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Store Manager Resume Example

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STORE MANAGER
Professional Summary

Seasoned Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations. Familiar with managing range of personalities to effectively build consensus and achieve operational targets. Experienced with stand-alone stores as well as mall environments. Revitalizes operations and adapts to changing market conditions. Customer-oriented Manager with 20 years of experience focused on increasing sales and customer satisfaction. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments.

Skills
  • POS, Outlook, Word, and Excel.
  • Maximizing Profitability
  • Sales expertise
  • Excellent customer service skills
  • Strategic thinker
  • Team leadership and coaching
  • Store Management
  • Staff Management
  • Store displays
  • Personnel development
  • Relationship building and management
  • Product and Service Sales
  • Financial operations management
  • Operations
  • Accurate money handling
  • Order management
  • Goals and Performance
  • Opening and closing procedures
  • Merchandising
Work History
Store Manager, 05/2019 to Current
At Home Decor Superstore – N. Canton, OH
  • Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events.
  • Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Oversaw, trained and encouraged 38 supervisors and team members, promoting culture of efficiency and performance.
  • Created work schedules according to sales volume and number of employees.
  • Proactively identified performance gaps among team members, and implemented process improvements to enhance merchandising and sales..
  • Managed inventory control, cash control and store opening and closing procedures.
  • Directed construction of product displays on quarterly basis, following corporate planograms, promotions and seasonal trends.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Cooperated with staff and clients to achieve customer service goals and surpass team objectives.
  • Developed new store location from ground up by hiring and training efficient team.
Manager of Operations & Merchandising, 07/2018 to 04/2019
JCPenney – Akron, Ohio
  • Acknowledged customer issues and resolved their problems quickly and efficiently.
  • Emphasized the specific product features that would stand out to customers, showing them product limitations and capabilities.
  • Effectively executed visual merchandising and marketing initiatives.
  • Facilitated stock management and inventory, conducting routine inventory audits and cycle counts.
  • Hired and trained new employees, including selecting seasonal workers to hire on permanently.
  • Conducted performance reviews and handled employees with poor performance or attendance.
  • Worked with new Omni-Channel Supervisor to increase orders filled by 7%.
  • Directed day-to-day operations focused on attainment of key business metrics, continuous improvement initiatives and 8-member management team with related direct reports.
General Manager/ Operations Manager, 10/1999 to 06/2018
Toys/ Babies R Us – Canton, Ohio
  • Acknowledged customer issues and resolved their problems quickly and efficiently.
  • Facilitated the implementation of Omni-Channel process by communicating objectives across the district, teams, and departments, assigning multi-phase activities to appropriate personnel and coordinating time lines to ensure successful launch.
  • Informed customers about current promotions and sales, encouraging them to take advantage.
  • Administered policies and procedures such as benefits, recruitment, training and development, employee performance, evaluations and appraisals, and exit interviews.
  • Established performance targets for staff members and tracked the results.
  • Motivated team members to reach desired sales, credit, and protection plan goals resulting in a 2% sales increase.
  • Protected company assets from loss such as theft or damage by setting and enforcing effective security policies.
  • Evaluated upcoming program plans to forecast expected resource needs.
  • Created, managed and executed business plan and communicated company vision and objectives to motivate teams.
  • Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
  • Optimized organizational operations and facilitated decision-making by examining problem-solving concepts, including quantitative methods and techniques.
  • Built, supervised and mentored 10-20 teams members and leaders in receiving and inbound operations.
  • Oversaw day-to-day operations, including supervising 70-person team across 2 sites.
Education
High School DiplomaMcKinley Sr. High School - Canton, Ohio
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Resume Overview

Companies Worked For:

  • At Home Decor Superstore
  • JCPenney
  • Toys/ Babies R Us

School Attended

  • McKinley Sr. High School

Job Titles Held:

  • Store Manager
  • Manager of Operations & Merchandising
  • General Manager/ Operations Manager

Degrees

  • High School Diploma

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