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Store Manager Resume Example

Resume Score: 80%

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STORE MANAGER
Summary

Multi-talented retail manager with 20+ years of experience boosting sales and increasing profits by motivating staff and assisting customers. Results-driven focus on monitoring staff member performance and offering advice on effective sales methods. Successful at resolving complex issues by working closely with employees, suppliers and customers.

Skills
  • Store opening and closing procedures
  • Store operations oversight
  • Employee supervision and motivation
  • Process improvements
  • Employee training
  • Inventory control
  • Customer service
  • Reliable
  • Team-oriented
  • Outstanding communication skills
  • Staff training and development
  • Accurate cash handling
Experience
Company NameCity, StateStore Manager11/2013 to 03/2020
  • Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
  • Monitored department for signs of theft by customers or employees and implemented corrective actions to prevent recurrence.
  • Responded to customer inquiries and delivered appropriate information after carefully researching issues.
  • Delivered empathy and persuasive negotiation talents to promote memorable customer experience.
  • Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment.
  • Ordered merchandise with accuracy by verifying back stock and maintaining inventories.
  • Collaborated with internal personnel and clientele to improve store operations and address concerns quickly.
  • Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
  • Increased store sales by 40% by cross-selling complementary items.
  • Planned and updated work schedules for optimal coverage of expected business needs.
  • Reviewed inventory and sales records, tracked trends and reported on activities to senior management for use in key decision making.
  • C[%
Company NameCity, StateGrocery Team Leader/HBC Lead08/2010 to 03/2013
  • Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
  • Monitored department for signs of theft by customers or employees and implemented corrective actions to prevent recurrence.
  • Responded to customer inquiries and delivered appropriate information after carefully researching issues.
  • Delivered empathy and persuasive negotiation talents to promote memorable customer experience.
  • Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment.
  • Ordered merchandise with accuracy by verifying back stock and maintaining inventories.
  • Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
  • Increased store sales by 40% by cross-selling complementary items.
  • Planned and updated work schedules for optimal coverage of expected business needs.
  • Reviewed inventory and sales records, tracked trends and reported on activities to senior management for use in key decision making.
  • Reduced process lags by effectively managing 10-18 staff to ensure optimal productivity.
  • Delegated tasks to specific employees based on individual knowledge and strengths.
  • Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Processed credit card payments and counted back change and currency with 99% accuracy rate.
Company NameCity, StateKey Holder06/2008 to 05/2009
  • Promoted new products and sales to encourage revenue growth and boost upselling.
  • Supervised teams of up to 4-8 employees and provided leadership and guidance to boost productivity, customer service levels and sales success.
  • Increased revenue by leveraging product promotion skills and knowledgeable sales strategies.
  • Accomplished company-defined sales goals during each shift by actively engaging customers, providing exemplary service and promoting rewards items.
  • Taught junior employees how to meet operational and sales goals with proactive strategies.
  • Processed credit card payments and counted back change and currency with 99% accuracy rate.
  • Mentored newly hired associates in upselling techniques, guest patience and product knowledge to improve sales expertise.
  • Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
  • Devised, implemented and managed promotions to enhance store profits and drive customer engagement.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
Company NameCity, StateFront End Lead/Stock & Pricing Associate 08/2002 to 08/2007
  • Earned reputation for good attendance and hard work.
  • Evaluated employee job performance and motivated staff to improve productivity.
  • Monitored safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
  • Set and optimized employee schedules to secure proper coverage for all shifts.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Helped employees perform at peak productivity with morale-boosting programs and motivational techniques.
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
  • Reviewed employee performance and determined areas in need of improvement.
  • Managed team of 8-15 associates and 2 customer service reps., promoting positive work environment through effective communication, active engagement and hands-on assistance.
  • Mediated issues between associates through use of coaching and counseling to promote quick resolution.
Education and Training
GED12/2013Career Link, City
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Resume Overview

School Attended

  • Career Link

Job Titles Held:

  • Store Manager
  • Grocery Team Leader/HBC Lead
  • Key Holder
  • Front End Lead/Stock & Pricing Associate

Degrees

  • GED 12/2013

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