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Store Manager Resume Example

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STORE MANAGER
Summary

Reliable individual with strengths in inventory management, training and customer service. Friendly, knowledgeable and hard-working team player. Proven success in satisfying sales objectives and securing repeat patronage. Looking for new experiences and always eager to learn.

Skills
  • Store operations oversight
  • Employee supervision and motivation
  • Store opening and closing procedures
  • Employee training
  • Reliable
Experience
10/2012 to 03/2020
Store ManagerTheworks - Dumfries , VA
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Processed shipments and maintained stock shelf organization.
  • Trained all new assistant managers and cashiers on store security, monetary procedures and customer service expectations.
  • Updated store pricing, signage and merchandising based on current promotions.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Contributed to merchandising ideas at team sales meetings.
  • Coached and empowered employees by creating and sharing motivational vision plans.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Created attractive store displays to generate customer interest and boost sales.
  • Hired, trained and managed team of six associates, including evaluating performance and enforcing disciplinary actions.
  • Wrote order supply requests to replenish merchandise and submitted to proprietor for sign-off.
  • Secured store perimeter and enforced procedures to minimize losses and protect store assets.
  • Reorganized sales floor, changing product layout to optimize customer flow and improve product visibility.
  • Coordinated sales reports, reconciled accounts and made bank deposits.
  • Helped customers find specific products, answered questions and offered advice.
  • Monitored sales events to protect products, added new merchandise and rang up purchases.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Resolved issues with cash registers, card scanners and printers.
  • Processed customer payments quickly and returned exact change and receipts.
05/2008 to 10/2012
Assistant ManagerWegmans Food Markets - Iselin , NJ
  • Processed returned items in accordance with store policy.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Resolved issues with cash registers, card scanners and printers.
  • Processed customer payments quickly and returned exact change and receipts.
  • Inspected items for damage and obtained replacements for customers.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Coached and mentored employees by delivering training, guidance and performance monitoring.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
  • Managed personnel scheduling, facilitating adequate coverage to meet demand.
08/2008 to 10/2008
Customer Service RepresentativeHill-Rom - Fenton , MO
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Set up and activated customer accounts.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Educated customers on special pricing opportunities and company offerings.
  • Processed returned items in accordance with store policy.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Helped customers find specific products, answered questions and offered advice.
06/2001 to 07/2007
WaitressBluegreen Resorts - Bradenton , FL
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
  • Greeted customers, assisted with questions and made recommendations concerning daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Minimized customer wait times by efficiently taking and filling large volume of orders each day.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
  • Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
Education and Training
05/2009
GEDTexas State Technical College - Harlingen - City, State
Some College (No Degree)Texas State Technical College - Harlingen - City, State
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

91Good
Resume Strength
  • Measurable results

Resume Overview

School Attended

  • Texas State Technical College - Harlingen

Job Titles Held:

  • Store Manager
  • Assistant Manager
  • Customer Service Representative
  • Waitress

Degrees

  • GED
    Some College (No Degree)

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