Store Manager Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.

  • Records Organization and Management
  • Sales Promotion
  • Customer Service Management
  • Recruitment and Hiring
  • Problem Anticipation and Resolution
  • Focus and Follow-Through
  • Finance and Accounting Oversight
  • Team Leadership
  • Verbal and Written Communication
  • Policy Development and Enforcement
  • Sales Tracking
  • Financial Statement Review
  • Cost Reduction
  • Staff Scheduling
  • Customer Relations
  • Business Forecasting
  • Payroll Administration and Timekeeping
  • Money Handling
Work History
Store Manager, 10/2018 to 05/2021
StarbucksCincinnati, OH,
  • Managed all aspects of store operations, including organization, maintenance and purchasing functions.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Supported professional development of team members and supervisors at all levels to place knowledgeable candidates in leadership roles.
  • Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
  • Increased profits 6.9% higher than expected through effective sales training and upselling.
  • Submitted orders for new inventory.
  • Answered questions about store policies and addressed customer concerns.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Coordinated weekly conferences with store associates to communicate sales and customer service goals.
  • Hired, trained and supervised retail team members bringing in $290k in annual revenue.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Resolved customer service issues promptly.
On-Site Resident Manager, 03/2017 to 04/2018
Relay ResourcesRidgefield, WA,
  • Screened and reviewed resident applications by completing credit and criminal background checks and verifying employment and previous rental history.
  • Coordinated vendors such as carpet cleaners, tilers, cable suppliers and satellite and phone service providers.
  • Provided for peaceful and safe tenant relations through complaint management and conflict resolution.
  • Advertised on internet ad forums and obtained potential residents through lead generation.
  • Used Onesite to maintain resident database of personal information, repairs and lease agreements.
  • Collected, recorded and deposited monthly rents from over 21 tenants.
  • Conducted inspections of property grounds, buildings and equipment to identify maintenance concerns and direct timely repairs.
  • Collected and maintained careful records of rental payments and payment dates.
  • Coordinated appointments to show marketed properties.
  • Delivered emergency 24-hour on-call service for tenants on building issues.
Community Manager, 10/2015 to 02/2017
StarbucksClarendon Hills, IL,
  • Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
  • Collaborated with Maintenance Supervisor and Vendors during property projects, including interior renovations and construction.
  • Supervised facilities and services for 82 unit community.
  • Worked with maintenance staff to complete timely repairs and enhancements.
  • Evaluated property conditions and recommended improvements.
  • Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
  • Collected rental payments from residents and kept meticulous records of delinquent accounts.
Store Manager, 07/2008 to 09/2015
RVJensen-Reedley ChevronCity, STATE,
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Protected store from loss or theft by setting and enforcing clear security policies.
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
  • Rotated merchandise and displays to feature new products and promotions.
  • Won 2014 Best Convenience Store in town award.
High School Diploma: , Expected in 05/2005
Dinuba High School - Dinuba, CA,
Native or Bilingual

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Resume Overview

School Attended
  • Dinuba High School
Job Titles Held:
  • Store Manager
  • On-Site Resident Manager
  • Community Manager
  • Store Manager
  • High School Diploma