Store Manager resume example with 19 years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary
Seasoned Store Manager with 18 year experience. Specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations. Results-driven professional determined to exceed company sales goals. Successful at leveraging financial reports to make merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Accomplishments
Presidents club 2021 Top 5% store managers of company
commercial sales TY comp 54%
DIY sales comp TY 14%
Skills
Business Leadership
Employee Motivation
Goal Setting
Inventory Tracking and Management
Customer Service Management
Focus and Follow-Through
Problem Anticipation and Resolution
Policy Enforcement
Recruitment and Hiring
Sales Coaching
Work History
05/2011 to Current
Store ManagerUmpqua Bank Corp – San Rafael, CA,
Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices. ( red store from 3% to o.9%)
Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction.
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
Set, enforced and optimized internal policies to maintain responsiveness to demands.
Upheld and communicated store standards to employees for optimal quality, safety and cleanliness.
Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
01/2010 to 01/2011
District Operations ManagerCott Corporation – Lake Charles, LA,
Manage daily operations and service level of DC, including compliance with company, local, state, and federal policies and regulations.
Execute plans designed to engage employees, energize owners, and create superior customer experiences.
Lead and develop employees along with Implement effective processes and control measures while protecting corporate assets and championing strong customer service.
Evaluation, planning, and implementation of new, or modification to existing, systems, operations, and procedures.
Initiate regular communication with General Manager on business issues, plans, and results.
Maintain overall inventory and other physical assets. Manage effective use of resources for greatest return. Identifies and take action to resolve issues and leverage potential opportunities in areas of inventory, AR, shipping, factory returns, and customer credits.
Lead continuous process improvement effort to achieve monthly sales, profit, turnover, and volume per employee goals.
Support growth of sales through collaboration with sales team. Meet with new store prospects, vendors and suppliers to promote operational excellence of company.
Work closely with new NAPA store owners and District Managers to ensure operational success.
Work with sales department to promote current sales promotions, telemarketing efforts, bringing in product, supporting sales various programs. Work with Factory Reps on sales program, credits, and performance.
Coach, lead, and develop department heads to become stronger business managers and people leaders, preparing them to assume greater responsibility.
05/2002 to 01/2010
Store ManagerUmpqua Bank Corp – Sonora, CA,
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
Protected store from loss or theft by setting and enforcing clear security policies.
Managed inventory control, cash control and store opening and closing procedures.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
Education
Expected in 07/2004
Associate of Arts: Business Administration Cerritos College - Norwalk, CA GPA:
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.