investigating and resolving discrepancies to minimize waste.
  • Conducted performance reviews to identify and rectify areas for skill improvement.
  • Kept areas clean, neat and inspection-ready at all times to comply with product guidelines.
  • Managed all areas of manufacturing, safety, inventory control and process implementation.
  • Addressed employee and production issues to determine and implement optimal resolutions, preventing wasted resources and maintaining schedules.
  • Supported monthly safety programs to reduce and eliminate employee injuries by 100%.
  • Decreased inventory and labor hours 18% with strategic process changes.
  • Performed pre-shift checks of Start up and Mid-shift equipment to identify problems and remove affected equipment for repair.
  • Issued work orders for repairs to plan maintenance of equipment, machinery and vehicles.
  • Maintained top-notch quality control standards and eliminated downtime to maximize revenue.
  • Supervised equipment upgrades and modifications.
  • Coordinated production requirements with material handling and staffing functions.
  • Developed and implemented significant process improvements to enhance department quality and throughput.
  • Boosted productivity, efficiency, adaptability and receptivity when guiding 55 staff in implementing better working solution.
  • Oversaw inventory, physical counts and performed periodic cycle counts to verify outgoing orders.
  • Recommended and implemented measures to improve production methods and quality of products.
  • Revamped positions and workflow based on individual abilities and production targets.
  • Cultivated communication among senior managers and floor supervisors to encourage optimal productivity.
  • Assigned tasks to employees and monitored productivity, performance and task completion.
  • Directed all production phases from initial estimate to final quality check and delivery.
Walmart - Cashier, Customer Service, Stocker
City, STATE, 07/2005 - 01/2010
  • Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
  • Assisted customers by locating items and loading heavy purchases in vehicles.
  • Helped customers find specific products, answered questions and offered product advice.
  • Assessed customer needs and upsold products and services to maximize sales.
  • Received incoming product deliveries and relocated to storage shelves, coolers or bins.
  • Organized stockroom by keeping products in correct locations to maintain accurate inventory counts.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Updated signage to reflect new pricing or temporary promotional strategies to increase sales.
  • Operated cash register, collected payments and provided accurate change.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Monitored sales events, added new merchandise and rang up purchases.
  • Resolved issues regarding customer complaints and escalated worsening concerns to management for remediation.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Scanned customer purchases, supporting transactions to streamline sales process.
  • Moved and rebuilt shelves, racks and displays to increase visibility of merchandise.
  • Blocked and faced all products on shelves and displays to meet company policies.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Greeted customers and retrieved requested products to drive satisfaction.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Stocked and rotated products, supplies and paper goods to optimize freshness.
  • Noted current product inventory levels to support completion of order requests and audits.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Followed proper stock rotation procedures to minimize obsolescence and remove out of date items from sales floor.
  • Counted and stocked different types of merchandise to comply with inventory control tag requirements.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Palletized merchandise for easy movement to sales floor locations.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Accomplishments
  • Promoted from Supervisor Trainee to Production Supervisor, in less than 12-months
  • Led team to achieve over 100% efficiencies, earning recognition from upper management.
  • Consistently maintained high customer satisfaction ratings.
  • Saved company money on consistent basis by working with loss prevention to monitor high-risk areas.

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Resume Overview

School Attended

  • Pike County High School
  • University Of Phoenix

Job Titles Held:

  • Store Manager
  • Production Supervisor
  • Cashier, Customer Service, Stocker

Degrees

  • High School Diploma
  • Some College (No Degree)

By clicking Customize This Resume, you agree to ourĀ Terms of UseĀ andĀ Privacy Policy

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