Focused retail store management professional versed in all aspects of running store, including opening and closing procedures, banking, merchandising and recruiting. Able to keep operations efficient, productive and on-track to consistently meet and exceed expectations. Sales expert with unparalleled communication and relationship-building abilities.
Well-versed in shrinkage control, inventory management and financial leadership of businesses. Talented with innovative approaches to serving customers and achieving business goals. Focused on maintaining business sustainability in face of evolving market conditions and customer preferences.
Skills
Process improvements
Store opening and closing procedures
Employee supervision and motivation
Store operations oversight
Operational budgeting
Employee training
Risk management
Leadership reports
Scheduling master
Inventory management
Accurate cash handling
Customer service
Team-oriented
Reliable
Outstanding communication skills
MS Office proficient
Retail inventory management
Sales professional
Staff training and development
Shift checklists
Project management
Experience
Store Manager, 11/2018 to Current Carlie C's Iga – Louisburg, KS,
Updated store pricing, signage and merchandising based on current promotions.
Processed shipments and maintained stock shelf organization.
Increased profits by restructuring store layouts, enabling more efficient inventory management, financial planning and sales performance metric analysis.
Reorganized sales floor, changing product layout to optimize customer flow and improve product visibility.
Delegated work to employees based on shift requirements, individual strengths and unique training.
Hired, trained and managed team of associates, including evaluating performance and enforcing disciplinary actions.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives.
Assessed, optimized and elevated operations to target current and expected demands.
Oversaw inventory management with cycle counts, audits and shrinkage control.
Secured store perimeter and enforced procedures to minimize losses and protect store assets.
Met budget targets by controlling expenses and eliminating wasteful behaviors.
Minimized financial discrepancies by accurately controlling monthly operations budget.
Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
Kept accounts current and funds deposited to keep on-site cash low.
Counted cash drawers and made bank deposits.
Fostered healthy team environments to promote collaboration and boost productivity.
Arranged inventory in rotation from oldest to newest, moving aging items to customers first to maintain fresh stock.
Conducted staff evaluations and determined staff promotions, realignments and reductions in force as necessary.
Wrote order supply requests to replenish merchandise and submitted to for sign-off.
Improved efficiency through supervising daily staff assignments and tasks, including and .
Enforced adherence to policies, standards and security protocols.
Shared product knowledge with customers and made personal recommendations, which boosted upselling and cross-selling.
Oversaw company merger to drive seamless transition and integration of operations.
Conducted performance reviews to organize training and development for staff.
Managed store appearance, including merchandising and displays, signage, decorations and cleaning.
Completed series of training sessions to advance from Assistant Manager to Store Manager.
Reduced process lags by effectively managing employees for productivity and efficiency improvement.
Created and delivered weekly schedule assignments to staff members in timely manner so all shifts received adequate coverage.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Identified and solved complex problems, including and that impacted operations management and business direction.
Received packages and deliveries and restocked inventory upon shipment arrival, checking merchandise into system.
Decreased costs significantly by negotiating with vendors and suppliers for better prices.
Built loyal customer base by delivering excellent service and stocking in-demand products, including and .
Reduced process lags while managing employees to optimize productivity.
Managed sales, reconciled cash and made bank deposits while performing store opening and closing duties.
Interviewed, hired, supervised and trained employees and instituted mentoring program to develop skills, leadership and employee excellence.
Conducted evaluations of hardware and software solutions and products from diverse vendors to develop estimates, negotiate contracts and make effective selections.
Improved store status from market worst to best by implementing process improvements and identifying performance gaps for corrective action.
Oversaw inventory management to minimize waste.
Hired and trained employees to start new store in .
Analyzed marketing information and translated into strategic plans for establishment.
Implemented succession planning by training and developing associates into leadership positions.
Handled proof-of-concept requirements to meet strategic and objectives.
Collaborated with to recruit and develop personnel and cultivate top performance.
Oversaw inventory tracking, management and physical inventory counts.
Coordinated sales reports, reconciled accounts and made bank deposits.
Prioritized sanitation, safety and health standards in work areas.
Coached and empowered employees by creating and sharing motivational vision plans.
Achieved sales quota of $ by social media and brand marketing.
Supported management in exceeding customer service and quality standards.
Oversaw daily cash register operations and cash management and kept errors at rate by implementing system.
Boosted sales by effectively cultivating customer rapport and delivering superior customer service.
Supervised and trained team of while improving store sales
Maintained adequate temperature and humidity in stockrooms.
Trained -person staff to deliver outstanding customer service and assistance.
Oversaw annual store budget, working closely with corporate and financial departments on reporting and payroll.
Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategies.
Oversaw all store operations while generating up to 50% in monthly sales.
Provided direction and instruction to associates on variety of tasks.
Delivered excellent customer service and adhered to all standard practices, maximizing sales and minimizing shrinkage.
Coordinated and enhanced delivery of products.
Strengthened work flow productivity by hiring, managing and developing top talent.
Created attractive store displays to generate customer interest and boost sales.
Contributed to merchandising ideas at team sales meetings.
Mitigated regulatory risks by coordinating audits to comply with protocols.
Corrected operational discrepancies for stores by developing and executing process improvements.
Coached and mentored associates to achieve employee promotions.
Resolved customer problems by investigating issues, answering questions and building rapport.
Trained all new assistant managers on store security, monetary procedures and customer service expectations.
Addressed customer inquiries and resolved complaints.
Supported in managing daily store functions.
Supervised and led department managers while overseeing performance and productivity of employees.
Worked closely with and to formulate and build store brand and strategy.
Maintained daily record of all transactions.
Assumed positions of associate and assistant manager before promotion to store manager.
Participated in manager meetings on basis.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Delivered excellent customer service by greeting and assisting each customer.
Diminished total loss by implementing effective operational improvements.
Logistics Associate, 04/2017 to 10/2018 Colony Tire Corporation – Richmond, VA,
Checked items into computer system, printed labels and directed to storage locations.
Obtained and coordinated materials required to meet contract objectives.
Loaded, unloaded, moved and sorted materials to keep items flowing to correct locations.
Completed status reports every on logistics activities and issues.
Printed, picked and packed items for shipment according to tight schedules.
Earned reputation for good attendance and hard work.
Collaborated with others to discuss new opportunities.
Improved operations by working with team members and customers to find workable solutions.
Created agendas and communication materials for team meetings.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Improved customer satisfaction by finding creative solutions to problems.
Performed site evaluations, customer surveys and team audits.
Completed project resulting in .
Recognized by management for providing exceptional customer service.
Utilized to compile data gathered from various sources.
Designed and implemented techniques to reduce time and costs required to obtain and move goods.
Worked with vendors to obtain optimal prices and delivery schedules.
Sorter Operations Associate, 05/2016 to 10/2016 ReCommunity – City, STATE,
Earned reputation for good attendance and hard work.
Improved customer satisfaction by finding creative solutions to problems.
Recognized by management for providing exceptional customer service.
Improved operations by working with team members and customers to find workable solutions.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Learned to support office needs.
Education and Training
Bachelor of Science: Healthcare Administration, Expected in 02/2022 Southern New Hampshire University - Hooksett, NH GPA:
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