LiveCareer-Resume

store manager resume example with 6 years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Friendly and efficient Customer Service Representative devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding sales and customer service standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.

Skills
  • Merchandising
  • Schedule management
  • Recruiting and hiring
  • Profit and loss accountability
  • Store operations oversight
  • Employee supervision and motivation
  • Store opening and closing procedures
  • Staff training and development
  • Project management
  • Employee development
  • Sales professional
  • Outstanding communication skills
  • Top talent recruiting, hiring and retention
  • Warehouse operations
  • Logistics oversight
  • Money handling
  • Retail sales
  • Cash register operation
  • Store display management
  • Shipment documentation
  • Profit and revenue-generating strategies
  • Compelling leadership skills
  • Conflict mediation
  • Technologically savvy
  • Customer Support
  • Problem Resolution
  • Quality Assurance
Experience
09/2020 to Current
Store Manager Tbc Corporation Tampa, FL,
  • Answered incoming telephone calls to provide store, products, and services information.
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Answered customer questions and responded quickly to problems and complaints in person, on phone and by email.
  • Interacted with customers to understand particular needs and identify products and services best suited to helping in achieving goals.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Improved customer service wait times to mitigate complaints.
  • Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
  • Designed sales and service strategies to improve revenue and retention.
  • Developed employee handbook, detailed job descriptions and workflow plans to formalize operational systems and procedures.
  • Tracked monthly sales to generate reports for business development planning.
  • Oversaw store operations while generating between $80,000-$120,000 in monthly sales.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Raised profits by setting ambitious sales goals for employees, encouraging sales staff, prioritizing customer service and resolving customer issues.
  • Increased store sales by cross-selling complementary items.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Contributed to merchandising ideas at team meetings to increase sales.
  • Coached and mentored employees by offering constructive feedback and taking interest in long-term career growth.
04/2019 to 09/2020
Sales Associate Jacintoport International Houston, TX,
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Answered customer questions and responded quickly to problems and complaints in person, on phone and by email.
  • Interacted with customers to understand particular needs and identify products and services best suited to helping in achieving goals.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Educated customers on special pricing opportunities and company offerings.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Maintained records related to sales, returns and inventory availability.
  • Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
  • Trained and developed new sales team associates in products, selling techniques and company procedures.
  • Trained and developed sales associate's in company processes, product knowledge, customer service and selling techniques.
  • Acted as first point of contact and set appointments for prospective clients.
  • Supervised team workflow, including managing customer needs and delegating tasks to employees for optimal coverage.
  • Kept up-to-date with style industry standards, trends and techniques to provide optimal aesthetics services to every client.
10/2017 to 03/2019
Senior Education Consultant Praxair, Inc. Woodinville, WA,
  • Updated employees with latest policies, procedures and compliance standards.
  • Assessed new employee skills and strengths to provide customized training.
  • Collaborated with company leaders and department managers to determine training needs.
  • Assisted management with weekly scheduling.
  • Proficient in understanding and translating reports related to monthly and yearly sales goals, service goals, and inventory status.
  • Trained and oriented associates to maximize team performance.
  • Built effective retail teams by instilling culture of collaboration and developing daily plans centered on common group goals.
  • Scheduled workers and delegated assignments to effectively meet expected customer and business demands.
  • Engaged associates in daily operations through open communication and upbeat team meetings.
  • Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
  • Responsible for assuring all educational and training transcripts are completed on time.
  • Built trusting relationships with customers by making personal connections.
02/2016 to 10/2017
Operations Supervisor Sephora Inside JCPenney City, STATE,
  • Processed inbound and outbound shipments with high accuracy and efficiency by effectively directing associate teams and managing inventory processes.
  • Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
  • Monitored daily and weekly key performance indicators to maintain on-track status.
  • Assurance of store deadlines (i.e. animation refreshes, fixture updates, etc.) are completed correctly and on time.
  • Directed delivery trucks to shipping doors or designated areas and helped unload and load goods.
  • Proficient in interpreting sales and operational reports.
  • Addressed internal supply problems head-on and developed creative solutions to prevent delays and missed targets.
  • Lead in inventory and stockroom management.
  • Created timely and accurate inventory, cash and production reports for senior managers.
  • Supervised end-to-end stock management, including examining incoming inventory, merchandising shelves and preventing shrinkage.
Education and Training
Expected in to to
High School Diploma:
Nottingham High School - Hamilton,
GPA:
Expected in to to
:
Mercer County Community College - Trenton, NJ
GPA:

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Resume Overview

School Attended

  • Nottingham High School
  • Mercer County Community College

Job Titles Held:

  • Store Manager
  • Sales Associate
  • Senior Education Consultant
  • Operations Supervisor

Degrees

  • High School Diploma

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