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store manager resume example with 9+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - - -
Summary

Experienced Store Manager with that overseas all aspects of the business including Human Resources, Operations, Merchandising and Inventory. Skilled in and passionate about people management, sales/revenue growth, operational excellence and merchandising. Strong focus on motivating and training people to achieve a higher level of success personally and professionally.

Skills
  • Process improvement
  • Oral and written communication, Bilingual
  • Budgeting and forecasting
  • Delivers performance evaluations
  • Detail-oriented
  • Project management
  • Staff training and development
  • Strategic thinker
  • Establishes training and compliance programs
  • Outstanding interpersonal skills
  • Audit preparation and reporting
  • Schedule and payroll management
  • Recruitment/Interviewing
Experience
11/2019 to Current
Store Manager Children's Place East Rutherford, NJ,
  • Developed, communicate, and leverage a strategic vision aligned with company, market, and local plans and tactics to direct the management team and management and hourly associates in facility operations.
  • Oversee ongoing and proactive recruitment, hiring, training, mentoring, succession planning, duty assignment, performance evaluation, recognition, and diversity awareness across multiple levels of the organization.
  • Upheld the company's Open Door Policy in a dynamic, multifaceted environment by meeting with associates and listening to concerns; researching issues; leveraged necessary resources for complex, time-sensitive requests; reviewing company policies and procedures
  • Ensured compliance with company policies and procedures by anticipating and proactively responding to challenging compliance issues; effectively navigate an environment with challenging compliance requirements and high levels of necessary controls; developed and maintained relationships with federal, state, and local officials.
  • Held hourly associates and managers accountable; analyzing and interpreting reports; implemented and monitored asset protection and safety controls; maintained quality assurance standards; oversee safety and operational reviews; developed and implemented action plans to correct deficiencies; and provide direction and guidance on executing company programs and strategic initiatives.
  • Initiate, direct, and participated in community outreach programs in a high visibility.
  • Delivered the financial performance of the facility by ensuring that sales and profit goals are achieved; maintaining a strategic, holistic, and analytical business perspective; anticipate and account for key performance indicators; executing process improvements and productivity tools; leading the management team in controlling expenses to ensure they are indexed to sales.
  • Oversee the creation of budgets; and leading the analysis of economic trends and community needs for budget forecasting.
  • Modeled, enforced, and provided direction and guidance to hourly associates and managers within a highly challenging labor environment (for example, significant recruitment and engagement issues, high turnover) on proper customer service approaches and techniques.
09/2014 to 11/2019
Store Manager Children's Place Easton, PA,
  • Achieved set goals in Sales, Credit and Loyalty Programs, Customer Satisfaction and Survey's
  • Assigned work to team members based on company needs, personal strengths and job knowledge
  • Fostered a positive work environment by consistently treating all employees and customers with respect and consideration
  • Strategically scheduled team members to maintain optimal staffing levels at all times
  • Created various selling and merchandising programs impacting bottom line performance
  • Improved operational standards, personnel moves, and merchandising strategies
  • Recruited, interviewed and hired individuals who would add value to the team while bringing a wealth of experience from other competitors
  • Tracked trends and suggested enhancements that would both challenge and refine the company's product offerings Maintained project quality with a hands-on management style
  • Trained, coached and mentored staff to ensure smooth adoption of new program
  • Developed succession plans and promotion paths for all staff
  • Directed job fairs to bring in local talent for long term and seasonal positions
  • Maintained company compliance with all local, state and federal laws, in addition to establishing organizational standards
  • Monitored and handled all employee claims, including performance-based and harassment incidents
  • Established operational objectives and work plans and delegated assignments to subordinate managers
01/2012 to 02/2015
Supervisor Downer Edi Limited Trafalgar, IN,
  • Provided instruction, coaching and motivation to all employees during the shift
  • Checked job sites for accuracy, quality and to ensure that all specifications for the project were met
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction
  • Supervised and directed all merchandise and shipment processing
  • Maintained established merchandising standards, including window, sales floor and promotional displays
  • Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture
Education and Training
Expected in 2014 to to
Bachelor of Science: Business Administration and Management
California State University - Sacramento, CA,
GPA:

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Resume Overview

School Attended

  • California State University

Job Titles Held:

  • Store Manager
  • Store Manager
  • Supervisor

Degrees

  • Bachelor of Science

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