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Store Manager Resume Example

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STORE MANAGER
Professional Summary

Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.

Organize team workflows to maximize efficiency and foster collaboration with clear focus on meeting business revenue, performance and cost-control objectives. Service-focused and proactive manager.

Work History
Dollar General- Store Manager
Mulberry, AR11/2013 - 09/2018
  • Managed vendor selection and relations to guarantee best pricing and on-time deliveries.
  • Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
  • Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events.
  • Rotated stock to achieve optimum appeal and minimize shrinkage.
  • Completed all point of sale opening and closing procedures, including counting contents of cash register.
  • Managed, hired and developed top talent to strengthen workflow and productivity.
  • Protected store from loss or theft by setting and enforcing clear security policies.
  • Drove branch sales to achieve top ranking among 16000 locations company-wide from 2016-2018 .
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Managed all aspects of store operations, including organization, maintenance and purchasing functions.
  • Managed inventory control, cash control and store opening and closing procedures.
  • Bolstered sales volume by $2,000,000 in less than a year by implementing great customer service and initiating employee/customer engagement.
  • Kept inventories accurate with daily cycle counts and weekly audits to identify and resolve variances.
  • Maintained strong knowledge in handling of perishable products in dairy, meat and produce departments.
  • Trained and supervised all new associates in grocery, produce, sales, and administrative duties.
  • Developed new store location from ground up by hiring and training efficient team.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
Kmac Enterprise- Assistant Manager
Fort Smith, AR04/2005 - 05/2007

Maintained positive customer relationships by responding quickly to customer service inquiries.

  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Monitored employee performance and developed improvement plans.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Supported staff development and goal attainment by focusing on skill development and job satisfaction.
Kmac Enterprise- Assistant Manager
Fort Smith, AR09/2000 - 02/2002
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Monitored employee performance and developed improvement plans.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
  • Kept work areas clean, organized and safe to promote efficiency and team safety.
  • Handled customer service by dealing with complaints, organizing stock and answering customer questions.
Skills
  • Training and Development
  • Goals and Performance
  • Team leadership and coaching
  • Staff training and development
  • Mathematical aptitude
  • Vendor management
  • Microsoft 365
  • Customer Relations
  • Opening and closing procedures
  • Bank deposit procedures
  • Store displays
  • Store Management
  • Relationship building and management
  • Order management
  • Personnel development
  • Strategic thinker
  • Accurate money handling
  • Sales expertise
  • Business laws and regulatory compliance
  • POS systems
  • Excellent customer service skills
  • Reliable
Education
Strayer UniversityWashington, DC07/2020Bachelor of Applied Science: Accounting And Business Management
Arkansas Tech UniversityRussellville, AR05/2010Associate of Applied Science: Business Technology
  • Graduated with 3.89 GPA
  • Graduated magna cum laude
Certifications

Class A Underground Storage Tank Operator

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Resume Overview

Companies Worked For:

  • Dollar General
  • Kmac Enterprise

School Attended

  • Strayer University
  • Arkansas Tech University

Job Titles Held:

  • Store Manager
  • Assistant Manager

Degrees

  • Bachelor of Applied Science : Accounting And Business Management
    Associate of Applied Science : Business Technology

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