Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Executive Summary
Store Manager equipped with extensive experience in retail management and sales. Employs excellent leadership skills and multi-tasking strengths.
Core Qualifications
Retail inventory management
Accurate cash handling
Store opening and closing procedures
Store operations
Outstanding communication skills
Reliable
Exceptional leader
Flexible schedule
Professional Experience
06/2013 to 2016
Store ManagerSpencer Gifts, Llc – Las Cruces, NM, Delivered excellent customer service by greeting and assisting each customer. Addressed customer inquiries and resolved complaints. Design and implemented customer satisfaction metrics. Opened a new store location and assisted in recruiting and training new staff. Stocked and restocked inventory when shipments were received. Reorganized the sales floor to meet company demands. Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts. Determined staff promotions and demotions, and terminated employees when necessary. Fulfilled customer shipping needs using UPS and USPS methods. Fulfilled customer shipping needs using UPS and USPS methods. Completed weekly schedules according to payroll policies. Trained all new managers on store procedures and policies. Maintained daily record of all transactions. Trained staff to deliver outstanding customer service. Analyzed marketing information and translated it into strategic plans. Addressed and corrected sales staff communication issues in a tactful and effective manner. Worked closely with the district manager to formulate and build the store brand. Contributed to merchandising ideas at team sale meetings.
02/2005 to 07/2013
Assistant Store Manager Store ManagerPeebles Department Store – City, STATE,
Acted as Store Manager while Store Manager was on Maternity Leave(s).
Assumed and Performed all Duties Ascribed to a Peebles Fills in for Store Manager during Company Conference Calls and District Store Manager Meetings as Necessary Assisted in Preparing Three Stores for Grand Openings Accompanied Store Manager on Numerous Occasions in Offering Support to Sister Stores Strive Daily to Always Present the Peeble's Goal of Exceptional Customer Service Addressed Customer Inquiries and Resolved Complaints Successfully Resolved Numerous Customer Service Issues on Behalf of Store Associates Addressed and Corrected Sales Staff Communication Issues in a Tactful and Effective Manner Work Tirelessly to Support Each Sales Associate in Helping to Maintain the Integrity of Peeble's Goals & Culture by Performing Duties that Helped to Free-Up Sales Associates to Enable Them to Meet their Sale's Goals Stocked and Restocked Inventory when Shipments were Received Reorganized the Sales Floor to Meet Company Demands Directed and Supervised Employees Engaged in Sales, Inventory-taking and Reconciling Cash Receipts Wrote Order Supply Requests to Replenish Merchandise Trained all New Assistant Managers on Store Procedures and Policies Contributed to Merchandising Ideas Worked Closely with the Store Manager to Formulate and Build the Peebles Store Brand Successfully Acted as Department Manager in the Following Departments: Men's, Young Men's, Children's, Today's Women, Petites, Accessories, Shoes, Intimates, Home and Gifts, Juniors, Dresses.
Responsible for All Aspects of Employee and Store Functions in Conjunction with Store Manager Stocked and Restocked Inventory when Shipments were Received Reorganized the Sales Floor to Meet Company Demands Directed and Supervised Employees Engaged in Sales, Inventory-taking and Reconciling Cash Receipts Responsible for Balancing the Cash Statement Each Evening Fabricated the Clothing Used as Displays Responsible for Visual Displays Wrote Order Supply Requests to Replenish Merchandise Contributed to Merchandising Ideas at Team Sales Meetings Addressed Customer Inquiries and Resolved Complaints.
to
Visual Display Assistant Manager – , ,
Dillards Department Store Charleston, N C Worked with Visual Display Manager to Formulate and Implement Seasonal Displays for Each Store Department Acted a Temporary Capacity as Visual Display Manager.
Education
Expected in
Associate of Arts: Fashion Merchandising Keys Business College - , VA GPA:
Fashion Merchandising
Expected in
Associate of Arts: Fashion Merchandising American Business and Fashion - Charlotte, NC GPA:
Expected in
: Coastal Carolina Community College - Charlotte, N C GPA:
Hired at Peebles Department Store as Assistant Manager Awarded "Employee of the Year", Peebles Department Store, Six Times in Nine Years Awarded "Associate of the Quarter", Peebles Department Store, Numerous Times Over the Course of Nine Years "Shoe Manager of the Quarter" Company Wide, Peebles Department Store Successfully Excelled in Goals, Peebles Department Store, to Achieve All Performance Based Raises over the Past Nine Years.
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