Dependable and reliable professional offering experience in managing inventory, teams and projects. Prepared to leverage multiple years of work experience to take on challenging new positions. Natural people person successful at building connections with staff, customers and fellow managers to enable remarkable gains across board.
Skills
Process improvements
Employee supervision and motivation
Store opening and closing procedures
Store operations oversight
Customer service
Staff training and development
Reliable
Shift checklists
Inventory control
Outstanding communication skills
Retail inventory management
Accurate cash handling
Team-oriented
Sales professional
Experience
11/2019 to 05/2020
Store ManagerBrakes Plus – Fort Collins, CO,
Hired, trained and managed team of 8 associates, including evaluating performance and enforcing disciplinary actions.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Secured store perimeter and enforced procedures to minimize losses and protect store assets.
Processed shipments and maintained stock shelf organization.
Minimized financial discrepancies by accurately controlling monthly operations budget.
Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives.
Updated store pricing, signage and merchandising based on current promotions.
Delegated work to employees based on shift requirements, individual strengths and unique training.
Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
Reorganized sales floor, changing product layout to optimize customer flow and improve product visibility.
Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
Oversaw inventory management with cycle counts, audits and shrinkage control.
Contributed to merchandising ideas at team sales meetings.
Supported management in exceeding customer service and quality standards.
Analyzed marketing information and translated into strategic plans for establishment.
Collaborated with other companies to recruit and develop personnel and cultivate top performance.
Managed store appearance, including merchandising and displays, signage, decorations and cleaning.
Maintained daily record of all transactions.
Provided excellent customer service and adhered to all standard practices, maximizing sales and minimizing shrinkage.
Greeted and assisted all customers daily in high-traffic retailer.
Counted cash drawers and made bank deposits.
Built loyal customer base by delivering excellent service and stocking in-demand products.
Addressed customer inquiries and resolved complaints.
Created and delivered weekly schedule assignments to staff members in timely manner so all shifts received adequate coverage.
Managed sales, reconciled cash and made bank deposits while performing store opening and closing duties.
Completed series of training sessions to advance from Assistant Manager to Store Manager.
Coached and empowered employees by creating and sharing motivational vision plans.
Delivered excellent customer service by greeting and assisting each customer.
Oversaw inventory tracking, management and physical inventory counts.
Received packages and deliveries and restocked inventory upon shipment arrival, checking merchandise into Shopify system.
Kept accounts current and funds deposited to keep on-site cash low.
Shared product knowledge with customers and made personal recommendations, which boosted upselling and cross-selling.
Prioritized sanitation, safety and health standards in work areas.
Arranged inventory in rotation from oldest to newest, moving aging items to customers first to maintain fresh stock.
Maintained adequate temperature and humidity in stockrooms.
Oversaw annual store budget, working closely with the owner and financial departments on reporting and payroll.
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