Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

16 years retail management experience and people management. Managed teams of up to 50 associates at one time responsible for 400 associates. Operations management including overseeing compliance issues and supervising other salaried managers. Human resources management; including claims management, unemployment cases, and recruiting. Experience in all levels of Human Resources from the begining of the hiring process to the termination interview. Internal Investigating training. Employee relations. Employee training and development. Staffing requirements.

  • Ability to work independently and with in a team.
  • Interviewing expertise.
  • Ability to match individuals with the right position.
  • Employ relations.
  • Staffing and recruiting.
  • Teaching and training.
  • Manager coaching and training
  • HRIS application proficient.
  • Performance management.
  • Workforce budgeting.
  • Associate development.
  • Fast learner.
  • Policy and procedure management

Increased customer service score from 60% to 90% satisfaction within 3 months.

Decreased associate turnover from 110% to 50%.

6 months top sales for Movida.

Photo/ Connection center of the year.

Store Manager, 06/2013 - 02/2014
Carrier Enterprise Wesley Chapel, FL,
  • Recruit, select and retain qualified employees according to federal and state labor laws and company policies; ensure store is properly staffed.
  • Provide proper training for employees; conduct performance evaluations; identify gaps for appropriate solutions and/or counseling, up to and including termination.
  • Make recommendations regarding employee pay rate and advancement.
  • Communicate performance, conduct and safety expectations regularly; coordinate meetings and events to encourage safety, security and policies.
  • Evaluate operating statements to identify business trends (including sales, profitability, and turn), expense control opportunities, potential shrink, and errors.
  • Order to ensure the meeting or exceeding of in-stock targets; review ordering plan, seasonal direction and inventory management issues on a weekly basis; follow up on Basic Stock Replenishment (BSR)/cycle counts.
  • Facilitate the efficient staging, stocking and storage of merchandise by following defined company work processes.
  • Ensure that all merchandise is presented according to established practices; utilize merchandise fixtures properly including presentation, product pricing and signage.
  • Maintain accurate inventory levels by controlling damages, markdowns, scanning, paperwork, and facility controls.
  • Ensure the financial integrity of the store through strict cashier accountability, key control, and adherence to stated company security practices and cash control procedures.
  • Provide superior customer service leadership.
  • Maintain a clean, well-organized store; facilitate a safe and secure working and shopping environment.
  • Follow company policies and procedures as outlined in the Standard Operating Procedures manual and Employee Handbook.
Assistant Manager, 04/1997 - 06/2013
Cinemark Philadelphia, PA,
  • Responsible for recruiting, training, and retention of associates.
  • Associate relations, including planning functions for up to 400 people, internal investigations, resolution of associate issues.
  • Providing evaluations and assessments of associates performance.
  • Staffing plans and recruiting for multiple departments in a business setting needing a minimum of 350 associates.
  • Leave of absences administration and tracking, follow up on return dates.
  • Benefits Champion.
  • Attendance tracking and policy enforcement and resolution.
  • Unemployment hearing and worker's compensation experience.
  • Scheduling to customer needs.
  • Responsible for training all new assistant managers.
  • Orientation of new associates, safety tours, store manager tour, and benefits presentation.
  • Providing excellent customer service and setting standards within store that will continue to promote an atmosphere of excellent customer service.
  • Inventory control, shrink management, vendor management, and receiving.
Bachelor: Human Resources Management/Personnel Administration, General, Expected in 9 2011
University of Phoenix - ,
GPA: GPA: 3.03
Human Resources Management/Personnel Administration, General GPA: 3.03
Associate: Business Administration Management and Operations, Expected in 9 2009
University of Phoenix - ,
GPA: GPA: 3.05
Business Administration Management and Operations GPA: 3.05
  • Leadership 101
  • Diversity Training
  • Silver Recovery Certification
  • ServSafe Certification
  • Food Safety
  • Photo Center Management Training
  • Customer Must Win
  • Dollar General Store Manager Training
Speaking of Women's Health, hostess. Native American Diversity Event, hostess Breast Cancer Awareness Health, hostess

Accounting, Administrative, Benefits, Cash Management, cashier, Coaching, Conflict Management, Conflict Resolution, counseling, Customer Satisfaction, excellent customer service, Event Planning, Fashion, Filing, financial, Hiring, inventory management, inventory, Inventory Control, Leadership, Team Leadership, Management Training, Microsoft Office, Office, PowerPoint, Operations

Management, Payroll, People Skills, Personnel, policies, receiving, recruiting, Safety, sales, Scheduling, Staffing, Time Management, Employee Training, vendor management, well-organized

Additional Information
  • Community Events
  • Speaking of Women's Health, hostess.
  • Native American Diversity Event, hostess
  • Breast Cancer Awareness Health, hostess

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