Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public. Motivated sales professional with history of taking on leadership roles in competitive environments. Skilled networker offering remarkable interpersonal and communication skills. Known for excellent salesmanship and dedication to increasing profits. Experienced Sales Assistant with expertise in store opening and closing procedures, money handling and merchandising. Manage all tasks with efficiency and accuracy. Proficient in monitoring security and serving diverse customer needs. Effectively promote products and increase revenue by connecting with customers and recommending target offerings. Organized, adaptable and knowledgeable about preparing displays, merchandising shelves and assisting customers. Drive customer loyalty by providing friendly and skilled support.
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- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Rotated merchandise and displays to feature new products and promotions.
- Developed new store location from ground up by hiring and training efficient team.
- Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Supervised guests at front counter, answering questions regarding products.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
- Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
- Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
- Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
- Demonstrated vehicles and features, and conduct test drives.
- Maintained in-depth knowledge of vehicles, market conditions and customer buying preferences.
- Maintained compliance with all service, quality, and regulatory standards.
- Attended auctions to sell undesirable vehicles and purchase needed makes and models.
- Increased overall quality of used inventory through effective trade-in and auctioning policies.
- Negotiated purchase prices and explained sales, warranty and optional products.
- Quoted prices, discussed benefits and redirected questions to overcome objections.
- Strengthened customer loyalty by being friendly and professional in all interactions.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Consulted with outside parties to resolve discrepancies and create effective solutions.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive product knowledge.
- Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations.
- Accepted and processed payments and purchases for new equipment using POS system.
- Tracked and recorded department inventory products, including high-priced merchandise.
- Upsold customers by recommending accessories and promotions to increase revenue.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Answered questions about store policies and concerns to support positive customer experiences.
- Educated customers on promotions to enhance sales.
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Resume Overview
School Attended
- Paulsboro High School
Job Titles Held:
- Store Manager
- Sales Representative
- Sales Consultant
- Sales Representative
Degrees
- High School Diploma
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