store manager resume example with 7+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Summary
I am a focused and resourceful leader versed in all aspects of running a store. I keep operations on track and productive, to consistently meet and exceed expectations. I value team building and pride my self in my communication and relationship-building abilities. I'm skilled in strengthening partner and customer relationships, managing business operations and training and developing partners.
Skills
Store operations oversight
Employee supervision and motivation
Risk management
Outstanding communication skills
Program implementation
Customer service
Administrative support
Staff training and development
Inventory management
Experience
Store Manager, 01/2018 - Current Tempur-Pedic – Frankfort, KY,
Boosted sales by effectively cultivating customer relationships and delivering superior customer experience.
Consistently achieving comps in sales in over a 2.5 year period.
Realigned store to new vision to provide legendary customer and partner experience, growing our customer connections score by 30+ points in over a year.
Consistently meeting metrics and setting new goals to challenge the team.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Participated in Manager, Dm, and Advisory Board meetings on weekly and monthly basis.
Delegated work to partners based on shift requirements, individual strengths and unique training.
Provided direction and instruction to partners on variety of tasks, including but not limited to, their barista approach, shift supervisor approach, store manager approach.
Coached and empowered partners by creating and sharing motivational vision plans.
Hired, trained and managed team of 30 partners, including evaluating performance and enforcing disciplinary actions.
Conducted monthly and quarterly partner evaluations and determined partner promotions, realignments and reductions as necessary.
Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
Enforced adherence to policies, standards and security protocols.
Collaborated with partners to maximize the customer experience, streamline procedures and improve bottom-line profitability.
Implemented succession planning by training and developing partners into leadership positions.
Coached and mentored partners to achieve bench goals and internal promotions.
Trained new assistant managers and SMT's on store security, monetary procedures and customer experience expectations.
Interviewed, hired, supervised and developed trainers to train new partners and to develop skills, leadership and partner excellence.
Fostered healthy team relationships to provide the starbucks partner experience to boost productivity and grow customer connections.
Completed series of training sessions to advance from Assistant Manager to Store Manager.
Oversaw inventory tracking, management and physical inventory counts.
Received packages and deliveries and restocked inventory upon shipment arrival, checking merchandise into inventory management systems.
Arranged inventory in rotation from oldest to newest, moving aging items to customers first to maintain fresh stock.
Oversaw inventory management with cycle counts, audits and shrinkage control.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Assistant Store Manager, 10/2017 - 01/2018 Ppg Industries, Inc. – Grand Island, NE,
Recruited, interviewed and hired individuals demonstrating passion, dedication and added value to team.
Set schedules and delegated deployment based on partners strength to optimize floor coverage and customer experience goals.
Assisted in overall day-to-day operations of store, including continuous development of partners to achieve desired sales goals and customer experience results.
Collaborated with team to maximize customer experience, streamline procedures and improve bottom-line profitability.
Minimized waste through tracking and effective cost control strategies.
Performed daily activities in timely manner, including managing housekeeping and inventory needs of store.
Coached and developed partners through formal and informal interactions.
Encouraged professional growth and talent development in partners to increase performance in all areas.
Replenished merchandise, welcomed customers, responded to questions and maintained overall presentation of store.
Performed store opening and closing procedures, including setting up registers and checking products.
Cataloged daily usage and documented it in IMS and records book.
Set up, adjusted and maintained machines to keep production operating at peak levels and consistently meet challenging daily demands.
Assessed work areas every daypart to inspect operations, identify concerns and implement corrective actions.
Assisted store management with meeting standards of service and quality in daily operations.
Trained over 100 partners over 7.5 years in effective work procedures and performance strategies.
Collaborated with team members to improve performance and implement training updates.
Motivated team members to complete assigned tasks and perform at exceptional levels.
Answered and resolved customer questions and concerns.
Kept areas clean, neat and inspection-ready at all times, maintaining strict compliance with ecosure and health department guidelines to keep products within tight tolerances.
Monitored employee performance and conducted retraining to correct problems and optimize productivity.
Identified source of equipment malfunctions by using various troubleshooting methods.
Performed minor repair work on equipment to keep jobs on task, and calling in work orders for any machinery failures that could not be fixed in house.
Education and Training
High School Diploma: , Expected in 05/1996 - Benton High School - Benton, AR GPA: Status -
: , Expected in - Arkansas State University - State University, AR GPA: Status -
Accomplishments
Grew Customer connections score from 35 to 65 within 8 months
Became a Store Manager Trainer my first year as Store Manager
Consistently achieving comps in sales year over year since being in role.
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