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store manager resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Goal-driven  Store Manager with 19-year record of accomplishment in exceeding revenue and profit goals while controlling inventory shrinkage and loss percentages. Experienced in controlling inventory levels, overseeing merchandising and coordinating stock rotation to minimize obsolescence. Enthusiastic, industrious and diligent with skill and fortitude to thrive in dynamic, customer-centric work settings.

Reliable and accountable Manager demonstrating high level of ownership and initiative. Quick and effective at decision-making and learning skills while maintaining excellent customer service throughout sales experience. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.

Skills
  • Cash handling accuracy
  • Positive outlook
  • Team Leadership
  • Resolution-oriented
  • Cheerful and energetic
  • Approachable
  • Excellent multi-tasker
  • Time management
  • Organized
  • Flexible
  • Reliable and dependable
  • MS Office proficient
  • Detail-oriented
Experience
Store Manager, 10/2009 to Current
Vera Bradley, Inc.Clinton, MI,
  • Improved store status from market worst to best by implementing process improvements and identifying performance gaps for corrective action.
  • Minimized financial discrepancies by accurately controlling monthly operations budget.
  • Trained all new assistant managers on store security, monetary procedures and customer service expectations.
  • Managed sales, reconciled cash and made bank deposits while performing store opening and closing duties.
  • Oversaw all store operations while generating  monthly sales.
  • Oversaw inventory management to minimize waste.
  • Reorganized sales floor, changing product layout to optimize customer flow and improve product visibility.
  • Mitigated regulatory risks by coordinating audits to ensure protocol compliance.
  • Provided excellent customer service and adhered to all standard practices, maximizing sales and minimizing shrinkage.
  • Completed a series of training sessions to advance from Assistant Manager to Store Manager.
  • Supported assistent in managing daily store functions.
  • Maintained daily record of all transactions.
  • Managed store appearance, including merchandising and displays, signage, decorations and cleaning.
  • Delivered excellent customer service by greeting and assisting each customer.
  • Enforced adherence to policies, standards and security protocols.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Prioritized sanitation, safety and health standards in work areas.
  • Supported management in exceeding customer service and quality standards.
  • Monitored supplier operations to verify quality, delivery schedule maintenance and conformance with contract specifications to maximize business efficiency and cost controls.
  • Attracted clientele to store by creating visual marketing concepts.
  • Addressed customer inquiries and resolved complaints.
  • Updated store pricing, signage and merchandising based on current promotions. 
  • Proactively identified and solved complex problems that impacted operations management and the business direction.
  • Shared product knowledge with customers and made personal recommendations, which boosted upselling and cross-selling.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Coached and empowered employees by creating and sharing motivational vision plans.
  • Created attractive store displays to generate customer interest and boost sales.
Assistant Store Manager, 12/1999 to 08/2009
Autozone, Inc.Las Cruces, NM,
  • Addressed customer issues to ensure swift and successful resolution.
  • Processed credit and debit card payments and returned the proper change for cash purchases.
  • Mentored the team on effective upselling and cross-selling techniques.
  • Assisted in the overall day-to-day operations of the store including continuous development of effective store associates to achieve desired sales and results.
  • Motivated and inspired employees to achieve high performance.
  • Coached and developed store associates through formal and informal interactions.
  • Promoted and supported strong relationships with local community organizations in the surrounding area.
Slot Technician, 06/2008 to 11/2008
Affinity GamingLas Vegas, NV,
  • Worked effectively with fellow team members in fast-paced, dangerous and intense environments.
  • Coordinated with team to determine best use of drivers according to load type and planned routes.
  • Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
  • Responded to job-related inquiries from supervisor quickly and professionally and provided updates on anticipated task completion times.
Education and Training
High School Diploma: , Expected in 1997 to Mar Vista Senior High School - Imperial Beach, CA
GPA:
GED: , Expected in 2004 to UNLV Continuing Education - Las Vegas, NV
GPA:

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Resume Overview

School Attended

  • Mar Vista Senior High School
  • UNLV Continuing Education

Job Titles Held:

  • Store Manager
  • Assistant Store Manager
  • Slot Technician

Degrees

  • High School Diploma
  • GED

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