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Store Manager Resume Example

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STORE MANAGER
Summary

Customer-oriented Store Manager offering over 16 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.

Skills
  • Coaching
  • Directing
  • Driving
  • Financial
  • Hiring
  • Team development
  • Marketing
  • Recruiting
  • Sales
  • Selling
  • Scheduling
  • Sales professional
  • Outstanding communication skills
  • Customer retention
  • Sound judgment
  • Performance improvements
  • Operational budgeting
  • Project management
  • Risk management
  • Team-oriented
  • Root cause analysis
  • MS Office proficient
Experience
Starbucks | Marina Del Rey, CAStore Manager03/2020 - Current
  • Responsible for sales growth, operations and customer experience for location.
  • Leads hiring, recruiting, talent development and innovative marketing within store location.
  • Collaborates with community organizations and models Starbucks core values around service models, diversity and inclusion.
  • Grows sales and measures against plan.
  • Provides coaching and developmental feedback to team in a consistent and effective way based on learning style.
  • Schedules and plans based on business needs.
  • Forecasts traffic, associate needs and sales based on business models and trends.
  • Collaborates with partner store managers to create consistent and seamless customer experience throughout area.
  • Recruits top talent and creates bench for district trough team development.
  • Expert in local health ordinances and active participant in all inspections.
  • Oversaw annual store budget while working closely with corporate and financial departments on reporting and payroll.
  • Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Victoria's Secret | Culver City, CAMulti-Unit Store Manager09/2015 - 02/2020
  • Lead 3 locations and driving upwards of 12M is annual sales.
  • Ensured operational excellence and high performing selling culture.
  • Responsible for directing and delegating the work of direct reports and the stores culture, associate engagement and “Best at Bras.”.
  • Lead financial growth of store.
  • Role modeled, coached and developed best-in-class selling behaviors.
  • Ensured operations of store are executed with excellence.
  • Accountable for the development of associates and leaders within assigned business locations.
  • Influenced and inspires individual potential.
  • Owned workforce management including scheduling and recruiting.
  • Created engaging customer experiences.
  • Effectively managed and controlled expenses.
  • Drove operational fundamentals.
  • Reinforced store strategy to reduce shrink.
  • Generated daily operational and sales reports for corrective action or continuous improvement.
  • Generated reports detailing project information and predictions.
  • Introduced complete onboarding and training programs, surpassing established team sale targets and employee retention goals.
Sprint Pcs | Westwood, CAStore Manager 09/2011 - 09/2015
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Built loyal customer base by delivering excellent service and stocking in-demand products.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Opened and closed store by processing daily paperwork, balancing register drawers, producing staffing schedules and preparing deposits.
  • Minimized financial discrepancies by accurately controlling monthly operations budget.
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Oversaw POS operations and cash management to reduce errors.
Verizon Wireless | Los Angeles, CAStore Manager10/2004 - 12/2011
  • Maximized time and manpower by consolidating data, payroll and accounting programs into one centralized system.
  • Diminished financial discrepancies by monitoring quotes, production and material planning and bank reconciliations.
  • Managed and improved requirements, gaps analysis, training and development and new program rollout resulting in increased productivity.
  • Hired, coached and mentored team of 15 sales representatives.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Managed shrink processes and inventory levels for corrective action planning to save costs.
  • Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
  • Oversaw all corporate communications to streamline data and information sharing initiatives.
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Designed sales and service strategies to improve revenue and retention.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Mitigated regulatory risks by overseeing compliance visits and adhering to protocol.
Education and Training
BA in Applied Behavioral Science2019
Mount Toro High schoolHigh School diploma1996
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Resume Overview

Companies Worked For:

  • Starbucks
  • Victoria's Secret
  • Sprint Pcs
  • Verizon Wireless

School Attended

  • Mount Toro High school

Job Titles Held:

  • Store Manager
  • Multi-Unit Store Manager

Degrees

  • BA in Applied Behavioral Science
    High School diploma

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