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Store Manager Resume Example

Resume Score: 100%

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STORE MANAGER
Summary

Ambitious management professional seeks a management position with a growing and expanding company. Results oriented manager who thrives in fast paced and competitive environments. Great communicator with a strong background in sales, customer service, quality control and staffing.

Highlights
  • Business Development -
  • Administrative operations -
  • Employee training
  • Project management -
  • Quality assurance -
  • Online Sales
  • Multi-Task Management - Service Orientation
  • Vendor Management -
  • Inventory control
  • Shipping and receiving -
  • Cash flow management
  • Great customer service
  • Excellent communication skills
  • Conflict resolution
  • Strong organizational skills
  • Strong sales skills
Relevant Experience
  • Managed employee productivity by motivating and performing daily service and sales reports Increased service turn around and customer satisfaction by developing a service appointment schedule Improved service and sales by planning and preparing attendance to marketing events like trade shows and fairs Classified, recorded and summarized numerical and financial data to compile and keep financial records.
  • Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
  • Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.
  • Answered multiple phone lines, transferred calls to corresponding departments, filed customer records and billed accordingly.
  • Achieved revenue objective by implementing cost-cutting measures.
Experience
May 2012 to August 2015
ATV Inc. La Mirada , CAStore Manager

Managed the day to day operations within the business. Maximized sales and improved customer satisfaction in multiple store locations. Reduced expenses by controlling operation costs. Improved product inventory by establishing an organized warehouse for precise inventory control. Maintained a positive atmosphere and mentored staff members by offering feedback and taking interest in their career growth.

November 2008 to May 2012
GP MotorsportsOrange, CAGeneral Manager
  • Managed the day to day operations to ensure good employee performance and efficiency.
  • Provided effective communication and customer service support to the sales, marketing and administrative departments on daily basis.
  • Communicated with customers, employees and other individuals to answer questions and explain information.
  • Computed, recorded, and proofread data, records and reports.
  • Trained online sales department employees and ensured higher sales and productivity.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Established a service by appointment system to improve service turn around and increase customer satisfaction.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.
  • Ensured good customer experience by addressing customer concerns, demonstrating empathy, and resolving problems on the spot.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Built long-term customer relationships and advised customers on services, purchases and promotions.
February 2007 to November 2008
Orange County MotorsportsSanta Ana, CAService Advisor
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Described and advised products and services to customers and accurately explained details and care of service process to maximize sales.
  • Worked as a team member performing cashier duties, service assistance and cleaning while providing excellent customer service.
  • Assisted customers in person and via telephone.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Followed up with customers to keep them updated on service status and assure customer comfort.
  • Performed daily department visual inspections to keep good flow of inventory.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy, and resolving problems on the spot.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Provided daily support as company's only bilingual Spanish/English customer service representative.
  • Processed daily invoices and billed renewed invoices to clients.
  • Directed calls to appropriate individuals and departments.
Education
2013
Cal State Fullerton
Fullerton, CA, USA
Business Administration Entrepreneurship Management, Finance, and Marketing
Bachelor of Arts

Business Administration Entrepreneurship Management, Finance, andMarketing

2009
Fullerton College
Fullerton, CA, USA
Business Administration Speech and Communication, Sociology and Psychology
Associate of Arts
Business Administration Speech and Communication, Sociology and Psychology
Skills

Administrative, Business Development, Project management, Sales Excellent communication, Conflict resolution, Customer Satisfaction. Employee training, Inventory control, Marketing, Excel, PowerPoint, Microsoft Word, Strong organizational skills, Quality assurance, Receiving, Shipping, Bilingual Spanish, Telephone skills, Typing skills, Vendor Management, Writing skills

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DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • ATV Inc.
  • GP Motorsports
  • Orange County Motorsports

School Attended

  • Cal State Fullerton
  • Fullerton College

Job Titles Held:

  • Store Manager
  • General Manager
  • Service Advisor

Degrees

  • Business Administration Entrepreneurship Management, Finance, and Marketing Bachelor of Arts
    Business Administration Speech and Communication, Sociology and Psychology Associate of Arts

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