Very motivated salesperson with 6 years in store retail experience. Temporarily acted as store manager at sally beauty and am store manager at my current job. I am very outgoing and love meeting and talking with people. I can offer my skills in stocking, inventory counts, cash management, and up selling items.
Skills
Employee supervision and motivation
Store opening and closing procedures
Store operations oversight
Administrative support
Accurate cash handling
Customer service
Employee training
Retail inventory management
Inventory management
Reliable
MS Office proficient
Team-oriented
Staff training and development
Experience
12/2019 to Current
Store ManagerAscena Retail Group – Saint Petersburg, FL,
Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Shared product knowledge with customers and offered personal recommendations to boost upselling and cross-selling goals.
Managed inventory tracking and physical inventory counts to minimize loss.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
Coached and empowered employees by creating and sharing motivational vision plans.
Opened and closed store by processing daily paperwork, balancing register drawers, producing staffing schedules and preparing deposits.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Oversaw inventory management through cycle counts, audits and shrinkage control.
Oversaw POS operations and cash management to reduce errors.
Updated store pricing, signage and merchandising to promote specials, sales and discounts.
Interviewed, hired, supervised and trained [Number] employees and instituted mentoring program to develop skills, leadership and employee excellence.
Reorganized sales floor to optimize customer flow and improve product visibility.
Resolved customer problems by investigating issues, answering questions and building rapport.
Built loyal customer base by delivering excellent service and stocking in-demand products.
Hired, trained, evaluated performance and enforced disciplinary actions for 5 associates.
12/2017 to 10/2019
Foreman New Construction Clean up Mccoy-Rockford – Austin, TX,
Assigned work to employees based on project requirements and individual team member strengths.
Enhanced production methods and improved employee motivation to maximize team productivity.
Coordinated schedules and day-to-day activities of crew to satisfy project needs.
Communicated effectively with customers and workers alike, answering inquiries and questions and responding to complaints.
Completed 9 indoor and outdoor commercial and residential construction projects.
06/2014 to 10/2016
Sales AssociateSally Beauty Supply – City, STATE,
Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
Mentored team members in mastering sales techniques to consistently exceed objectives.
Sold various products by explaining unique features and educating customers on proper application.
Offered product and service consultations and employed upselling techniques.
Coached team members on security risks and loss prevention to aid in mitigating store theft.
Recommended merchandise to customers based on needs and preferences.
Observed customer behaviors to identify security threats and escalate concerns to supervisors.
Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Educated customers on product and service offerings.
Recommended optimal merchandise based on customer needs and desires.
Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
Stayed up to date on store promotions, payment policies and security practices.
Helped customers sign up for loyalty programs and submitted completed paperwork.
Education and Training
Expected in 05/2013
High School Diploma: Lakota West High School - West Chester , Ohio GPA:
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