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Store Manager Resume Example

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STORE MANAGER
Professional Summary
Dependable Retail Manager with 20+ years of management/customer service experience, dedicated to continuous process improvement in the face of rapidly evolving and changing markets. Enthusiastic team player with a strong work ethic and complex problem solving skills.
Skills
  • Excellent customer service skills
  • Hourly shift management
  • Outstanding communication skills
  • Staff training and development
  • Customer relations
  • POS systems
  • Store displays
  • Merchandising
  • Goal-oriented
  • Detail-oriented
  • Superb time management skills
  • Strong leadership skills
Work History
06/2004 to 11/2015
Store Manager 7-Eleven Inc; – Dallas, Texas
  • Managed staff of 8 sales associates, 2 team leaders and 2 assistant managers.
  • Assigned employees to specific duties to best meet the needs of the store.
  • Scheduled and led monthly store meetings for all employees.
  • Implement and execute monthly promotions.
  • Payroll, Labor forecast and employee scheduling
  • Increased sales by 18% or more quarter after quarter for 3 years straight.
  • Managed controllable earnings while increasing gross profit by 8% or more for 2 years straight.
  • Trained and mentored franchisees and managers on operational management
  • Hired, trained and coached employees
  • Modeled excellent customer service and handled customer complaints resolution for multiple stores in my sub-group
  • Managed multiple stores with 30 employees occasionally
  • Assisted other store managers and franchisees with financials and merchandise reports
  • P&L analysis and inventory management
  • Routine inspection of facilities to ensure company cleanliness and safety standards are met
  • Played a critical role in the acquisition of a competitor and subsequent integration of their processes with ours.
11/2001 to 02/2004
General Manager - Multi Store BP Oil Company – Houston Texas
  • Inspected facility and grounds to make sure they meet company standards.
  • Recruited qualified associates for all the stores
  • Managed a group of 3 stores within a 5 mile radius.
  • Part of the team that rolled out the ultra modern BP Connect stores
  • Customer service and customer complaint resolution
  • Meeting or exceeding budget for sales while staying under budget labor hours
  • P&L analysis and inventory control
  • Cash handling and on-time bank deposit
  • Conducted monthly staff meeting to review sales goals vs performance
  • Training and coaching of associates
  • Payroll, labor forecast and employee scheduling
  • Supervised a team of 40 employees
05/2001 to 11/2001
Asst. Grocery Manager Winn-Dixie – Hialeah, Florida, United States
  • Stocking and rotation using FIFO guidelines.
  • Quality assurance and vendor liaison.
  • Inventory control and management.
  • Meeting departmental goals
  • Assisting with the upkeep of the store
  • Customer service
04/1996 to 10/2000
Operations Manager Next International Limited – London, UK
  • Modeled excellent customer service skills
  • Logistics and Inventory control
  • Shipping and handling of goods
  • Customs liaison and documentation
  • Manufacturer liaison and inspection of products
  • Supervised a team of 12 associates.
  • Established operational objectives and work plans and delegated assignments to associates
  • Promptly responded to inquiries and requests from prospective customers.
  • Investigated and resolved customer inquiries and complaints in an empathetic manner.
Education
Bachelor of Science: Biological Science University of Port Harcourt - Rivers State, Nigeria

Post Graduate Diploma in Management: Business Management Lagos Business School - Lagos, Nigeria
Accomplishments
  • Business Development:
    Played an important role in the acquisition of Exxon Mobil stores. Established and managed partner relationships on a daily basis
  • Staff Development:
    Trained newly acquired Exxon Mobil managers in processes and systems used by 7-Eleven Inc
  • Customer Service: Ensured superior customer service by empowering employees to make it right with the customer, that no customer should leave unhappy.
  • Won multiple company achievements awards for increase in sales over prior years


Certifications
ServSafe Certified Food Safety Manager
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Resume Overview

Companies Worked For:

  • 7-Eleven Inc;
  • BP Oil Company
  • Winn-Dixie
  • Next International Limited

School Attended

  • University of Port Harcourt
  • Lagos Business School

Job Titles Held:

  • Store Manager
  • General Manager - Multi Store
  • Asst. Grocery Manager
  • Operations Manager

Degrees

  • Bachelor of Science : Biological Science
    Post Graduate Diploma in Management : Business Management

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