Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Professional Summary
Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales. Determined and responsible Managemebnt with more than 11 years of success boosting efficiency and streamlining procedures for Retail groups. Focused on smoothly overseeing financial, personnel and operational facets. Effectively balance targets with resources and optimize long-term success. Responsible, on time individual, who is eager to continue his momentum and make neccesary adjustments to succed on his next adventure.
Skills
Team leadership and coaching
Maximizing profitability
Relationship building and management
Order management
Merchandising expertise
Excellent customer service skills
Store displays
Merchandising
Operations
Hourly shift management
Customer-oriented
POS systems
Staff Management
Bank deposit procedures
Staff training and development
Training and mentoring
Goals and performance
Opening and closing procedures
Order processing
Accurate money handling
Database Management
Work History
Store Manager, 01/2020 - 04/2020 Barnes & Noble, Inc. – Overland Park, KS,
Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
Created work schedules according to sales volume and number of employees.
Rotated merchandise and displays to feature new products and promotions.
Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency.
Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
Oversaw, trained and encourageds, promoting culture of efficiency and performance.
Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events.
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Oversaw employee scheduling to guide operations and secure adequate staffing coverage for busy periods.
Hired, trained and evaluated personnel in sales and marketing.
Generated repeat business by delivering exceptional customer service and positive engagement.
Trained and developed new associates on POS system and key sales tactics, which improved process flows.
Developed new store location from ground up by hiring and training efficient team.
Reported to district manager regarding all store and staff issues, financial goals and sales.
Supervised guests at front counter, answering questions regarding products.
Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
Planned budgets and authorized payments and merchandise returns.
Managed all aspects of store operations, including organization, maintenance and purchasing functions.
Partnered with store director to interview, hire, train and develop department managers and team members to build and sustain high in-store performance.
Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
Completed all point of sale opening and closing procedures, including counting contents of cash register.
Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Rotated stock to achieve optimum appeal and minimize shrinkage.
Trained new hires for diverse jobs and kept employees up-to-date through frequent meetings.
Protected store from loss or theft by setting and enforcing clear security policies.
Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
Loaded, unloaded and moved material to and from storage and production areas.
Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
Alternated goods in inventory by observing first-in/first-out approach to keep shelves organized and properly stocked.
Transferred inventory to and from target destinations using forklifts and other transportation vehicles.
Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
Performed general housekeeping and cleaning tasks, including, sweeping, pulling weeds, painting and power washing.
Transferred products of all sizes using overhead cranes, forklifts and other equipment, consistently meeting challenging performance goals.
Consistently lifted materials weighing as much as up to 50 pounds.
Effectively operated pallet jacks, electric jacks, ands forklifts equipment to receive and transport items from various warehouse locations.
Kept warehouse stations and equipment in good working order in line with OSHA requirements.
Kept warehouse clean and organized to maximize team efficiency and productivity.
Used forklifts and pallet jacks to relocate products.
Store Manager, 03/2014 - 04/2019 Barnes & Noble, Inc. – Phoenix, AZ,
Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
Managed vendor selection and relations to guarantee best pricing and on-time deliveries.
Created work schedules according to sales volume and number of employees.
Rotated merchandise and displays to feature new products and promotions.
Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events.
Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
Hired, trained and evaluated personnel in sales and marketing.
Generated repeat business by delivering exceptional customer service and positive engagement.
Trained and developed new associates on POS system and key sales tactics, which improved process flows.
Developed new store location from ground up by hiring and training efficient team.
Reported to district manager regarding all store and staff issues, financial goals and sales.
Supervised guests at front counter, answering questions regarding products.
Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
Managed all aspects of store operations, including organization, maintenance and purchasing functions.
Partnered with store director to interview, hire, train and develop department managers and team members to build and sustain high in-store performance.
Completed all point of sale opening and closing procedures, including counting contents of cash register.
Managed, hired and developed top talent to strengthen workflow and productivity.
Trained new hires for diverse jobs and kept employees up-to-date through frequent meetings.
Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
Protected store from loss or theft by setting and enforcing clear security policies.
Managed a 2 million location, and up the annual number to 4 million year 2016. with a double increase on sales plan.
Managed 4 - 6 different locations from 2016 - 2019, helped the District Manager and became Area District Manager.
Store Managemenent , 11/2006 - 03/2014 Sears – City, STATE,
Maintained excellent attendance record, consistently arriving to work on time.
Increased customer satisfaction by resolving Any issues.
Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
Created work schedules according to sales volume and number of employees.
Rotated merchandise and displays to feature new products and promotions.
Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events.
Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
Oversaw employee scheduling to guide operations and secure adequate staffing coverage for busy periods.
Hired, trained and evaluated personnel in sales and marketing.
Trained and developed new associates on POS system and key sales tactics, which improved process flows.
Managed all aspects of store operations, including organization, maintenance and purchasing functions.
Partnered with store director to interview, hire, train and develop department managers and team members to build and sustain high in-store performance.
Trained new hires for diverse jobs and kept employees up-to-date through frequent meetings.
Education
High School Diploma: , Expected in 06/2007 - Ulysses S. Grant Senior High School - Van Nuys, CA GPA:
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