Store Manager resume example with 11+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary
Dependable professional offering experience in managing inventory, teams and projects. Prepared to leverage 10+ years of food/retail experience to take on challenging new position. Natural people person successful at building connections with staff, customers and fellow managers to enable remarkable gains across board.
Skills
Leadership
Organizational skills
Sales techniques
Customer service
Sales professional
Employee training
Staff training and development
Team-oriented
Reliable
Outstanding communication skills
Experience
10/2016 to Current
Store ManagerBatteries Plus, Llc – Shrewsbury, PA,
Secured store perimeter and enforced procedures to minimize losses and protect store assets.
Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
Delegated work to employees based on shift requirements, individual strengths and unique training.
Processed shipments and maintained stock shelf organization.
Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives.
Met budget targets by controlling expenses and eliminating wasteful behaviors.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
Updated store pricing, signage and merchandising based on current promotions.
Reorganized sales floor, changing product layout to optimize customer flow and improve product visibility.
Oversaw inventory management with cycle counts, audits and shrinkage control.
Assessed, optimized and elevated operations to target current and expected demands.
Hired, trained and managed team of 6+ associates, including evaluating performance and enforcing disciplinary actions.
Counted cash drawers and made bank deposits.
Provided direction and instruction to associates on variety of tasks, including schematic set and proper door to shelf procedure.
Arranged inventory in rotation from oldest to newest, moving aging items to customers first to maintain fresh stock.
Reduced process lags while managing 10+ employees to ensure optimal productivity.
Assumed position of assistant manager before promotion to store manager.
Kept accounts current and funds deposited to keep on-site cash low.
Shared product knowledge with customers and made personal recommendations, which boosted up selling and cross-selling.
Strengthened work flow productivity by hiring, managing and developing top talent.
Coached and empowered employees by creating and sharing motivational vision plans.
Provided excellent customer service and adhered to all standard practices, maximizing sales and minimizing shrinkage.
Worked closely with District Manager and Regional Manager to formulate and build store brand and strategy.
Greeted and assisted all customers daily in high-traffic retailer.
Corrected operational discrepancies for 5+ stores by developing and executing process improvements.
Completed series of training sessions to advance from Assistant Manager to Store Manager.
Enforced adherence to policies, standards and security protocols.
Created attractive store displays to generate customer interest and boost sales.
Created and delivered weekly schedule assignments to staff members in timely manner so all shifts received adequate coverage.
Trained all new assistant managers and cashiers on store security, monetary procedures and customer service expectations.
04/2015 to 10/2016
Warehouse WorkerMetals Usa – Torrington, CT,
Methodically picked, packed and labeled merchandise to prepare for shipment.
Sustained standing posture for extended periods of time over 12-hour shift.
Manually lifted materials weighing up to 40 pounds on regular basis.
Effectively communicated with all levels of staff and management.
Monitored work areas for cleanliness and obstacles, moving cartons and boxes to keep all aisles free of clutter for ease of movement.
07/2013 to 03/2014
Warehouse WorkerMetals Usa – Westwego, LA,
Examined packages and goods for damage and notified vendors of specific issues requiring replacement.
Methodically picked, packed and labeled merchandise to prepare for shipment.
Staged products between receiving, storage and shipping areas to accurately transfer items.
Tolerated heights up to 10 feet and accessed elevated products from inside of safety cage.
Ensured damaged products were identified and removed when received.
Affixed accurate labels to customer packages to prevent unnecessary delays.
Operated forklifts and other transportation vehicles to move merchandise to and from target destinations.
Effectively communicated with all levels of staff and management.
Manually lifted materials weighing up to 40 pounds on regular basis.
01/2008 to 02/2013
Hostess/Cook/ServerBob Evans – City, STATE,
Answered telephone to provide establishment information and take party reservations.
Supervised activities of dining room staff to maintain service levels and support guest needs.
Accommodated guests with special needs, including accommodations for child seats and wheelchairs.
Backed up serving staff, food runners and bussers to keep dining room presentable and ready for incoming guests.
Helped restaurant staff set up small and large events to coordinate smooth execution.
Recognized VIP customers immediately and provided special treatment, including preferred tables.
Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
Stayed on top of server availability and table turnover to make accurate decisions about seating locations.
Assisted kitchen staff with food counts by determining number of items required for complete service.
Maintained open communication with kitchen staff regarding cook times to prevent overloading workers and creating dissatisfied customers.
Transported all dirty glassware and utensils from dining room to dishwashing area for proper cleaning.
Kept tables neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses.
Managed closing duties, including restocking items and reconciling cash drawer.
Cleaned and inspected food preparation areas for safe and sanitary food-handling practices.
Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
Education and Training
Expected in 06/2009
High School Diploma: Fannett-Metal Senior High School - Willow Hill, PA GPA:
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