Focused Store Manager versed in all aspects of running retail establishment, including opening and closing procedures, banking, merchandising and recruiting. Keeps operations efficient, productive and on-track to consistently meet and exceed expectations. Sales expert with unparalleled communication and relationship-building talents.
Skills
Store opening and closing procedures
Store operations oversight
Employee supervision and motivation
Employee training
Staff training and development
Reliable
Outstanding communication skills
Shift checklists
Accurate cash handling
Supervision and training
Schedule management
Experience
Store Manager, 10/2014 - 07/2021 Carlie C's Iga – Dunn, NC,
Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
Managed inventory tracking and physical inventory counts to minimize loss.
Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
Oversaw inventory management through cycle counts, audits and shrinkage control.
Resolved customer problems by investigating issues, answering questions and building rapport.
Strengthened work flow productivity by hiring, managing and developing top talent.
Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Kitchen Worker, 09/2013 - 02/2015 Thunder Valley Casino Resort – Lincoln, CA,
Cleaned utensils, dishes and glasses for customer use.
Observed food handling and sanitation procedures to safeguard against foodborne illnesses.
Stored perishable food items in freezer or refrigerator to protect from spoilage.
Followed recipes and customer requests to prepare high-quality, delicious meals.
Checked and recorded refrigerator and freezer temperatures daily to verify proper working conditions.
Maintained order and cleanliness of work areas to conform with health codes.
Gathered ingredients and cleaned and cut food items to prep recipes.
Plated meals in appealing arrangement and placed in designated areas to deliver to patrons.
Adjusted cooking methods and ingredients to accommodate dietary restrictions and allergies.
Maintained clean and well-organized kitchen areas to promote efficiency.
Kept dishware, glasses and utensils ready for all customer needs by quickly scraping, washing and restacking items.
Loaded and unloaded dishwashers, washing by hand large pots or items used on continuous basis.
Developed great team spirit with other personnel by pitching in and helping with task completion.
Sanitized counters and wiped down surfaces following food preparation to prevent cross-contamination from raw meats.
Prepared food orders, focusing on dietary restriction requests.
Utilized POS system to complete customer sales and take payment.
Removed built-up waste and potential contaminants from waste receptacles, machinery and cooking equipment.
Backed up kitchen team members during heavy work periods to maximize team coverage.
Server, 05/2007 - 07/2013 Your Life Senior Living – Wildwood, FL,
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Operated POS terminals to input orders, split bills and calculate totals.
Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Promoted desserts, appetizers and specialty drinks to optimize sales.
Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Prepared salads, appetizers and garnishes to assist kitchen staff.
Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables.
Provided exceptional service to high volume of daily customers.
Cleared table and bussed dishes to allow for quick setups.
Maintained accuracy while handling payments, giving change and printing receipts to customers.
Stocked server areas with supplies before, during and after shifts.
Set up dining room to meet hospitality and service standards.
Resolved customer concerns with friendly and knowledgeable service.
Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Developed strong and lasting resident relationships.
Greeted newly seated guests promptly, filled water glasses and brought bread to table.
Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
Implemented sanitary food handling, holding and service protocols.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
Completed opening and closing checklists to facilitate smooth restaurant operations.
Documented food orders and ran items to guest tables in dining room.
Set up tables and counters to prepare dining and serving areas.
Reset tables between guests, including refilling condiments and wiping down all surfaces.
Completed final preparations of dishes and quickly delivered items to customers.
Relayed orders and special requests to cooks.
Calculated charges, issued table checks and collected payments from customers.
Handled special customer requests such as separate checks and menu substitutions.
Minimized customer wait times by taking and filling large volume of orders each day.
Provided timely checks on guest needs and brought requests.
Calculated accurate bill amounts and processed cash and credit card payments.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
Welcomed incoming patrons and seated at optimal locations based on individual preferences and server balancing requirements.
Education and Training
High School Diploma: , Expected in 06/1999 - Palmyra-Macedon Senior High School - Palmyra, NY GPA:
Cosmetology: , Expected in 06/1999 - Vopro - Williamson, NY GPA:
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