Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -

Dependable and reliable professional offering experience in managing inventory, teams and projects. Prepared to leverage multiple years of work experience to take on challenging new positions. Natural people person successful at building connections with staff, customers and fellow managers to enable remarkable gains across board.

  • Process improvements
  • Employee supervision and motivation
  • Store opening and closing procedures
  • Store operations oversight
  • Customer service
  • Staff training and development
  • Reliable
  • Shift checklists
  • Inventory control
  • Outstanding communication skills
  • Retail inventory management
  • Accurate cash handling
  • Team-oriented
  • Sales professional
11/2019 to 05/2020
Store Manager Brakes Plus Fort Collins, CO,
  • Hired, trained and managed team of 8 associates, including evaluating performance and enforcing disciplinary actions.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Secured store perimeter and enforced procedures to minimize losses and protect store assets.
  • Processed shipments and maintained stock shelf organization.
  • Minimized financial discrepancies by accurately controlling monthly operations budget.
  • Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives.
  • Updated store pricing, signage and merchandising based on current promotions.
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
  • Reorganized sales floor, changing product layout to optimize customer flow and improve product visibility.
  • Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
  • Oversaw inventory management with cycle counts, audits and shrinkage control.
  • Contributed to merchandising ideas at team sales meetings.
  • Supported management in exceeding customer service and quality standards.
  • Analyzed marketing information and translated into strategic plans for establishment.
  • Collaborated with other companies to recruit and develop personnel and cultivate top performance.
  • Managed store appearance, including merchandising and displays, signage, decorations and cleaning.
  • Maintained daily record of all transactions.
  • Provided excellent customer service and adhered to all standard practices, maximizing sales and minimizing shrinkage.
  • Greeted and assisted all customers daily in high-traffic retailer.
  • Counted cash drawers and made bank deposits.
  • Built loyal customer base by delivering excellent service and stocking in-demand products.
  • Addressed customer inquiries and resolved complaints.
  • Created and delivered weekly schedule assignments to staff members in timely manner so all shifts received adequate coverage.
  • Managed sales, reconciled cash and made bank deposits while performing store opening and closing duties.
  • Completed series of training sessions to advance from Assistant Manager to Store Manager.
  • Coached and empowered employees by creating and sharing motivational vision plans.
  • Delivered excellent customer service by greeting and assisting each customer.
  • Oversaw inventory tracking, management and physical inventory counts.
  • Received packages and deliveries and restocked inventory upon shipment arrival, checking merchandise into Shopify system.
  • Kept accounts current and funds deposited to keep on-site cash low.
  • Shared product knowledge with customers and made personal recommendations, which boosted upselling and cross-selling.
  • Prioritized sanitation, safety and health standards in work areas.
  • Arranged inventory in rotation from oldest to newest, moving aging items to customers first to maintain fresh stock.
  • Maintained adequate temperature and humidity in stockrooms.
  • Oversaw annual store budget, working closely with the owner and financial departments on reporting and payroll.
03/2016 to 01/2017
Hostess Mhc Equity Lifestyle Properties Pulaski, NY,
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Helped to plan and execute parties for more than 20 guests, including coordinating menus and preparing tables.
  • Checked dining and serving areas every time a customer left to verify proper cleanliness and readiness for guests.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Stayed on top of server availability and table turnover to make accurate decisions about seating locations.
  • Maintained open communication with kitchen staff regarding cook times to prevent overloading workers and creating dissatisfied customers.
  • Answered phones politely and promptly, accurately recording and confirming reservations.
  • Monitored dining area to assess server capacity and accurately estimate wait times.
  • Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Walked through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs.
  • Made special accommodations for customers by collaborating with front of house staff to move tables and adjust seating.
  • Set up and decorated menu marketing boards with current specials information and drink features.
  • Supported management by helping resolving customer service and food-related issues to maintain guest satisfaction.
  • Accommodated guests with special needs, including accommodations for child seats and wheelchairs.
  • Scheduled reservations, notified servers and managers of large groups in advance and prepared seating ahead of guests arrival.
  • Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Cleaned and restocked front counter areas, got change for register and checked server supplies.
  • Answered questions about food and order statuses for waiting customers.
  • Notified servers after seating parties in section for prompt service.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
  • Answered front of house phone to inform customers of wait times, take reservations and record to-go orders.
06/2015 to 01/2016
Barista Coxhealth Forsyth, MO,
  • Protected customers by regularly cleaning and sanitizing work areas and equipment.
  • Merchandised display cases and diligently promoted prepared foods to drive business revenue.
  • Restocked counter and customer areas to maintain adequate items levels for expected needs.
  • Listened to customer desires and needs to recommend optimal products.
  • Prepared more than 50 drinks per shift with high accuracy and consistently strong customer satisfaction.
  • Memorized official and off-menu preparations to serve all customer beverage desires.
  • Maintained calm demeanor during high-volume periods and special events.
  • Enthusiastically engaged customers during busy periods to keep mood light and fun.
  • Greeted guests with pleasant smile and superior customer service.
  • Performed minor maintenance and repairs on all equipment and handled troubleshooting tasks to keep coffee machines operational.
  • Monitored cafe for seating availability, safety and well being of guests.
  • Organized service and seating areas.
  • Provided customers with product details such as coffee blends and preparation descriptions.
  • Resolved customer disputes with tact and professionalism.
  • Checked temperatures of freezers, refrigerators and heating equipment to ensure proper functioning.
  • Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas.
  • Cleaned equipment, disposed of waste, closed registers and carried out other closing duties.
  • Protected store assets and facilities by ensuring compliance with company policies and procedures.
  • Educated customers on beverage menu items and provided samples of daily brews.
  • Received and accurately processed customer payments.
  • Managed inventory by establishing and adjusting ordering parameters, accurate forecasting and monitoring waste.
Education and Training
Expected in 05/2016
High School Diploma:
Miami Palmetto Senior High School - Miami, FL
Expected in
Miami Dade College - Miami, FL

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School Attended

  • Miami Palmetto Senior High School
  • Miami Dade College

Job Titles Held:

  • Store Manager
  • Hostess
  • Barista


  • High School Diploma
  • Some College (No Degree)

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