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Store Manager Resume Example

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STORE MANAGER
Summary

Focused retail store management professional versed in all aspects of running retail store, including opening and closing procedures, banking, merchandising and recruiting. Able to keep operations efficient, productive and on-track to consistently meet and exceed expectations. Sales expert with unparalleled communication and relationship-building abilities.

Well-versed in shrinkage control, inventory management and financial leadership of retail businesses. Talented Store Manager with innovative approaches to serving customers and achieving business goals. Focused on maintaining business sustainability in face of evolving market conditions and customer preferences.

Focused Manager with over 4 years of experience maintaining seamless business operations. Smoothly administers budgets, trains staff and monitors procedures to maximize efficiency and balance objectives with operational requirements. Exceptional inventory management, loss prevention and vendor negotiation performance.

Skills
  • Store opening and closing procedures
  • Process improvements
  • Store operations oversight
  • Employee supervision and motivation
  • Team-oriented
  • Risk management
  • Outstanding communication skills
  • Sales professional
  • Retail inventory management
  • Shift checklists
  • Customer service
  • Scheduling master
  • Accurate cash handling
  • Reliable
  • Inventory management
Experience
September 2016 to Current
Murphy USAStephenville, TXStore Manager
  • Managed sales, reconciled cash and made bank deposits while performing store opening and closing duties.
  • Addressed customer inquiries and resolved complaints.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Oversaw annual store budget, working closely with corporate and financial departments on reporting and payroll.
  • Oversaw inventory management to minimize waste.
  • Trained 12-person staff to deliver outstanding customer service and assistance.
  • Built loyal customer base by delivering excellent service and stocking in-demand products, including cigarettes and drinks.
  • Managed store appearance, including merchandising and displays, signage, decorations and cleaning.
  • Completed series of training sessions to advance from Assistant Manager to Store Manager.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Reduced process lags by effectively managing 12 employees for productivity and efficiency improvement.
  • Interviewed, hired, supervised and trained 24 employees and instituted mentoring program to develop skills, leadership and employee excellence.
  • Mitigated regulatory risks by coordinating audits to comply with protocols.
  • Coordinated sales reports, reconciled accounts and made bank deposits.
  • Counted cash drawers and made bank deposits.
  • Prioritized sanitation, safety and health standards in work areas.
  • Created attractive store displays to generate customer interest and boost sales.
  • Trained all new assistant managers and associates on store security, monetary procedures and customer service expectations.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Hired, trained and managed team of 12 associates, including evaluating performance and enforcing disciplinary actions.
  • Arranged inventory in rotation from oldest to newest, moving aging items to customers first to maintain fresh stock.
  • Processed shipments and maintained stock shelf organization.
  • Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
  • Enforced adherence to policies, standards and security protocols.
  • Identified and solved complex problems, including fuel flow and fuel cross drops that impacted operations management and business direction.
  • Wrote order supply requests to replenish merchandise and submitted to marketing for sign-off.
  • Delivered excellent customer service and adhered to all standard practices, maximizing sales and minimizing shrinkage.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Oversaw inventory tracking, management and physical inventory counts.
  • Created and delivered weekly schedule assignments to staff members in timely manner so all shifts received adequate coverage.
  • Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives.
  • Updated store pricing, signage and merchandising based on current promotions.
  • Kept accounts current and funds deposited to keep on-site cash low.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Shared product knowledge with customers and made personal recommendations, which boosted upselling and cross-selling.
August 2013 to July 2016
Family Dollar Stores Inc.Coleman, TXAssistant Manager
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Increased annual sales by driving operational efficiencies and building customer rapport to foster loyalty.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Delegated daily tasks to team members to optimize team productivity.
  • Supported sales management initiatives to optimize business development.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Cultivated customer loyalty by training team members in industry-leading service standards.
August 2008 to August 2013
Holiday Hill Nursing HomeColeman, TXCertified Nursing Assistant
  • Responded to patient alarms and needs-assessment requests to identify course of treatment.
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
  • Documented activities and recorded information in EMR system.
  • Documented patient intake and dietary requirements and assisted with feeding.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Delivered nursing assistance to residents in 32-bed in alzheimer care facility.
  • Cleaned and sanitized rooms and equipment using aseptic technique to prevent infection and cross-contamination.
  • Volunteered to work additional shifts and overtime during busy periods to maintain proper staffing and floor coverage.
  • Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
Education and Training
Expected in July 2023
Independence University
Salt Lake City, UTBusiness Administration
BBA
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Resume Overview

Companies Worked For:

  • Murphy USA
  • Family Dollar Stores Inc.
  • Holiday Hill Nursing Home

School Attended

  • Independence University

Job Titles Held:

  • Store Manager
  • Assistant Manager
  • Certified Nursing Assistant

Degrees

  • Business Administration BBA

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