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Store Manager Resume Example

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STORE MANAGER
Summary

Focused retail store management professional versed in all aspects of running a multi-faceted store, including opening and closing procedures, banking, merchandising and recruiting. Able to keep operations efficient, productive and on-track to consistently meet and exceed expectations. Sales expert with unparalleled communication and relationship-building abilities. Well-versed in shrinkage control, inventory management and financial leadership of business. Talented manager with innovative approaches to serving customers and achieving business goals. Focused on maintaining business sustainability in face of evolving market conditions and customer preferences.

Skills
  • Resourcefulness
  • Cost controls familiarity
  • Staffing and recruiting professional
  • Leadership development
  • Documentation and reporting
  • Microsoft applications
  • Exceptionally organized
  • Time management
  • Microsoft Office
  • Advanced Microsoft Office
  • Supervising employees
  • Logistics
  • Process improvement
  • Store operations oversight
Experience
04/2019 - 07/2020
Tuesday Morning － Stafford, VAStore Manager
  • Delivered excellent customer service and adhered to all standard practices, maximizing sales and minimizing shrinkage.
  • Corrected operational discrepancies the stores by developing and executing process improvements.
  • Mitigated regulatory risks by coordinating audits to comply with protocols.
  • Trained all new assistant managers and associates on store security, monetary procedures and customer service expectations.
  • Maintained daily record of all transactions.
  • Secured store perimeter and enforced procedures to minimize losses and protect store assets.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Arranged inventory in rotation from oldest to newest, moving aging items to customers first to maintain fresh stock.
  • Updated store pricing, signage and merchandising based on current promotions.
  • Minimized financial discrepancies by accurately controlling monthly operations budget.
  • Addressed customer inquiries and resolved complaints.
  • Met budget targets by controlling expenses and eliminating wasteful behaviors.
  • Oversaw inventory management with cycle counts, audits and shrinkage control.
  • Oversaw financial management activities, including budget management, accounting and payroll.
  • Improved morale and management communication by creating employee recognition and rewards practices.
  • Assessed upcoming projects to forecast projected resource requirements.
10/2014 - 03/2019
Christmas Tree Shops － Woodbridge, VAProcurement Manager/Human Resource Manager
  • Aligned business planning and financial processes with performance improvements.
  • Collaborated cross-functionally to correct supplier nonconformance issues and improve process capabilities.
  • Organized shipment paperwork, managed file systems and updated tracking spreadsheets using an excel based system.
  • Reviewed supply levels and aging inventory to forecast purchasing needs for seasonal turn around.
  • Established cross-functional team that exceeded benchmarked order management metrics and reduced average purchasing cycle times time year-over-year.
  • Cultivated new vendor relationships using dynamic communication and negotiation skills.
  • Determined recurring business needs and maintained necessary inventory levels.
  • Examined problem-solving concepts, including quantitative methods and techniques and approaches to optimize organizational operations and facilitate decision-making.
  • Oversaw financial management activities, including budget management, accounting and payroll.
  • Aligned operational boundaries between processes and production demands.
  • Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
  • Developed corporate objectives and strategies collaborating on quality metrics and key performance indicators (KPI), as well as strategizing with cross-functional teams on improvement measures related to quality.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Trained, mentored and supported high-performing team, providing regular performance review, feedback and coaching in deficient areas.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Enforced security policies and procedures to protect company assets from theft, loss or damage.
  • Delivered positive customer experiences by implementing effective quality assurance practices.
  • Supported corporate committee and generated status update reports on strategy and initiative effectiveness while offering corrective actions.
  • Developed and implemented recruiting strategies.
  • Oversaw schedule and itinerary coordination, facilitating increased productivity.
  • Tracked training programs closely to assess effectiveness and make proactive changes to meet changing demands.
  • Raised productivity and lowered absenteeism by setting clear expectations and rewarding good attendance.
  • Transformed underperforming and overstaffed department into trimmed-down and well organized staff.
  • Identified vacancies and recruited and hired applicants to fill positions in variety of departments.
  • Strengthened operational efficiencies by developing organizational filing systems for invoices, customer orders and contract records.
  • Identified shared data elements and relationships between data elements and processes, people and systems.
  • Trained staff on material handling processes to reduce shipping times.
  • Managed vendor relationships to support supply chain and maintain product quality.
  • Applied schedule, organizational and routing knowledge to enhance delivery planning.
  • Researched issues to address shipping errors and packaging mistakes.
  • Evaluated and processed shift reports to assess metrics and make proactive adjustments to future plans.
  • Replenished inventory to maintain par levels and completed quarterly inventory audits, counted and updated inventory reports upon receipt of new shipments.
07/2008 - 10/2013
DSW Inc. － Fredericksburg, VAHuman Resources Manager
