SEARCH

Store Manager Resume Example

Resume Score: 90%

Love this resume?Build Your Own Now
STORE MANAGER
Summary
Store Manager with more than 15 years of experience planning, developing and implementing ideas to better our customer experience. With excellent client and project management skills. Action-oriented with strong ability to communicate effectively. Excellent at juggling multiple tasks and working under pressure.
Experience
March 2014
BuckleHouston, TXStore ManagerProviding outstanding customer service, demonstrating how each task should be executed. In doing so, Teammates will gain an understanding of how things should be done and what is expected of them. Given the nature of our business, excellent communication and interpersonal skills are essential. Educating your team by coaching, communicating, and sharing feedback on a daily basis translates into a team that is more prepared, more excited, and better able to help fulfill our mission of creating the most enjoyable shopping experience possible for our guests. As a Store Manager, I maintain a positive attitude and possess a strong sense of business ethics.
April 2010
to
March 2014
Victoria's SecretCorpus Christi, TXBrand Delivery Operation Manager
  • Victoria's Secret ­ Corpus Christi, Texas
  •  Foster a customer-centric culture, where the full energy and activity of the store team are focused on delivering highly satisfying customer experiences.
  •  Ensure compelling visual merchandising presentation standards are achieved and maintained, including identifying and driving sell down strategies.
  •  Manage and resolve customer related issues as well as drive customer loyalty through current brand strategies, including credit and creating the connection with the customers.
  • Determine staffing requirements,interview, hire and train new employees.
  •  Preform sales floor work such as greeting and assisting customers, stocking shelves and taking inventory.
  • Manage staff, preparing work schedules and assigning specific duties.
July 2009
to
May 2010
Joe's Crab ShackCorpus Christi, TexasSupervisor/ Area Training Coordinator
  •  Work the front of the house and expedite food.
  •  Run daily paperwork, manage employees time and placement in facility.
  •  Check on guests, make sure they are getting the full Joe's Crab Shack experience.
  •  Conduct training classes to all company employees with the knowledge of company standards, such as all food items are up to spec, dress code enforced, and customer service.
  •  Administer test to all employees and grade them.
  •  Audit employees files and maintain all office paperwork.
  •  When I was not supervising or conducting classes, I wait tables giving the best service to our guest as I can possibly give.
July 2007
to
May 2009
Lacks FurniturePortland, TexasOffice Administrator
  •  Daily opening operations, such as deposit, going through all credit applications and contracts making sure all appropriate information is completed.
  •  Conduct by-monthly operation audits, and employee evaluations for yearly raises.
  • Order supplies for the company, parts for repairs and office supplies.
  •  Entered daily time sheets and corrected time if need be such as vacation, sick leave, personal time etc.
  • I was in charge of payroll commission checks which were giving out on a weekly basis.
  •  Weekly and monthly schedule.
  • Interview potential staff members, as well as terminated employees.
  •  Processed contracts for clients and went over all terms and condition regarding polices with the company.
  •  Processed payments on contracts and sales of merchandise.
  • Research and resolve overdue balances and credit accounts.
October 2006
to
July 2007
Hobby LobbyCorpus Christi, TexasCustomer Service Manager
  •  Manage Customer service program, conducted initial training for all cashiers with all company policies and procedures.
  •  Answered all customer questions and resolved customer complaints, ensuring that satisfaction was reach.
  •  Ordered merchandise weekly for cards and party department, as well as special orders for customers request.
  • Scheduled classes for our store by-weekly cake decorating class as well as other classes that the company offered.
December 2000
to
February 2003
Limited TooLittle Rock, ARStore Manager
  • LimitedToo ­ Little Rock, Arkansas q Conducted daily operations of store.
  • Going over sales reports and making sure all sales goals were meet by looking at sale trends suggestive selling of merchandise and credit card sales.
  •  Going over daily time sheets, payroll and submitting all information to home office.
  •  Trained employees and other members of management in all aspects of the company such as policies and procedure, employee benefits and right regulated by the company.
  •  Provided leadership that drove total store results with specific operations such as financial controllables, workforce management, staffing, product lifecycle and merchandise presentation.
Education
2000
San Diego State UniversitySan Diego, California, USABBA: Business
1995
Temecula Valley HighTemecula, California, USADiploma: General StudiesGeneral Studies
Skills
Visual Merchandising, Coaching with confidence, Training and staff development, Forecasting, Scheduling, Outstanding customer service, Payroll, Loss Prevention, Inventory Control, Consistently meeting sales goals, Energetic work attitude.
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Buckle
  • Victoria's Secret
  • Joe's Crab Shack
  • Lacks Furniture
  • Hobby Lobby
  • Limited Too

School Attended

  • San Diego State University
  • Temecula Valley High

Job Titles Held:

  • Store Manager
  • Brand Delivery Operation Manager
  • Supervisor/ Area Training Coordinator
  • Office Administrator
  • Customer Service Manager

Degrees

  • BBA : Business
    Diploma : General Studies

Similar Resumes

View All
Store-Manager-resume-sample

Store Manager

Buffalo, New York