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Store Manager Resume Example

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STORE MANAGER
Professional Summary

Diligent Resident Advisor proficient in campus procedures, safety standards and emergency response. Energetic, motivated and thorough with excellent conflict resolution and organizational skills. Looking for a long-term position in a fast-paced environment.

Skills
  • Customer service
  • Self-motivated
  • Employee scheduling
  • Incident reporting
  • Inventory control
  • Punctual And Reliable
  • Statistical Recording And Organization
  • Strong Desire To Learn/Very Teachable
  • Rule/Policy Enforcement
  • Team Leadership
  • Goals and Performance
  • Strategic thinker
  • Training and mentoring
  • Accurate money handling
  • Staff training and development
  • Opening and closing procedures
  • Staff Management
Work History
06/2020 to CurrentStore ManagerCompany Name | City, State
  • Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
  • Created work schedules according to sales volume and number of employees.
  • Rotated merchandise and displays to feature new products and promotions.
  • Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events.
  • Devised, deployed and monitored processes to boost long-term business success and increase profit levels.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Oversaw, trained and encouraged promoting culture of efficiency and performance.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Managed, hired and developed top talent to strengthen workflow and productivity.
  • Oversaw daily operations of start-up, including staffing and training, compliance, inventory control and financial functions.
  • Instructed staff on appropriately handling difficult and complicated sales and unhappy customers by implementing training and encouraging use of and skills.
  • Coached sales associates in product specifications, sales incentives and selling techniques, increasing customer satisfaction ratings.
  • Oversaw employee scheduling to guide operations and secure adequate staffing coverage for busy periods.
  • Supervised guests at front counter, answering questions regarding products.
  • Managed inventory control, cash control and store opening and closing procedures.
  • Reported to district manager regarding all store and staff issues, financial goals and sales.
  • Generated repeat business by delivering exceptional customer service and positive engagement.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Completed all point of sale opening and closing procedures, including counting contents of cash register.
  • Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
02/2018 to 06/2020Residence ManagerCompany Name | City, State
  • Conducted daily welfare checks and ensured that all resident needs were met by coordinating with facility staff
  • Strategized to improve resident care and satisfaction and held weekly meetings with directors to advocate for resident needs
  • Promoted positive relations between residents and staff
  • Conducted tours, orientation and educational sessions for residents and families
  • Assisted residents with transitioning into new living environment and maintained strong relationships with residents
  • Enforced policies and safety standards through building and room rounds
  • Solved grievances and complaints by collaborating with residents
  • Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance
  • Operated with high integrity, built trust, and earned sustained credibility with internal and external clientele
  • Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
  • Complied with safety and hazardous material handling, storage regulatory requirements and internal procedures affecting business operations
  • Equipped and organized facility to comply with company strategy for online and offline quality controls
  • Conducted training and change management processes to improve operations
08/2008 to 12/2014Sales AssociateCompany Name | City, State
  • Maintained records related to sales, returns and inventory availability
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue
  • Trained and developed new sales team associates in products, selling techniques and company procedures
  • Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral
  • Maintained organized, presentable merchandise to drive continuous sales
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
  • Applied security and loss prevention training toward recognizing risks and reducing store theft
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases
  • Engaged with customers to effectively build rapport and lasting relationships
  • Educated customers on promotions to enhance sales
  • Delivered high level of assistance by locating products and checking store system for merchandise at other sites
  • Processed product returns and assisted customers with other selections
  • Prepared merchandise for sales floor by pricing or tagging
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas
  • Achieved perfect attendance record for 73 months consecutively
07/2004 to 10/2007Pizza Maker/Line Cook/Cashier/Delivery DriverCompany Name | City, State
  • Oversaw inventory and restocked ingredients following First-In First Out (FIFO) method to minimize spoilage
  • Maintained well-stocked stations with supplies and spices for maximum productivity
  • Prepared identical dishes numerous times daily with consistent care, attention to detail and quality
  • Completed training to learn additional techniques for making new and seasonal items
  • Organized work areas to foster efficiency and model exceptional kitchen etiquitte
  • Upheld optimal staff and customer protections by monitoring food handling, cleaning and sanitation protocols
  • Provided product information and menu item explanation in consideration of dietary restrictions
  • Communicated menu item information and offered suggestions to promote featured products
  • Reduced customer wait times by quickly and efficiently operating customer window and sales register
Education
Diploma | AcademiaVineland Senior High School, City, State
Certification | Electrical ConstructionCumberland County Technical Education Center, City
Certifications
  • ServSafe Food Handler
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Resume Overview

School Attended

  • Vineland Senior High School
  • Cumberland County Technical Education Center

Job Titles Held:

  • Store Manager
  • Residence Manager
  • Sales Associate
  • Pizza Maker/Line Cook/Cashier/Delivery Driver

Degrees

  • Diploma | Academia
    Certification | Electrical Construction

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