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Store Manager Resume Example

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STORE MANAGER
Professional Summary
I am a reliable person that has a strong background in retail. I am driven to apply a strong work ethic and motivational skills to achieve store goals, as well as employee and customer satisfaction.  My experience can be utilized to improve company production. I have effective communication skills, both written and verbal. Good leadership skills, trustworthy, and have experience taking on difficult tasks.
Skills
  • Excellent customer service skills
  • Customer relations
  • Merchandising
  • Goal-oriented
  • Detail-oriented
  • Strategic thinker
  • Customer-oriented
  • POS systems
  • Personnel development
  • Hourly shift management
  • Staff training and development
  • Opening and closing procedures
  • Store displays
  • Mathematical aptitude
Work History
Store Manager, 01/2019 to Current
Company Name – City, State
  • Devised, deployed and monitored processes to boost long-term business success and increase profit levels.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
  • Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Oversaw, trained and encouraged , promoting culture of efficiency and performance.
  • Analyzed and interpreted store trends with to facilitate planning.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
Store Manager, 03/2018 to 06/2019
Company Name – City, State
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
  • Helped with planning schedules and delegating assignments to meet coverage and service demands
  • Maintained positive customer relationships by responding quickly to customer service inquiries
  • Planned team-building exercises to increase employee performance and job satisfaction
  • Coached team on effective upselling and cross-selling methods
  • Served as floating manager-on-duty, MOD, to cover shift shortage
Store Manager, 12/2014 to 08/2017
Company Name – City, State
  • Promoted from Team Leader to Assistant Manager within 7 months
  • Interviewed job candidates and made staffing decisions
  • Counted cash drawers and made bank deposits
  • Managed staff sales associates, and team leaders
  • Assigned employees to specific duties to best meet the needs of the store
  • Reordered inventory when it dropped below predetermined levels
  • Instructed staff on appropriately handling difficult and complicated sales
  • Hired, trained and evaluated personnel in sales and marketing
  • Increased profits through effective sales training and troubleshooting profit loss areas
  • Reported to the district manager regarding all store and staff issues
  • Completed profit and loss performance reports
  • Trained and developed new associates on POS system and key sales tactics
  • Conducted store inventories once per quarter
  • Operated a cash register for cash, check and credit card transactions with 100 % accuracy
  • Trained new sales associates each quarter
  • Completed all point of sale opening and closing procedures, including counting the contents of the cash register
  • Handled all customer relations issues in a gracious manner and in accordance with company policies
  • Mentored new sales associates to contribute to the store's positive culture
  • Supervised and directed all merchandise and shipment processing
  • Answered customer telephone calls promptly and in an appropriate manner
  • Preserved a perfect attendance record
  • Maintained established merchandising standards, including window, sales floor and promotional displays
  • Scheduled and led weekly store meetings for all employees
Zone Merchandise Supervisor, 01/2014 to 11/2014
Company Name – City, State


  • lifted merchandise with forklift unto steel rack
  • Daily checked the forklift before using to insure proper lift procedures Managed employees within my assigned department
  • managed employees throughout the store to make sure protocols get done within a timely matter
  • work with the management team to look over neccessary documents for daily store routines
  • stock merchandise
  • respect customers and lead them to the right direction throughout the store
  • Coach and monitor employees time
  • Interviewed job candidates and made staffing decisions
  • Assigned employees to specific duties to best meet the needs of the store
Education
Diploma: 2008
Boca Ciega High School
Associate of Science: Business, Expected in 03/2021
South University - City, State
  • Continuing education in Business Economics
No Degree: Real Estate Agent Real Estate Express - City
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Resume Overview

School Attended

  • Boca Ciega High School
  • South University
  • Real Estate Express

Job Titles Held:

  • Store Manager
  • Zone Merchandise Supervisor

Degrees

  • Diploma : 2008
    Associate of Science : Business , Expected in 03/2021
    No Degree : Real Estate Agent

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