Store Manager resume example with 12+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary
Dependable experienced manager offering experience in managing inventory, teams and projects. Natural people person successful at building connections with staff, customers and fellow managers to enable remarkable gains. Sets performance goals for associates and holds associates accountable through ongoing and consistent coaching.
I feel adding me to your management team will be an excellent addition.
In 5 years i have never missed a day at my current employer, and in 5 years from now I know i can say the same for this opportunity if it is granted to me! I would love to pass on the knowledge I have gained and learn from those with more experience than myself, in the end I feel you will be very satisfied with my employment, but my goal is to prove that sooner than later!
Skills
Store opening and closing procedures
Store operations oversight
Employee supervision and motivation
Customer service
Retail inventory management
Accurate cash handling
Shift checklists
Process improvement
Inventory management
Outstanding communication skills
Root cause analysis
Team-oriented
Reliable
Administrative support
Employee training
Experience
06/2015 to Current
Store ManagerAmazon.Com, Inc. – San Diego, CA,
Shared product knowledge with customers and offered personal recommendations to boost upselling and cross-selling goals.
Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
Hired, trained, evaluated performance and enforced disciplinary actions.
Corrected operational discrepancies by developing and executing process improvements.
Updated store pricing, signage and merchandising to promote specials, sales and discounts.
Contributed to merchandising ideas at team sales meetings to increase sales.
Built loyal customer base by delivering excellent service and stocking in-demand products.
Rotated inventory from oldest to newest to maintain fresh stock.
Maintained adequate temperature and humidity in stockrooms to preserve product freshness and quality.
Strengthened work flow productivity by hiring, managing and developing top talent.
Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
Oversaw merchandising and displays, signage, decorations and cleaning to maintain safety and readiness for customers.
Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
Fostered healthy team environments to promote collaboration and boost productivity.
Resolved customer problems by investigating issues, answering questions and building rapport.
Delegated work to employees based on shift requirements, individual strengths and unique training.
Restocked inventory upon shipment arrival and checked merchandise into the store system to maintain accurate records.
Managed catering events both on and off store grounds
07/2010 to 09/2013
Shift ManagerMars – Phoenix, AZ,
Managed schedules, accepted time off requests and found coverage for shifts.
Generated reports to assess performance and make adjustments.
Enhanced operations and boosted efficiency through employee training, coaching and creating work schedules and assignments.
Upheld company standards and compliance requirements for operations and cleanliness of all areas.
Documented receipts, employee hours and inventory movements.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Addressed internal and customer-related issues each day and affected strategic resolutions.
Studied existing procedures and policies to offer optimal leadership to employees and operations when standing in for absent managers.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
02/2007 to 03/2010
Shift LeaderDough Boys Hr, Llc – Spartanburg, SC,
Documented receipts, employee hours and inventory movements.
Organized daily workflow and scheduled staff vacations for adequate coverage.
Managed schedules, accepted time off requests and found coverage for shifts.
Inspected incoming supplies to conform with materials specifications and quality standards.
Kept areas clean, neat and inspection-ready at all times to comply with product guidelines.
Upheld company standards and compliance requirements for operations and cleanliness of all areas.
Education and Training
Expected in 06/2009
High School Diploma: Joseph Badger - Kinsman, GPA:
Expected in
Certificate of Cosmotology : Cosmetology Trumbull Career & Technical Center - Warren, OH, GPA:
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