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JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Motivated Store Manager practiced in customer relations, sales and inventory control. Demonstrated skill at improving store operations, increasing top line sales and reducing costs. Successful at sales growth, customer growth, budgets and goals.

Focused Store Manager versed in all aspects of running retail establishment, including opening and closing procedures, banking, merchandising and recruiting. Keeps operations efficient, productive and on-track to consistently meet and exceed expectations. Sales expert with unparalleled communication and relationship-building talents.

Skills
  • Store opening and closing procedures
  • Store operations oversight
  • Employee supervision and motivation
  • Risk management
  • Retail inventory management
  • Outstanding communication skills
  • Staff training and development
  • Operational budgeting
  • Reliable
  • Sales professional
  • Accurate cash handling
  • Shift checklists
  • Team-oriented
  • Employee training
  • Performance improvements
  • Schedule management
  • Supervision and training
  • Recruiting and hiring
  • Customer retention
  • Employee development
  • Purchasing and planning
  • Profit and loss accountability
Experience
12/2020 to Current Store Manager Brakes Plus | Peoria, AZ,
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Improved store status by implementing process improvements and identifying performance gaps for corrective action.
03/2019 to 10/2020 Heavy Equipment Operator Rogers Group Inc | Tanner, AL,
  • Performed pre-shift and post-shift equipment inspections and completed all reports accurately to support company policy.
  • Operated excavators and other construction equipment to properly grade land.
  • Operated front end loader to move dirt and different base materials.
  • Employed heavy equipment operation best practices resulting in minimal complaints or incidents.
  • Promoted company's strict safety protocols for operation of machinery to reduce accidents and injuries.
  • Kept equipment fueled and ready for immediate use to support scheduling demands.
  • Transported materials around construction sites to work locations.
  • Learned about new equipment and related attachments while maintaining knowledge of items used daily to meet job requirements.
  • Followed signals from ground crew and other operators to safely move materials and prevent dangerous interactions or missed cues.
  • Improved project completion time by multitasking on heavy equipment.
  • Performed grading and shaping land for building and finishing purposes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Located and marked underground pipes and wires to determine accurate digging locations.
09/2017 to 03/2019 Express Lube Foreman Bob Frensley | City, STATE,
  • Held weekly meetings with employees that were structured to aid in enhancement of each employee's customer service skills and professional development.
  • Attended and participated in industry events.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Kept shop area neat and clean by removing debris and safely disposing of used oil.
  • Changed oil, transmission fluid and filters in vehicles.
  • Drained motor oil, changed oil filters and greased chassis fittings.
  • Rotated tires and checked brakes on vehicles.
  • Performed automotive preventive maintenance, including changing oil, checking and refilling vehicle fluids and inspecting tires.
  • Replaced cabin, fuel, air and oil filters and tested vehicle horn and lights.
  • Checked all fluids and maintenance-related parts and topped off or replaced as needed.
  • Checked tire pressure and performed tire repairs, installations and maintenance tasks.
  • Adjusted tire pressure on vehicles and warned customers of leaks and tire damage.
  • Maintained tools, test equipment and materials, keeping all work areas organized.
  • Performed complete vehicle maintenance inspections, including tires, brakes and all fluid levels.
  • Answered questions regarding vehicle maintenance and recommended necessary repair work to keep vehicles operating properly.
  • Inspected fluid level for steering gear, power steering reservoir, transmission, rear axle housings and shackles.
  • Communicated with customers regarding status of service work and estimated timeframe for completion.
  • Installed batteries, shock absorbers and exhaust systems.
  • Reviewed completed work and road-tested vehicles.
  • Participated in factory-sponsored training classes to remain up-to-date with industry trends.
  • Ordered parts to maintain inventory levels, effectively decreasing wait times on repairs.
Education and Training
Expected in 05/2014 High School Diploma | Station Camp High School, Gallatin, TN GPA:

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Resume Overview

School Attended

  • Station Camp High School

Job Titles Held:

  • Store Manager
  • Heavy Equipment Operator
  • Express Lube Foreman

Degrees

  • High School Diploma

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