Store Manager resume example with 11+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -

Dependable professional offering experience in managing inventory, teams and projects. Prepared to leverage 10+ years of food/retail experience to take on challenging new position. Natural people person successful at building connections with staff, customers and fellow managers to enable remarkable gains across board.

  • Leadership
  • Organizational skills
  • Sales techniques
  • Customer service
  • Sales professional
  • Employee training
  • Staff training and development
  • Team-oriented
  • Reliable
  • Outstanding communication skills
10/2016 to Current
Store Manager Batteries Plus, Llc Shrewsbury, PA,
  • Secured store perimeter and enforced procedures to minimize losses and protect store assets.
  • Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Processed shipments and maintained stock shelf organization.
  • Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives.
  • Met budget targets by controlling expenses and eliminating wasteful behaviors.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
  • Updated store pricing, signage and merchandising based on current promotions.
  • Reorganized sales floor, changing product layout to optimize customer flow and improve product visibility.
  • Oversaw inventory management with cycle counts, audits and shrinkage control.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Hired, trained and managed team of 6+ associates, including evaluating performance and enforcing disciplinary actions.
  • Counted cash drawers and made bank deposits.
  • Provided direction and instruction to associates on variety of tasks, including schematic set and proper door to shelf procedure.
  • Arranged inventory in rotation from oldest to newest, moving aging items to customers first to maintain fresh stock.
  • Reduced process lags while managing 10+ employees to ensure optimal productivity.
  • Assumed position of assistant manager before promotion to store manager.
  • Kept accounts current and funds deposited to keep on-site cash low.
  • Shared product knowledge with customers and made personal recommendations, which boosted up selling and cross-selling.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Coached and empowered employees by creating and sharing motivational vision plans.
  • Provided excellent customer service and adhered to all standard practices, maximizing sales and minimizing shrinkage.
  • Worked closely with District Manager and Regional Manager to formulate and build store brand and strategy.
  • Greeted and assisted all customers daily in high-traffic retailer.
  • Corrected operational discrepancies for 5+ stores by developing and executing process improvements.
  • Completed series of training sessions to advance from Assistant Manager to Store Manager.
  • Enforced adherence to policies, standards and security protocols.
  • Created attractive store displays to generate customer interest and boost sales.
  • Created and delivered weekly schedule assignments to staff members in timely manner so all shifts received adequate coverage.
  • Trained all new assistant managers and cashiers on store security, monetary procedures and customer service expectations.
04/2015 to 10/2016
Warehouse Worker Metals Usa Torrington, CT,
  • Methodically picked, packed and labeled merchandise to prepare for shipment.
  • Sustained standing posture for extended periods of time over 12-hour shift.
  • Manually lifted materials weighing up to 40 pounds on regular basis.
  • Effectively communicated with all levels of staff and management.
  • Monitored work areas for cleanliness and obstacles, moving cartons and boxes to keep all aisles free of clutter for ease of movement.
07/2013 to 03/2014
Warehouse Worker Metals Usa Westwego, LA,
  • Examined packages and goods for damage and notified vendors of specific issues requiring replacement.
  • Methodically picked, packed and labeled merchandise to prepare for shipment.
  • Staged products between receiving, storage and shipping areas to accurately transfer items.
  • Tolerated heights up to 10 feet and accessed elevated products from inside of safety cage.
  • Ensured damaged products were identified and removed when received.
  • Affixed accurate labels to customer packages to prevent unnecessary delays.
  • Operated forklifts and other transportation vehicles to move merchandise to and from target destinations.
  • Effectively communicated with all levels of staff and management.
  • Manually lifted materials weighing up to 40 pounds on regular basis.
01/2008 to 02/2013
Hostess/Cook/Server Bob Evans City, STATE,
  • Answered telephone to provide establishment information and take party reservations.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Accommodated guests with special needs, including accommodations for child seats and wheelchairs.
  • Backed up serving staff, food runners and bussers to keep dining room presentable and ready for incoming guests.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Recognized VIP customers immediately and provided special treatment, including preferred tables.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Stayed on top of server availability and table turnover to make accurate decisions about seating locations.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Maintained open communication with kitchen staff regarding cook times to prevent overloading workers and creating dissatisfied customers.
  • Transported all dirty glassware and utensils from dining room to dishwashing area for proper cleaning.
  • Kept tables neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses.
  • Managed closing duties, including restocking items and reconciling cash drawer.
  • Cleaned and inspected food preparation areas for safe and sanitary food-handling practices.
  • Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
Education and Training
Expected in 06/2009
High School Diploma:
Fannett-Metal Senior High School - Willow Hill, PA

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Resume Overview

School Attended

  • Fannett-Metal Senior High School

Job Titles Held:

  • Store Manager
  • Warehouse Worker
  • Warehouse Worker
  • Hostess/Cook/Server


  • High School Diploma

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