Store Manager Resume Example Trinh's Floreria

STORE MANAGER

Summary

Reliable individual with strengths in inventory management, training and customer service. Friendly, knowledgeable and hard-working team player. Proven success in satisfying sales objectives and securing repeat patronage. Looking for new experiences and always eager to learn.

Skills

Store operations oversight
Employee supervision and motivation
Store opening and closing procedures

Employee training
Reliable

Experience

10/2012 to 03/2020

Store ManagerTrinh's Floreria － Harlingen, TX

Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Processed shipments and maintained stock shelf organization.
Trained all new assistant managers and cashiers on store security, monetary procedures and customer service expectations.
Updated store pricing, signage and merchandising based on current promotions.
Assessed, optimized and elevated operations to target current and expected demands.
Contributed to merchandising ideas at team sales meetings.
Coached and empowered employees by creating and sharing motivational vision plans.
Resolved customer problems by investigating issues, answering questions and building rapport.
Created attractive store displays to generate customer interest and boost sales.
Hired, trained and managed team of six associates, including evaluating performance and enforcing disciplinary actions.
Wrote order supply requests to replenish merchandise and submitted to proprietor for sign-off.
Secured store perimeter and enforced procedures to minimize losses and protect store assets.
Reorganized sales floor, changing product layout to optimize customer flow and improve product visibility.
Coordinated sales reports, reconciled accounts and made bank deposits.
Helped customers find specific products, answered questions and offered advice.
Monitored sales events to protect products, added new merchandise and rang up purchases.
Trained new team members in cash register operation, stock procedures and customer service.
Resolved issues with cash registers, card scanners and printers.
Processed customer payments quickly and returned exact change and receipts.

05/2008 to 10/2012

Assistant ManagerFamily Dollar Stores Inc. － Harlingen, TX

Processed returned items in accordance with store policy.
Assisted with purchases, locating items and signing up for rewards programs.
Trained new team members in cash register operation, stock procedures and customer service.
Resolved issues with cash registers, card scanners and printers.
Processed customer payments quickly and returned exact change and receipts.
Inspected items for damage and obtained replacements for customers.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Coached and mentored employees by delivering training, guidance and performance monitoring.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Organized schedules, workflows and shift coverage to meet expected business demands.
Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
Managed personnel scheduling, facilitating adequate coverage to meet demand.

08/2008 to 10/2008

Customer Service RepresentativeK-Mart － Hendersonville, NC

Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
Set up and activated customer accounts.
Consulted with customers to determine best methods to resolve service and billing issues.
Educated customers on special pricing opportunities and company offerings.
Processed returned items in accordance with store policy.
Assisted with purchases, locating items and signing up for rewards programs.
Helped customers find specific products, answered questions and offered advice.

06/2001 to 07/2007

WaitressVela's Restaurant － Harlingen, TX

Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
Greeted customers, assisted with questions and made recommendations concerning daily specials, wine selections and desserts to guide patrons toward more profitable items.
Minimized customer wait times by efficiently taking and filling large volume of orders each day.
Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.

Education and Training

05/2009

GEDTexas State Technical College - Harlingen － Harlingen, TX

Some College (No Degree)Texas State Technical College - Harlingen － Harlingen, TX

Resume Overview

Companies Worked For:

Trinh's Floreria
Family Dollar Stores Inc.
K-Mart
Vela's Restaurant

School Attended

Texas State Technical College - Harlingen

Job Titles Held:

Store Manager
Assistant Manager
Customer Service Representative
Waitress

Degrees

GED
Some College (No Degree)

Store Manager Resume Example

Resume Score: 80%

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