Results-driven, customer centered manager with 20+ years of experience in management. Verifiable talent for maintaining profitable retail operations, with success in capitalizing on growth opportunities, while implementing marketing/promotional strategies, and upholding fiscal integrity.
Employee Training &Development
Profit & Loss Management
Store ManagerMay 2012 to Sep 2014 TALBOTS － Macon, GA
Responsible for directing the activities within a 2 million dollar store with multiple concepts.
Develops and enforces a sales culture by developing a strategic plan for every area of the business.
Analyze store reports to optimize performance, take action and give directions based on business trends.
Create store environments which provide superior sales and customer experience.
Network, recruit, interview, train, and develop talent to the highest of productivity standards.
Store Sales ManagerFeb 2011 to May 2012 LANE BRYANT & CACQUIE － Stone Mountain, GA
Responsible for two store fronts generating more than 2 plus million in sales.
Analyze key business metrics and create action plans to achieve goals daily.
Model and teach others to create a positive and impactful experience.
Ensure all areas of store operations are consistently meet and exceed expectations.
Create a positive work environment through inspiring, motivating, and recognizing individuals.
Store ManagerSep 2007 to Feb 2011 CASUAL MALE XL － Stone Mountain, GA
Responsible for directing the operations and overall performance of a men specialty store.
Increased ranking in sales by 17%, productivity to #1 in the district, and #36 in the chain of 530 stores.
Effectively monitored and maintained shrink awareness resulting in 0.17% vs.
a goal of 1.20.
Facilitated and implemented all store policy and procedures which resulted in a LP Audit score of 100%.
Passionate about building partnerships received a thousand dollar donation for St.
Store ManagerJan 2005 to Sep 2007 MOTHERHOOD MATERNITY － Atlanta, GA
Responsible for operations of a base store and two leased locations.
Effectively hired, trained, and developed team to achieve high performance standards.
Consistently galvanized team to exceed sales goals and productivity standards ranking in top 100 stores.
Assisted district manager with succession planning for peer store managers while monitoring store.
Aided in the management and assessment of business risk offering bottom-line oriented solutions.
Co-ManagerApr 2003 to Jan 2005 NEW YORK & CO － Macon, GA
Aided store manager in efficiently executing all aspects of 3.5 million dollar store operations.
Established an environment that ensured consistent customer service internal and external.
Ensure effective inventory control through implementing thorough loss prevention awareness.
Recruit, hire and trained all new associates for store ensuring a mentoring plan for associates.
Responsible for meeting and exceeding company sales, credit, conversion, and quality goals.
Area Manager/General ManagerFeb 2002 to May 2004 FRANGRANCE ETC － Macon, GA
Responsible for directing the performance of two retail and four kiosks with 2.5 million in sales.
Maximized sales and profitability for company by implementing unique sales and marketing strategies.
Assisted owners with the initial set-up and product selection for all six locations.
Monitored profit and loss performance and implemented innovative ideas for corrective measures.
Planned and delivered training sessions in efforts to develop the team to high performance level.
Store Manager/Training ManagerSep 2014 to Current Brahmin － Atlanta , GA
Assisted with selecting and hire Store Manager candidates to cultivate emerging
Driving total store results through managing P&L, payroll
control and inventory control and shrink standards, employee training and
customer service excellence.
Managing a high volume front store and
maintaining a sales and shrink standards.
Resolves customer complaints and employee conflicts.
Oversaw all front store employee training for all stores in company.
Bachelor's Degree, Liberal Arts and Business Management Business Management2002Macon State College － Macon, GALiberal Arts and Business Management Business Management
ADP, Budget, conversion, credit, Clientele, Customer Service, directing, Employee Training, Inventory Control, Kronos, Loss Prevention, marketing strategies, Marketing, mentoring, Access, Excel, Microsoft Office Suite, Outlook, Power Point, Word, Network, PeopleSoft, Performance Management, Profit, profit and loss, quality, retail, sales, Sales/Forecasting, store manager, strategic, unique, Visual Merchandising