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Store Manager Resume Example

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Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.

Skills
  • Team leadership and coaching
  • Order management
  • Relationship building and management
  • Maximizing Profitability
  • Training and Development
  • Goals and Performance
  • Product and Service Sales
  • Team Building
  • Bank deposit procedures
  • Financial operations management
  • Personnel development
  • Training and mentoring
  • Customer Relations
Education
Flour Bluff High School Corpus Christi, TX Expected in 05/2012 High School Diploma : - GPA :
Work History
Lids - Store Manager
Folsom, CA, 03/2017 - Current
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Increased sales by 20% and created a strong team to take over the store.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
  • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Bolstered sales volume by implementing incentive program and initiating advanced employee training.
  • Completed point of sale opening and closing procedures.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Analyzed and interpreted store trends to facilitate planning.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Approved regular payroll submissions for employees.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Managed inventory control, cash control and store opening and closing procedures.
  • Supervised guests at front counter, answering questions regarding products.
  • Protected store from loss or theft by setting and enforcing clear security policies.
  • Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
Fiserv - Customer Service Associate
Trenton, NJ, 12/2015 - 03/2017
  • Developed and actualized customer service initiatives to decrease wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
  • Offered basic technical support for clients on wide range of company products.
  • Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Informed customers about special promotions and provided detailed information for various products.
  • Communicated with vendors regarding backorder availability, future inventory and special orders.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
Marine Corps Base Hawaii - 6113 Helicopter Flightline Tech
City, STATE, 04/2013 - 08/2015
  • Logged maintenance notes regarding status of aircraft repairs.
  • Followed safety procedures while analyzing issues and working on aircraft.
  • Completed repair and maintenance work on 11 aircraft over past year.
  • Performed work in adherence with aviation regulations and protocols.
  • Monitored parts department and placed orders for maintenance supplies on consistent basis.
  • Performed flight line functions including AFE preflight and postflight requirements.
  • Maintained orderly and safe work environment by enforcing tool control and FOD awareness, prevention and safety at all times.
  • Coordinated and distributed exposure and contamination control procedures.
  • Assisted with aircraft and equipment transport and movement.
  • Completed all paperwork requirements for each task, including recording maintenance actions in aircraft logbooks.
  • Removed and installed aircraft subsystem assemblies such as engines, rotors, gearboxes, transmissions and mechanical flight controls.
  • Conducted and oversaw safety protocols, including flight line foreign object prevention walks.

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Resume Strength

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Resume Overview

School Attended
  • Flour Bluff High School
Job Titles Held:
  • Store Manager
  • Customer Service Associate
  • 6113 Helicopter Flightline Tech
Degrees
  • High School Diploma