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Store Manager Resume Example

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STORE MANAGER
Summary
  • Bright manager offering over 15 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and adept at prioritizing daily tasks and following through to achieve performance and productivity goals.

Resourceful leader remaining calm under pressure and promoting superior time management and leadership skills. Considered highly effective in store manager role and eager to take on new challenges with exciting position in business sector.

Skills
  • Store operations oversight
  • Employee supervision and motivation
  • Store opening and closing procedures
  • Process improvements
  • Outstanding communication skills
  • Retail inventory management
  • Leadership reports
  • Root cause analysis
  • Shift checklists
  • Scheduling master
  • MS Office proficient
  • Employee training
  • Reliable
  • Customer service
  • Team-oriented
Experience
Store ManagerDSW Inc. | Bakersfield, CA | March 2015 - Current

Assessed, optimized and elevated operations to target current and expected demands.
Supervised and led 5 department managers while overseeing performance and productivity of 20 employees.

  • Updated store pricing, signage and merchandising based on current promotions.
  • Reorganized sales floor, changing product layout to optimize customer flow and improve product visibility.
  • Met budget targets by controlling expenses and eliminating wasteful behaviors.
  • Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives.
  • Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
  • Oversaw inventory management with cycle counts, audits and shrinkage control.
  • Minimized financial discrepancies by accurately controlling monthly operations budget.
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Hired, trained and managed team of up to 20 associates, including evaluating performance and enforcing disciplinary actions.
  • Secured store perimeter and enforced procedures to minimize losses and protect store assets.
  • Processed shipments and maintained stock shelf organization.
  • Supported management in exceeding customer service and quality standards.
  • Fostered healthy team environments to promote collaboration and boost productivity.
  • Addressed customer inquiries and resolved complaints.
Assistant ManagerFossil | Bakersfield, CA | August 2014 - March 2015
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Analyzed trends, identifying consumer demand and forecasting seasonal trends.
  • Delegated daily tasks to team members to optimize team productivity.
  • Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
Team LeaderTarget | Bakersfield, CA | July 2006 - August 2014
  • Enforced adherence to company policies, answered coworkers' questions and trained new personnel.
  • Fostered positive employee relationships through effective communication, training and development coaching.
  • Interviewed, hired and trained new quality customer service representatives.
  • Integrated process improvements to increase overall workflow.
  • Promoted to leadership position in recognition of strong work ethic and demonstrated ability to provide exceptional customer service.
  • Created training manuals targeted at resolving simple and difficult customer issues.
Assistant ManagerVans | Bakersfield, CA | January 2003 - June 2006
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Initiated inventory control measures to manage and replenish stock, maintain costs and meet customer demands while monitoring clothing, accessory and shoe levels.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Increased annual sales by driving operational efficiencies and building customer rapport to foster loyalty.
Education and Training
Some College (No Degree): General StudiesBakersfield College | Bakersfield, CA
High School DiplomaNorth High School | | Bakersfield, CA | June 2002
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Resume Overview

Companies Worked For:

  • DSW Inc.
  • Fossil
  • Target
  • Vans

School Attended

  • Bakersfield College
  • North High School

Job Titles Held:

  • Store Manager
  • Assistant Manager
  • Team Leader

Degrees

  • Some College (No Degree) : General Studies
    High School Diploma

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