Highly motivated Store Manager with 5 years of CVS/Pharmacy management experience and 12 years of dedicated service to the company. Recognized for outstanding leadership skills and ongoing development of district talent.
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Paragon Award Recipient - District 6, 2010
Retail Communication Council Representative - Area 1, 2012 and 2013
Developed "Rising Star", an Assistant Manager talent development program
Engagement Team leader - Region 11, 2012
Training Store Manager - District 6, 2011 and 2012
District Manager Emerging Leader - March 2012 to current
Highest Total Engagement Survey results - District 6, 2012
Trained and developed 4 Assistant Managers promoted to Store Manager during previous 2 years
MyCustomer service results 6 points above target YTD
Complete oversight of front store and pharmacy operations. Trains and holds staff accountable for delivering excellent customer service and excelling at all job duties. Built an ambitious and engaged store team through recruitment of knowledgeable, experienced, and talented front store and pharmacy team members in order to achieve excellent results. Hired five pharmacy interns in 2012 with strong potential for development as pharmacists. Merchandise store through sales building ideas to drive overall profitability of store. Build relationships with vendors to continue meeting and exceeding sales expectations. Develops assistant managers through training to acquire the skill set to succeed in store management. Works closely with the District Manager to identify and recruitment potential assistant managers. Oversees inventories at various stores within the district and provides overall support on district projects. Reviews and reacts to store performance reporting daily, weekly, and monthly in order to verify store is meeting goals and performance objectives. Works closely with the Regional Loss Prevention Manager in order to implement strategies to control shrink; including performing internal investigations, collaborating on installment of product protection devices, and providing district education on loss prevention monitoring and procedures.
Assisting Store Manager in front and pharmacy operations while developing skills of store management. Delivering excellent customer service while leading by example of service expectations. Assisting in inventory management procedures, reviewing operational reporting, hiring of front store and pharmacy staff and store organizational planning. Supported district in charity events and fund raising. Assisting with merchandising planning and placement. Communicated with Store Manager and District Manager on training progress.
Assisted Crew Coordinator in store remodels during Albertson's conversion. During voluntary position, traveled across the country to multiple locations assisting store setup crews. Assisted in review store map layout for fixture and planogram placement and the completion of planograms.
Voluntarily joined Long's conversion to assist in training of store teams. Trained front store staff in CVS policies and procedures during transition of Long's system to CVS system. Supported the store team immediately prior to system conversion and for one week after "go live" date in order to aid in store system issues.
Interned to District Manager Dave Fazzino in district 11. Assisted with weekly follow-up tasks. Completed HR Audits at multiple store locations. Provided support to new store manager during store management transition.
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