Store Manager Resume Example
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STORE MANAGER
Summary
Reliable individual with strengths in inventory management, training and customer service. Friendly, knowledgeable and hard-working team player. Proven success in satisfying sales objectives and securing repeat patronage. Looking for new experiences and always eager to learn.
Skills
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Experience
10/2012 to 03/2020
Store ManagerTheworks － Dumfries , VA
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Processed shipments and maintained stock shelf organization.
- Trained all new assistant managers and cashiers on store security, monetary procedures and customer service expectations.
- Updated store pricing, signage and merchandising based on current promotions.
- Assessed, optimized and elevated operations to target current and expected demands.
- Contributed to merchandising ideas at team sales meetings.
- Coached and empowered employees by creating and sharing motivational vision plans.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Created attractive store displays to generate customer interest and boost sales.
- Hired, trained and managed team of six associates, including evaluating performance and enforcing disciplinary actions.
- Wrote order supply requests to replenish merchandise and submitted to proprietor for sign-off.
- Secured store perimeter and enforced procedures to minimize losses and protect store assets.
- Reorganized sales floor, changing product layout to optimize customer flow and improve product visibility.
- Coordinated sales reports, reconciled accounts and made bank deposits.
- Helped customers find specific products, answered questions and offered advice.
- Monitored sales events to protect products, added new merchandise and rang up purchases.
- Trained new team members in cash register operation, stock procedures and customer service.
- Resolved issues with cash registers, card scanners and printers.
- Processed customer payments quickly and returned exact change and receipts.
05/2008 to 10/2012
Assistant ManagerWegmans Food Markets － Iselin , NJ
- Processed returned items in accordance with store policy.
- Assisted with purchases, locating items and signing up for rewards programs.
- Trained new team members in cash register operation, stock procedures and customer service.
- Resolved issues with cash registers, card scanners and printers.
- Processed customer payments quickly and returned exact change and receipts.
- Inspected items for damage and obtained replacements for customers.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
- Coached and mentored employees by delivering training, guidance and performance monitoring.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
- Managed personnel scheduling, facilitating adequate coverage to meet demand.
08/2008 to 10/2008
Customer Service RepresentativeHill-Rom － Fenton , MO
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
- Set up and activated customer accounts.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Educated customers on special pricing opportunities and company offerings.
- Processed returned items in accordance with store policy.
- Assisted with purchases, locating items and signing up for rewards programs.
- Helped customers find specific products, answered questions and offered advice.
06/2001 to 07/2007
WaitressBluegreen Resorts － Bradenton , FL
- Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
- Greeted customers, assisted with questions and made recommendations concerning daily specials, wine selections and desserts to guide patrons toward more profitable items.
- Minimized customer wait times by efficiently taking and filling large volume of orders each day.
- Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
- Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
- Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
Education and Training
05/2009
GEDTexas State Technical College - Harlingen － City, State
Some College (No Degree)Texas State Technical College - Harlingen － City, State
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Resume Overview
School Attended
- Texas State Technical College - Harlingen
Job Titles Held:
- Store Manager
- Assistant Manager
- Customer Service Representative
- Waitress
Degrees
- GED
Some College (No Degree)
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