I am a store manager that dedicated to hiring an honest and hard working staff. I work hard to make sure my store is clean, stocked and customer friendly. i like to learn as much as I can so i can share my knowledge with others. i like working with vendors to make sure i have product in my store. i also enjoy getting to know my customers and knowing their first names. i know that having that relationship with my customers they will keep coming back and they will tell others about our company as well.
Skills
Records Organization and Management
Assignment Delegation
Human Resources Oversight
Sales Promotion
Team Leadership
Employee Motivation
Problem Anticipation and Resolution
Staff Scheduling
Quality Assurance
Cost Reduction
Focus and Follow-Through
Budget Control
Goal Setting
Verbal and Written Communication
Inventory Tracking and Management
Work History
Store Manager, 12/2015 - Current Dollar Tree – Elgin, IL,
Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
Managed inventory control, cash control and store opening and closing procedures.
Reconciled daily sales transactions to balance and log day-to-day revenue.
Protected store from loss or theft by setting and enforcing clear security policies.
Rotated stock to achieve optimum appeal and minimize shrinkage.
Rotated merchandise and displays to feature new products and promotions.
Maintained strong knowledge in handling of perishable products in dairy, meat and produce departments.
Coached sales associates on product knowledge by using wide variety of training tools.
Supervised guests at front counter, answering questions regarding products.
Approved regular payroll submissions for employees.
Completed all point of sale opening and closing procedures, including counting contents of cash register.
Line Cook, 05/2010 - 12/2015 Marcus Corporation – Gurnee, IL,
Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Created identical dishes numerous times daily with consistent care, attention to detail and quality.
Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
Safely used kitchen equipment and reduced risk of injuries and burns.
Maintained well-stocked stations with supplies and spices for maximum productivity.
Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
Checked each food item for freshness and provided feedback to kitchen supervisor for removal.
Collaborated with servers to collect information about specific customer desires and dietary needs.
Handled portion control activities according to specified instructions provided by chef.
Grilled meats and seafood to customer specifications.
Instructed new staff in proper food preparation, storage, use of kitchen equipment, sanitation and safety.
Transitioned between breakfast and lunch service.
Changed and sanitized all cutting boards, benches and surfaces between tasks to avoid cross-contamination.
Sanitized kitchen surfaces and equipment by cleaning grills, griddles, ovens and fryers
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