Seeking a full time position with a growing or leading company with challenging and rewarding opportunities with advancements and long term job stability.
Exceptional time management skills
MS Office proficient
Fluent in Spanish
Customer service mindset
Exceptional verbal/written communication
Supervision and training
Recruiting and interviewing
Strong organizational skills
Certified Legal Office Assistant
Store Manager October 2014 to Current
Pacific Sunwear Recruit, hire, develop, retain and promote relevant top talent to support all store needs.
Inspires and motivates others by exhibiting core value behaviors at all times.
Demonstrates willingness, aptitude, and initiative to learn what is unknown about product, brands and fashion Prioritize and delegates tasks to meet all customer and operational needs.
Builds product confidence by creating accountability and expertise through use of basic and seasonal educational tools.
Supports and executes all visual directives and maintains visual standards set by the company.
Maintains a clean and well organized store, promoting a safe working and shopping environment to maximize the customer experience.
Fosters an environment that delivers an engaging, positive and authentic experience to ensure customer return Accountable to self and others for achieving all company sales, metric and operational goals.
Understand key business reports and payroll tools to evaluate and urgently communicate action steps to drive performance.
Create shortage action plans to minimize loss and achieve shrinkage goal.
Drive efficiency in all store processes.
Communicates store and customer feedback to the District Manager to grow business Supports, executes and follows up on company training and development programs for all direct reports.
Recognizes and celebrates individual and team achievements.
Leads the business through effective floor supervision and continuously coaches staff on customer behaviors.
Actively networks and recruits to build and maintain top talent.
Supports the "open door policy" and allows team members to express their concerns and ideas.
Office Manager September 2013 to January 2014Company Name
Provide administrative/secretarial support to Principal, administrators and school staff by answering composing, typing, word processing and/or formatting correspondence, newsletters, handbooks, reports and programs; coordinating meetings, taking, typing and distributing meeting minutes; maintaining and updating master calendar for the school year; coordinating and attending school functions and providing translation; creating and maintaining filing systems; distributing mail; and other related duties.
Greet, welcome, and assist all staff, students, parents, community members, callers and visitors to the school.
Answer phones, provide information, take and deliver messages and direct callers to appropriate individual.
Assist visitors, answer inquiries, provide information and direct to appropriate school areas.
Diffuse conflicts and/or difficult situations as needed in the school.
Monitor students sent to the school office for disciplinary reasons.
Monitor building visitors, visitor sign-in procedures and building activities including crisis situations such as building evacuations, lockdowns, emergency situations and safety procedures.
May initiate crisis procedures in the administrator's absence with direction from appropriate officials.
Monitor and coordinate office workflow including training and planning, assigning and directing work of assigned office staff; assisting with scheduling paraeducators and substitutes in the building; and developing, updating, communicating and implementing office and workroom procedures.
Perform other job-related duties as assigned, including providing back-up coverage to other positions, registering new students, conducting school tours, assisting with canvassing and contacting parents/guardians as necessary.
Bilingual Customer Service Representative September 2011 to August 2012Company Name
Researching client's case for missing and received documentation needed for state benefits case processing and informing them about deadlines to submit missing documentationInforming clients of their SNAP benefits amount and informing them of the issue date when benefits will be available.
Submitting appeals and complaints for clients who do not agree with case benefits or status changes.
Helping clients by filling out and submitting new applications for benefits by phone.
Submitting changes and informing clients of processing times for changes to take effect.
Directing clients with questions not pertaining to SNAP/Medicaid case to proper departments.
Speaking with state case workers to resolve ongoing unresolved issues on cases.
Explaining income and resource limits to clients for benefits and preforming a prescreening application to see if they qualify.
Legal Secretary September 2009 to May 2010
Welcomes guests and clients by greeting them in person or on the telephone; answering or directing inquiries.
Produces information by transcribing, formatting, inputting, editing, retrieving, copying, and transmitting text, data, and graphics; coordinating case preparation.
Conserves attorneys time by reading, researching, reviewing, verifying, and routing correspondence, reports and legal documents; drafting letters and documents; collecting and analyzing information; initiating telecommunications; organizing client conferences, and attorney meetings; scheduling couriers, court reporters, expert witnesses, and other special functions; coordinating preparation of charts, graphs, and other courtroom visuals.
Maintains attorney calendar by planning and scheduling conferences, teleconferences, disposition; recording and monitoring depositions, pleadings, and filing requirements; monitoring evidence-gathering.
Represents attorney by communicating and obtaining information; following-up on delegated assignments; knowing when to act and when to refer matters to attorney.
Generates revenues by documenting and inputting attorney billable time and reimbursable expenses.
Maintains client confidence by keeping client/attorney information confidential.
Provides general office skills like typing, filing, faxing, emailing, answering phones, prescreening clients and preparing court documents.
Diploma : May 1997Mercedes High School
Legal Office Specialist Certificate, South Texas Vo Tech : June 1999
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Clear contact info
Mercedes High School
Job Titles Held:
Bilingual Customer Service Representative
Diploma : May 1997 Legal Office Specialist Certificate, South Texas Vo Tech : June 1999
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