Store Manager resume example with 19+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Client-focused and organized professional with advanced degree and diverse experience in customer service, business management and project coordination. Effective communicator with proven ability to quickly build relationships with both clients and business audiences. Quick learner with excellent multi-tasking skills and record of mastering new technology. Known for innovation and creative problem-solving abilities to address business challenges.

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  • Typing
  • Team-oriented
  • Staff training and development
  • Root cause analysis
  • Reliable
  • MS Office proficient
  • Outstanding communication skills
  • Sales professional
  • Cross-functional team management
  • Performance improvements
  • Schedule management
  • Policy/program development
  • Employee development
  • Recruiting and hiring
  • Customer retention
  • Emergency response training
  • Addictions expert
  • Community outreach expert
  • Task delegation
  • Issue resolution
  • Executive leadership
  • Brand management
  • Team building and leadership
  • Employee coaching
03/2018 to 08/2019
Store Manager Anheuser-Busch Inbev Stillwater, OK,
  • Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Improved store status by implementing process improvements and identifying performance gaps for corrective actions.
  • Implemented succession planning by training and developing 5 associates into leadership positions.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Boosted sales by 30% by cultivating customer rapport and delivering superior customer service.
  • Oversaw POS operations and cash management to reduce errors.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Oversaw all store operations while generating $50,000 in monthly sales.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Corrected operational discrepancies by developing and executing process improvements.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
05/2016 to 02/2017
Restaurant Manager Loews Hotels Saint Louis, MO,
  • Optimized profits by controlling food, beverage and labor costs daily.
  • Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
  • Maintained cleanliness and sanitation across all food service, storage, and preparation stations.
  • Conducted daily pre-shift and weekly departmental meetings to promote better organization and productivity.
  • Trained all front of house staff on restaurant policies and procedures, guest service techniques and communication skills to ensure positive experience.
  • Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
  • Scheduled and directed staff in daily work assignments to maximize productivity.
  • Championed 100% guest satisfaction by providing excellent dining experience.
  • Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions.
  • Counseled and disciplined staff, addressing issues promptly and providing constructive feedback.
  • Prepared weekly payroll to keep up with projected weekly revenue.
  • Efficiently resolved problems or concerns to satisfaction of all involved parties.
  • Developed and maintained staff that provided hospitable, professional service while adhering to policies and business initiatives.
  • Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
  • Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
  • Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
  • Developed and maintained exceptional customer service standards.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Assigned tasks and oversaw employees to maintain compliance with food safety procedures and quality control guidelines.
01/2006 to 01/2016
Specialist IV Entergy Redfield, AR,
  • Offered every client knowledgeable, supportive assistance and services designed specifically towards their families needs. This was to enable them to change the pattern of behavior that led to CPS intervening in their lives and helped them be able to reunite their family.
  • Used multiple resources and tools for evaluating and presenting solutions to meet their families needs.
  • Recorded and reported case related activities, findings, and decisions.
  • Listened to clients' needs and assisted with identifying and securing appropriate services.
  • Served as liaison between certain departments to implement new improvement plans and changes.
  • Wrote reports outlining results to facilitate in the courts decision making.
  • Recommended process and service plan improvements to continue to meet their needs as their needs changed.
  • Completed various reports and analyzed each report to decide where improvements could be made.
01/1999 to 01/2006
Supervisor Dover Corporation Colonial Heights, VA,
  • Established and enforced clear goals to keep employees working collaboratively.
  • Complied with company policies, objectives and communication goals.
  • Developed position rotation to support continuous improvement and operator development.
  • Provided ongoing training to address staff needs.
  • Coached and mentored 10 staff members through constructive feedback to develop long-term career goals.
  • Resolved customer complaints and adjusted policies to meet changing needs.
  • Identified and corrected performance and personnel issues to reduce impact to business operations.
  • Conducted employee evaluations and reviews.
  • Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
Education and Training
Expected in 04/2022
MBA: Business Administration And Management
Colorado Technical University - Colorado Springs, CO
  • 3.7 GPA
  • Major in Business Administration
  • Attending College Onine through self pases fast track program.
Expected in 2005
Bachelor of Science: Psychology, Sociology
Texas A&M - Texarkana, TX
Expected in 2001
Atlanta High School - Atlanta, TX

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Resume Overview

School Attended

  • Colorado Technical University
  • Texas A&M
  • Atlanta High School

Job Titles Held:

  • Store Manager
  • Restaurant Manager
  • Specialist IV
  • Supervisor


  • MBA
  • Bachelor of Science

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