  • Drove corrective action through analysis of client feedback and consultation with management.
  • Developed and implemented recruiting strategies.
  • Initiated employee evaluation process and recommended policy changes to ensure staff were progressing toward desired readiness goals.
  • Drove network development strategies and business expansion opportunities.
  • Improved operational efficiencies and tracking by creating filing systems to maintain confidential employee documents and reports.
  • Tracked programs closely to assess effectiveness and make proactive changes to meet changing demands.
  • Streamlined onboarding process by developing and implementing employee orientation program.
  • Advised top management on appropriate employee corrective actions.
  • Improved employee productivity and organizational effectiveness by reviewing processes to ensure optimal HR service delivery.
  • Contributed to merchandising ideas at team sales meetings.
  • Created attractive store displays to generate customer interest and boost sales.
  • Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
  • Improved store status from market worst to best by implementing process improvements and identifying performance gaps for corrective action.
  • Reorganized sales floor, changing product layout to optimize customer flow and improve product visibility.
  • Trained all new assistant managers and store associates on store security, monetary procedures and customer service expectations.
  • Updated store pricing, signage and merchandising based on current promotions.
  • Oversaw inventory tracking, management and physical inventory counts.
  • Met budget targets by controlling expenses and eliminating wasteful behaviors.
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Shared product knowledge with customers and made personal recommendations, which boosted upselling and cross-selling.
  • Maintained accurate order and shipment forms and inventory documentation to facilitate timely material flow.
  • Established and trained personnel in security and safety procedures to reduce liability and safeguard warehouse operations.
  • Considered individual product requirements and accessibility needs to maximize efficiency of warehouse storage areas.
  • Developed and led quality store management systems, standards and compliance, including SOPs, good best practices, lean improvement programs and enforcement of company and regulatory requirements.
  • Mitigated risk by ensuring regulatory compliance for representative licensing and contracting protocol.
08/2003 - 07/2008
Sports Authority － Waldorf, MDHuman Resources Manager
  • Maintained compliance with all local, state and federal laws, as well as established organizational standards.
  • Supported top talent identification processes by interviewing candidates and executing all HR steps, including onboarding, orientation and benefits.
  • Streamlined onboarding process by developing and implementing employee orientation program.
  • Raised productivity and lowered absenteeism by setting clear expectations and rewarding good attendance.
  • Evaluated and updated compensation strategies to offer competitive employment packages and attract top-notch talent.
  • Maintained 100% protocol and procedural accuracy through HRIS management tools.
  • Created and implemented highly effective and individualized human resource solutions for clients.
  • Identified vacancies and recruited and hired applicants to fill positions in variety of departments.
  • Facilitated new hire on-boarding program by scheduling training initiatives, resolving issues and processing paperwork.
  • Reduced accidents in workplace by being proactive with prevention by implementing safety policies and procedures.
  • Eliminated downtime and boosted productivity through effecting supervision and guidance of personnel.
  • Accurately processed data, validation and transmission for weekly, semi-monthly and sales payrolls.
  • Reviewed, investigated and corrected errors and inconsistencies in financial entries, documents and reports.
  • Managed payroll and time and attendance systems.
  • Responded to employee inquiries regarding payroll and timekeeping.
  • Analyzed each department's training needs and developed new training programs based data collected.
  • Managed training calendar for entire fiscal year, including setting course plans, training spaces and department rotations.
  • Created effective training course objectives, course content and all materials.
  • Examined problem-solving concepts, including quantitative methods and techniques and approaches to optimize organizational operations and facilitate decision-making.
  • Oversaw financial management activities, including budget management, accounting and payroll.
  • Planned and optimized warehouse work processes to improve fulfillment system efficiency.
  • Considered individual product requirements and accessibility needs to maximize efficiency of warehouse storage areas.
  • Recruited and staffed employees to fill all positions and skill levels in warehouse to man three shifts.
  • Reconciled accounting records, including shipping and receiving logs and purchase orders.
Education and Training
05/2001
Florida Atlantic UniversityBoca Raton, FLBachelor of Arts: Business Administration
Accomplishments
  • Developed and implemented new loss prevention methods which resulted in a 3% reduction in shrinkage rates.
  • Developed departmental handbooks that presented criteria on how to navigate various departments.
  • Created critical KPIs to track and improve on-time delivery, customer issues and safety statistics.
Certifications
  • Microsoft Office Specialist (MOS)
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Resume Overview

Companies Worked For:

  • Tuesday Morning
  • Christmas Tree Shops
  • DSW Inc.
  • Sports Authority

School Attended

  • Florida Atlantic University

Job Titles Held:

  • Store Manager
  • Procurement Manager/Human Resource Manager
  • Human Resources Manager

Degrees

  • Bachelor of Arts : Business Administration

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