16 years retail management experience and people management. Managed teams of up to 50 associates at one time responsible for 400 associates. Operations management including overseeing compliance issues and supervising other salaried managers. Human resources management; including claims management, unemployment cases, and recruiting. Experience in all levels of Human Resources from the begining of the hiring process to the termination interview. Internal Investigating training. Employee relations. Employee training and development. Staffing requirements.
Increased customer service score from 60% to 90% satisfaction within 3 months.
Decreased associate turnover from 110% to 50%.
6 months top sales for Movida.
Photo/ Connection center of the year.
Accounting, Administrative, Benefits, Cash Management, cashier, Coaching, Conflict Management, Conflict Resolution, counseling, Customer Satisfaction, excellent customer service, Event Planning, Fashion, Filing, financial, Hiring, inventory management, inventory, Inventory Control, Leadership, Team Leadership,Management Training, Microsoft Office, Office, PowerPoint, Operations
Management, Payroll, People Skills, Personnel, policies, receiving, recruiting, Safety, sales, Scheduling, Staffing, Time Management, Employee Training, vendor management, well-organized
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