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Store Manager Resume Example

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STORE MANAGER
Professional Summary

Skillfully control shrinkage, oversee inventory and lead financial operations for Retail companies. Skilled Store manager/ sales associate bringing creative approaches to meeting customer needs and business targets. Dedicated to keeping business operations sustainable and agile in dynamic markets.

Seasoned Softlines team member with 6 years of extensive retail and management experience. Efficient and industrious individual dedicated to driving optimal customer satisfaction. Recognized for reversing downward trends by overhauling systems, processes and training programs.

Determined and responsible store manager with more than 6 years of success boosting efficiency and streamlining procedures for Type groups. Focused on smoothly overseeing financial, personnel and operational facets. Effectively balance targets with resources and optimize long-term success.

Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.

High-performing Job Title familiar with managing range of personalities to effectively build consensus and achieve operational targets. Experienced with stand-alone stores as well as mall environments. Revitalizes operations and adapts to changing market conditions.

Dedicated Front End Supervisor well-versed in satisfying customers with exceptional service and support. Accurate and efficient in handling money, assigning tasks and maintaining customer areas. Prepared to bring Number years of experience to dynamic new position.

Proficient Job Title dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.

Punctual Job Title with over Number years of experience in managing team of Number employees in Type industry. Resourceful leader remains calm under pressure and delegates day-to-day tasks. Outstanding time management and conflict resolution skills.

Work History
Store Manager , 05/2015 to CurrentIcing By Claire's - Carlsbad , CA
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Rotated merchandise and displays to feature new products and promotions.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
  • Created work schedules according to sales volume and number of employees.
  • Completed Timeframe profit and loss performance reports.
  • Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events.
  • Directed construction of product displays on Timeframe basis, following corporate planograms, promotions and seasonal trends.
  • Rotated stock to achieve optimum appeal and minimize shrinkage.
  • Boosted revenue by $Number by developing and deploying strategies to effectively improve operations.
  • Instructed staff on appropriately handling difficult and complicated sales and unhappy customers by implementing Type training and encouraging use of Type and Type skills.
  • Boosted sales by Number% by effectively cultivating customer rapport and delivering superior customer service.
  • Generated repeat business by delivering exceptional customer service and positive engagement.
  • Leveraged social media and brand marketing to achieve or surpass sales quota of $Amount each Timeframe.
  • Managed inventory control, cash control and store opening and closing procedures.
  • Coached Number sales associates in product specifications, sales incentives and selling techniques, increasing customer satisfaction ratings Number%.
  • Bolstered sales volume by Number% in less than Number years by implementing Type program and initiating Type employee training.
  • Increased profits through effective Type training and troubleshooting profitloss areas.
  • Oversaw employee scheduling to guide operations and secure adequate staffing coverage for busy periods.
  • Completed all point of sale opening and closing procedures, including counting contents of cash register.
  • Trained and developed new associates on POS system and key sales tactics, which improved process flows.
  • Managed all aspects of store operations, including organization, maintenance and purchasing functions.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Reviewed and monitored scheduling, purchases and other expenses to maintain $Amount quarterly budget.
  • Partnered with store director to interview, hire, train and develop department managers and team members to build and sustain high in-store performance.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Cooperated with staff and clients to achieve customer service goals and surpass team objectives.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Protected store from loss or theft by setting and enforcing clear security policies.
  • Maintained proper product levels and inventory controls for Type merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Reconciled daily sales transactions to balance and log day-to-day revenue with Software.
  • Reconciled daily sales transactions to balance and log day-to-day revenue with Software.
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
  • Established succession planning by training and mentoring Number associates into leadership positions.
  • Developed new store location from ground up by hiring and training efficient team.
  • Coached sales associates on product knowledge by using Type training tools.
  • Approved regular payroll submissions for Number employees within Software.
  • Executed proof of concept strategic initiatives for future goals, including digital signage and guided selling plans.
  • Planned budgets and authorized payments and merchandise returns.
  • Managed, hired and developed top talent to strengthen workflow and productivity.
  • Implemented new Type process and identified poor work habits to improve effectiveness.
  • Recruited, interviewed and hired staff members who brought talent, enthusiasm and experience to skilled team of Job Titles.
  • Reported to district manager regarding all store and staff issues, financial goals and sales.
  • Determined specific needs and provided most appropriate level of services for patient well-being.
Sales Associate , 04/2015 to 12/2015The Gymboree - Carlsbad, CA
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Maintained records related to sales, returns and inventory availability.
  • Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
  • Applied security and loss prevention training toward recognizing risks and reducing store theft.
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Boosted sales by conferring with customers to evaluate Product or Service requirements and recommend best-fit company offerings.
  • Processed product returns and assisted customers with other selections.
  • Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
  • Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
  • Completed orders through Type system and organized product deliveries to meet customer timetables.
  • Solved customer challenges by offering relevant Type products and services.
  • Maintained customer satisfaction while handling Type product returns quickly and professionally.
  • Educated customers on promotions to enhance sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Softlines Team Member, 08/2014 to 12/2015Target - Ontario , CA
  • Issued receipts and processed refunds, credits, or exchanges.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Assisted customers with signing up for store loyalty programs and provided details about key benefits.
  • Folded and arranged Type merchandise in attractive displays to drive sales.
  • Managed promotional in-store signage and displays and re-stocked merchandise from returns or dressing rooms.
  • Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Discussed Product or Service with customers, outlined restrictions and educated on policies.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Assisted customers with locating and choosing merchandise in any store department.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
  • Educated customers on promotions to enhance sales.
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Assisted customers by answering questions and fulfilling requests.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Used product knowledge, sales abilities and customer relations skills to drive substantial sales increases in Type and Type products.
  • Kept Type and Type areas clean, tidy and professional in appearance to maximize worker efficiency and promote customer engagement.
  • Managed efficient cash register operations, including scanning items, processing payments and issuing receipts.
  • Worked with diligence to regularly meet or exceed special targets, including credit card applications, special donations and specific product promotions.
  • Stocked merchandise each Timeframe, clearly labeling items, arranging according to size or color and preparing attractive displays.
Education
Diploma , 06/2013
El Camino High School - Oceanside, CA
Skills
  • Team Leadership
  • Training and Development
  • Product and Service Sales
  • Order management
  • Team leadership and coaching
  • Staff training and development
  • Excellent customer service skills
  • Accurate money handling
  • Training and mentoring
  • Strategic thinker
  • Opening and closing procedures
  • Hourly shift management
  • Merchandising
  • Staff Management
  • Maximizing Profitability
  • Store Management
  • Goals and Performance
  • Relationship building and management
  • Sales expertise
  • Financial operations management
  • Team Building
  • Customer Relations
  • Bank deposit procedures
  • Store displays
  • POS systems
  • Customer-oriented
  • Operations
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Resume Overview

Companies Worked For:

  • Icing By Claire's
  • The Gymboree
  • Target

School Attended

  • El Camino High School

Job Titles Held:

  • Store Manager
  • Sales Associate
  • Softlines Team Member

Degrees

  • Diploma , 06/2013

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