Dependable customer service professional offering experience in managing inventory, teams and projects. Prepared to leverage 14 years of sales experience to take on challenging new position at desired company. Natural people person successful at building connections with staff, customers and fellow managers to enable remarkable gains across board.
- Outstanding communication skills
- Inventory management
- Team-oriented
- Staff training and development
- Accurate cash handling
- Reliable
- Store operations oversight
- Data analysis and reporting
- ServSafe
- SmartTan Certified
- ABC Certified
- Barista Certified
Lillington, NC, 11/2019 - Current
- Boosted sales by 150% by effectively cultivating customer rapport and delivering superior customer service.
- Shared product knowledge with customers and made personal recommendations, which boosted upselling and cross-selling.
- Hired, trained and managed team of numerous associates, including evaluating performance and enforcing disciplinary actions.
- Managed sales, reconciled cash and made bank deposits while performing store opening and closing duties.
- Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives.
- Oversaw inventory tracking, arrangement, and focused on turn over of product to customers.
Greenwich, CT, 11/2018 - 11/2019
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Daily cash- handling and till pulls.
- Food handlers certification as well as ABC certified to serve beer and wine.
- Assisted in bakery item preparation and case organization.
- Kept customer areas clean, sanitized, and would restock necessary items needed by customers daily.
- Memorized daily menu, served food and beverage items, and enthusiastically engaged with customers to provide excellent customer service.
City, STATE, 04/2013 - 05/2016
- Acted as lead bagger on shift supervising students on a day to day volunteer basis.
- Worked closely with the military community and built solid relationships with families.
- Collected shopping cards from parking lots and surrounding areas in order to keep them tidy and minimize damage in negative temperatures.
- Replenished and restocked supplies to ensure constant available inventory for all employees.
- Handled project delegations, evaluations, interviews and hiring as a volunteer shift lead.
- Assisted customers ro vehicles to unload purchases.
City, STATE, 03/2010 - 04/2013
- Assessed and optimized target operations for current and expected demands.
- Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
- Collaborated with team to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Automated office operations, managed client correspondence and tracked records.
- Recruited, trained, and supervised new team members to provide exceptional service, driving retention and satisfaction.
- Built personal accounts to manage and work closely with local business owners.
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Resume Overview
School Attended
- El Molino High School
Job Titles Held:
- Store Manager
- Bakery & Tavern Customer Service
- Grocery Bagger
- Sales Associate
Degrees
- High School Diploma
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