Motivated Store Manager practiced in customer relations, sales and inventory control. Demonstrated skill at improving store operations, increasing top line sales and reducing costs. Successful at sales growth, customer growth, budgets and goals.
Energetic and enthusiastic about working with customers to reduce liabilities, increase deductions and satisfy diverse financial needs.
Documentation and recordkeeping
Recordkeeping and bookkeeping
Written and oral communication skills
Excellent communication skills
01/2020 to 08/2020
Store ManagerArbendy Enterprises Llc. － Burwell, NE
Resolved customer problems by investigating issues, answering questions and building rapport.
Built loyal customer base by delivering excellent service and stocking in-demand products.
Shared product knowledge with customers and offered personal recommendations to boost upselling and cross-selling goals.
Trained employees on monetary procedures and customer service expectations.
Reorganized sales floor to optimize customer flow and improve product visibility.
Contributed to merchandising ideas to increase sales.
Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Restocked inventory upon shipment arrival and checked merchandise in.
Oversaw all store operations.
Updated store pricing, signage and merchandising to promote specials, sales and discounts.
Oversaw POS operations and cash management to reduce errors.
Maintained current accounts and deposited funds to keep on-site cash low.
Reviewed purchase documents and company receipts for reconciliation with statements.
Maintained full compliance when executing and tracking bank reconciliations, invoicing, billing and collections.
Calculated payroll to promote timely disbursement of paychecks.
Followed detailed end-of-month accounting procedures to verify proper balancing of all accounts and readiness for new month.
08/2013 to 12/2019
CashierDads － Burwell, NE
Processed customer payments quickly and returned exact change and receipts.
Learned roles of other departments to provide coverage and keep store operational.
Properly verified customer identification for alcohol or tobacco purchases.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
08/2016 to 06/2019
Tax SpecialistH&R Block － Ord, NE
Helped individual clients, trusts, partnerships and corporations maintain compliance with tax and reporting laws.
Processed forms and payments for customers.
Supported work of senior-level accounting and tax preparation professionals to maximize office productivity.
Uncovered eligibility for credits, helping client save money.
Strategized plans to help clients reduce liabilities and maximize deductions in future tax periods.
Collected detailed information and required paperwork from clients to complete tax returns.
Informed clients of potentially beneficial products and services, resulting in additional business opportunities.
Responded to state and federal tax notices by preparing written responses or tax return amendments.
Determined clients' eligibility for tax credits, abatements or deductions through careful research and oversight.
Stored copies of completed returns and related documents according to company procedures and business regulations.
Supplied detailed tax documentation needed to submit accurate corporate and individual returns.
Performed detailed reviews of financial statements.
Audited and prepared all federal and state tax forms for corporate, small business and individual clients.
Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.
Coordinated front desk operations and diligently helped all in-person visitors and callers with knowledgeable assistance.
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
Scheduled appointments based on availability and established load parameters.
Maintained daily calendars, set appointments with clients and planned daily office events.
Prepared packages for shipment by generating shipment invoices and setting up courier deliveries.
Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
Scheduled meetings with salespeople and clients, emailed customers and placed outbound calls as needed.
Education and Training
High School DiplomaBurwell Jr-Sr High School － Burwell, NE
Tax Course: Income Tax Preparation H&R Block Academy － Ord, NE