Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Enthusiastic General Manager eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Operational process and Customer Oriented service with excellent training in teaching, coaching. Motivated to learn, grow and excel in retail supply chain.

  • Customer Service Management
  • Business Leadership
  • Program Optimization
  • Employee Motivation
  • Performance Assessment
  • Training Management
Work History
Store Manager, 08/2016 - Current
Dollar Tree Leon Valley, TX,
  • Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.

As a Store Managers we are responsible for executing the three focal points of the company’s retail strategy: customer service, in-stock, and store appearance in their store. we are responsible for achieving profitability in their stores by coaching and developing associates to drive sales through providing great customer service, resolving people issues, utilizing financial and store reports to identify operational opportunities, monitoring market trends and competition and executing effective game plans to consistently improve in all of these areas. I effectively communicate the company’s retail strategy and ensure its execution through strategic planning and timely follow-up. While staying ground-engaged by taking an active role in all aspects of the business including sales and profit drivers, operational excellence and the people-side of the business. In my career I have established a presence in my stores by conducting regular store walks, town hall meetings and staff meetings with associates. SMs are responsible for developing leaders and building a deep talent bench for store leadership positions. I lead by example as a champion of people while delivering consistent results in sales, service and profitability through operational excellence.

Territory Operations Manager, 07/2015 - 08/2016
Sunpro Baton Rouge, LA,
  • Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
  • Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Directed initiatives to achieve regulatory compliance, foster good process's and practices to meet component company standards.
  • As A TOM training Store Managers in Ops and Sales, translating territory strategies and goals into impactful operational process. As one of the point person the South Florida Region, I partnered partner with GMs and District Managers and other territory leadership to provide data-supported recommendations on all things operations. While understanding the entire end-to-end operations and sales process, introducing tooling and implementing processes which remove points of friction and streamline the restaurant acquisition workflow, increasing sales productivity.
  • Work with teammates aligned to other territories, sharing work and scaling processes where applicable to minimize any duplication.
District Operations Manager, 06/2014 - 08/2015
Kaman Industrial Technologies Anaheim, CA,
  • Traveled to over 9 locations per week to manage each store and perform reviews of individual managers and employees.
  • Worked directly with management, District Manager's, and District Human Resource department to brainstorm, discuss strategy and mitigate on associate issues.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various operational issues.
  • Trained new employees on proper protocols and customer service standards.
  • Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Multi Store Asset Protection Manager, 11/2012 - 06/2014
Macy's El Centro, CA,
  • Mitigated risk and oversaw internal and external shoplifter apprehension and detention.
  • Represented The Home Depot in court proceedings and investigations.
  • Participated in securing special projects to aid division with better practice delivery.
  • Built cross-functional relationships with business partners to reduce losses.
  • Reduced shrink in the district through thorough training of loss prevention staff and meticulous reviews of company documents.
  • Created and implemented security increase by implementing customer and associate safety protocols.
  • Oversaw received and outbound shipments through inventories and audits and complied with all shipment procedures.
  • Trained loss prevention staff, retail managers and store employees on loss control and prevention measures.
  • Upheld strict security and safety procedures to protect business from financial losses due to theft or careless mismanagement.
High School Diploma: , Expected in 06/1997
Hialeah High School Adult Education Center - Hialeah, FL

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Resume Overview

School Attended

  • Hialeah High School Adult Education Center

Job Titles Held:

  • Store Manager
  • Territory Operations Manager
  • District Operations Manager
  • Multi Store Asset Protection Manager


  • High School Diploma

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