Microsoft Office 2013 - PowerPoint, Word & Excel
*Proficient with ADP Onboarding tools and UtilPro
*Familiar with SAP and POM software
Experience
Store Manager May 2012 to CurrentZUMIEZ - Springfield, PA
Compensation: Job Descriptions/Evaluations Recruit; Interview; Hire: ADP Onboarding tools; UtilPro Plan, communicate, execute and measure all aspects within the people, product and profit of the location; support company culture by incorporating aspects of fun, teaching and learning, empowerment, fair and transparency, completion, and recognition.
People: recruiter; interviewer; hiring manager; training manager; create schedules and training trackers; set expectations and set accountability through objective, accurate and timely employee development plans and progress reports; drive employee thought process; delegate responsibilities down hierarchy.
Product: Prioritize and assign weekly projects and tasks to impact results; empower management to create plans to support execution and impact results; measure and evaluate project completion and effectiveness; promote positive vendor relations and create strong brand awareness.
Profit: Drive team daily to support cycle goals and mantras through leading by example and consistently working through my managers to take immediate action to impact individual and store results; using a result, cause, action thought process to identify opportunities within results and find effective solutions; communicating weekly on individual and store results.
First Assistant Manager November 2011 to May 2012ZUMIEZ - King of Prussia, PA
Second ranking full-time manager in this particular branch of ZUMIEZ corp.
Teaching sales techniques and handling retail store operations.
The average employee base directed consists of 15-20 Second Assistant Managers and Sale Associates combined.
This particular location has a yearly sales revenue of approx.
1.7 million (A-Volume), located within the one of the largest retail malls in America.
Creating and maintaining an ideal environment for sales gain within this particular location based off of product merchandising, customer demographics and employee relations.
Prioritizing daily tasks in order to efficiently delegate and support execution before deadlines.
Training and evaluating employees on performance within their position, as well as their progression towards the next level.
Effectively running the store in absence of the Store Manager.
Making a clear effort to show aggression in sales and confidence in my team, executives from our Home Office in Washington State had high enthusiasm about the capabilities of our store, attending regularly to understand the techniques implemented to achieve our positive results.
Second Assistant Manager May 2010 to November 2011ZUMIEZ - King of Prussia, PA
Third ranking manager in this particular branch of ZUMIEZ corp.
Teaching sales techniques and handling minor retail store operations.
The average employee base directed consists of 10-15 Sale Associates.
Managing myself and my team to make our daily sales goals, executing and delegating daily tasks, and maintaining an ideal environment for sales within this particular location.
Sales Associate July 2009 to May 2010ZUMIEZ - Springfield, PA
Deliver first class customer service by never missing a customer, utilizing sales techniques to drive the quality of the sale, and customer service techniques to drive the conversion.
Maintain store presentation through basic merchandising techniques, housekeeping and signage set up and maintenance.
Providing coverage within the store and making sure to never miss a customer, keep up with store presentation, and complete daily tasks within an assigned zone.
Cashier November 2007 to August 2009BED, BATH & BEYOND - Springfield, PA
Manage daily customer service issues; completion of nightly paperwork and organization.
Multitasking: servicing specials needs for customers, correctly addressing overflow of returning product and positively interacting with the normal flow of foot traffic.
Education
Bachelor of Business Administration : Human Resource Management and Psychology, May 2016TEMPLE UNIVERSITY - Philadelphia, PAGPA: GPA: 3.00 Dean's List: Fall 2013, Spring 2014Human Resource Management and Psychology GPA: 3.00 Dean's List: Fall 2013, Spring 2014
Management Information Systems Operations Management
Communicating in Organizations Compensation Management
Skills
ADP, basic, conversion, customer service, employee relations, hiring, Home Office, Managing, merchandising, Excel, Microsoft Office, PowerPoint, Word, Management Information Systems, Multitasking, next, Operations Management, Profit, progress, quality, recruiter, retail, sales, SAP, Store Manager, Teaching, employee development, vendor relations
Bachelor of Business Administration : Human Resource Management and Psychology , May 2016 Management Information Systems Operations Management
Communicating in Organizations Compensation Management
Create a job alert for [job role title] at [location].
