Store Manager resume example with 7 years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Professional Summary

An accomplished and creative Knowledge Management Consultant with 20 years of managerial expertise. Successful at building and maintaining open communication between cross-functional partners, team members, and leadership. Quality-driven and results-oriented, a decisive leader adept at forging lucrative relationships with key partners, vendors, and clients. Recognized for turning around struggling company operations to achieve sustained growth.

  • Communication
  • Adaptability
  • Creative Thinker
  • Time Management
  • Team Leader & Collaborator
  • Relationship Building & Management
  • Business Strategy
  • Maximizing Profitability
  • Strategic thinker
  • Business Operations Improvement
  • New Hire Onboarding & Training
  • Networking & Recruiting
  • Microsoft Office
  • Budgets & Payroll Management
  • Staff Management & Scheduling
  • Retail Business Operations
  • Point of Sale Systems (POS)
  • Loss Prevention
  • Social Media Management
  • Key Performance Indicators (KPIs)
  • Store Management
Work History
03/2021 to Current
Warehouse Supervisor Mrc Global Inc Shafter, CA,
  • Assisted with the launch of the Washington DC DashMart which include the interviewing and hiring of Operation Associates. Created punch-list for the construction team to ensure the building is in compliance to pass inspection.
  • Performed quality checks of equipment and physical condition of warehouse, identifying needed repairs, renovations and replacements.
  • Collaborated with the Gift and Flowers team on updating the standard operating procedures of the Flower Boutique.
  • Created the first training video for the Flower boutique which contributed to the success of DashMart's first Mother's Day with a total of 12,646 orders being fulfilled company wide.
  • Supervised warehouse operations by managing 5-8 employees during PM shift.
  • Monitored employee performance and offered mentoring and leadership to improve any deficiencies. Set up employees for success to work safely and productively. Assess associate work performance and provide detailed feedback.
  • Organize schedules, approve timecards, update training manuals and standard operating procedures.
  • Maintained high levels of accuracy in daily operations which include receiving and stocking inventory from our partner vendors, daily counts of inventory, category audits of inventory to maintain accuracy of our online menu.
  • Oversaw inventory control levels and verified compliance with storage and organization processes.
  • Recorded information, shortages and discrepancies to keep records current and accurate.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
01/2019 to 11/2020
Store Manager Anheuser-Busch Inbev Washington, DC,
  • Spearheaded overhaul of Reagan Airport's business practices, leading to significantly increased staff retention rates and top-ranking in Region 13.
  • Increased sales by 14% within one year through restructure of business practices.
  • Increased weekly sales goal by 11% by establishing daily, weekly, monthly stretch goals, and overseeing employee performance with weekly performance reviews.
  • Analyzed inventory levels to add new merchandise to product lineup, improving sales revenues over LY by $75,782.
  • Reduced inventory inconsistencies while assessing and verifying stock counts and inventory reports.
  • Evaluated inventory levels every 13 weeks and ordered new merchandise to keep quantities well-stocked.
  • Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for business.
  • Utilized Advanced Training Program as well as implementing new Associate Training Program specifically designed for Reagan Airport to increase employee loyalty and reduce turnover.
04/2017 to 01/2019
Assistant Store Manager Columbia Sportswear Company Pooler, GA,
  • Surpassed sales goals regularly through employee engagement and forward-thinking planning, resulting in quarterly bonuses 3 out of 4 quarters in 2018.
  • Attained expert level of product knowledge, becoming go-to person for bringing major sales to closure.
  • Updated and rotated weekly promotions, product pricing and visuals on weekly basis.
  • Assisted Store Manager every month with Networking & Recruiting.
  • Developed and managed employee schedules, balancing individual requests and requirements with business needs.
  • Reviewed performance data to monitor and measured KPI's on daily, weekly, and monthly basis.
  • Coached team members on delivering friendly, knowledgeable service by applying proactive training sessions through Tumi University.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
03/2015 to 04/2017
Assistant Store Manager Columbia Sportswear Company Bloomington, MN,
  • Logged operational documents, store-to-store transfers and shipment receipts as set forth in company policy.
  • Set, enforced, and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Conducted weekly walk-throughs with Store Manager to discuss interior visual displays, including store window presentation.
  • Coached 3 employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Delivered engaging sales presentations to new clients, explaining technical information in simplified language to promote features and increase client base.
11/2013 to 03/2015
Sales Floor Supervisor Jc Penney Weatherford, TX,
  • Trained over 20 new team members in 2 years.
  • Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
  • Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Marked-down clearance items and relocated merchandise to proper store areas.
Expected in 05/2023
BBA: Management Studies
University of Maryland Global Campus - Adelphi MD,
Expected in 02/2021
Online Diploma: Social Media Management
Shaw Academy - ,

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Resume Overview

School Attended

  • University of Maryland Global Campus
  • Shaw Academy

Job Titles Held:

  • Warehouse Supervisor
  • Store Manager
  • Assistant Store Manager
  • Assistant Store Manager
  • Sales Floor Supervisor


  • BBA
  • Online Diploma

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