Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -

Very motivated salesperson with 6 years in store retail experience. Temporarily acted as store manager at sally beauty and am store manager at my current job. I am very outgoing and love meeting and talking with people. I can offer my skills in stocking, inventory counts, cash management, and up selling items.

  • Employee supervision and motivation
  • Store opening and closing procedures
  • Store operations oversight
  • Administrative support
  • Accurate cash handling
  • Customer service
  • Employee training
  • Retail inventory management
  • Inventory management
  • Reliable
  • MS Office proficient
  • Team-oriented
  • Staff training and development
12/2019 to Current
Store Manager Ascena Retail Group Saint Petersburg, FL,
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Shared product knowledge with customers and offered personal recommendations to boost upselling and cross-selling goals.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
  • Coached and empowered employees by creating and sharing motivational vision plans.
  • Opened and closed store by processing daily paperwork, balancing register drawers, producing staffing schedules and preparing deposits.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Oversaw POS operations and cash management to reduce errors.
  • Updated store pricing, signage and merchandising to promote specials, sales and discounts.
  • Interviewed, hired, supervised and trained [Number] employees and instituted mentoring program to develop skills, leadership and employee excellence.
  • Reorganized sales floor to optimize customer flow and improve product visibility.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Built loyal customer base by delivering excellent service and stocking in-demand products.
  • Hired, trained, evaluated performance and enforced disciplinary actions for 5 associates.
12/2017 to 10/2019
Foreman New Construction Clean up Mccoy-Rockford Austin, TX,
  • Assigned work to employees based on project requirements and individual team member strengths.
  • Enhanced production methods and improved employee motivation to maximize team productivity.
  • Coordinated schedules and day-to-day activities of crew to satisfy project needs.
  • Communicated effectively with customers and workers alike, answering inquiries and questions and responding to complaints.
  • Completed 9 indoor and outdoor commercial and residential construction projects.
06/2014 to 10/2016
Sales Associate Sally Beauty Supply City, STATE,
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Mentored team members in mastering sales techniques to consistently exceed objectives.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Offered product and service consultations and employed upselling techniques.
  • Coached team members on security risks and loss prevention to aid in mitigating store theft.
  • Recommended merchandise to customers based on needs and preferences.
  • Observed customer behaviors to identify security threats and escalate concerns to supervisors.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Educated customers on product and service offerings.
  • Recommended optimal merchandise based on customer needs and desires.
  • Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
  • Stayed up to date on store promotions, payment policies and security practices.
  • Helped customers sign up for loyalty programs and submitted completed paperwork.
Education and Training
Expected in 05/2013
High School Diploma:
Lakota West High School - West Chester , Ohio

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  • Foreman New Construction Clean up
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  • High School Diploma

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