Store Manager Resume Example Staples

STORE MANAGER

Summary

Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success. Well-versed in shrinkage control, inventory management and financial leadership. Innovative approach to serving customers and achieving business goals. Focused on maintaining business sustainability in the face of evolving market conditions and customer preferences.

Skills

Employee supervision and motivation
Store opening and closing procedures
Team-oriented
Inventory management
Process improvement
Customer service
Staff training and development
Project management
Operational budgeting
Root cause analysis

Risk management
Accurate cash handling
Retail inventory management
Sales professional
MS Office proficient
Outstanding communication skills
Reliable
Employee training
Store operations oversight

Experience

Store Manager / Staples - New Milford , CT12/2018 - Current

Implemented succession planning by training and developing associates into leadership positions.
Built loyal customer base by delivering excellent service and stocking in-demand products.
Interviewed, hired, supervised and trained employees and instituted mentoring program to develop skills, leadership and employee excellence.
Increased profits by restructuring store layouts to enable efficient inventory management and performing financial planning and sales metric analysis.
Opened and closed store by processing daily paperwork, balancing register drawers, producing staffing schedules and preparing deposits.
Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Coached and empowered employees by creating and sharing motivational vision plans.
Collaborated with visual merchandising team to develop strategies to drive profitability.
Oversaw annual store budget while working closely with corporate and financial departments on reporting and payroll.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Updated store pricing, signage and merchandising to promote specials, sales and discounts.
Oversaw inventory management through cycle counts, audits and shrinkage control.
Hired, trained, evaluated performance and enforced disciplinary actions for associates.
Resolved customer problems by investigating issues, answering questions and building rapport.
Delegated work to employees based on shift requirements, individual strengths and unique training.
Reorganized sales floor to optimize customer flow and improve product visibility.
Trained employees on store security, monetary procedures and customer service expectations.
Oversaw merchandising and displays, signage, decorations and cleaning to maintain safety and readiness for customers.
Shared product knowledge with customers and offered personal recommendations to boost upselling and cross-selling goals.

Store Manager / Old Navy - Port Chester, NY01/2018 - 12/2018

Implemented succession planning by training and developing associates into leadership positions.
Built loyal customer base by delivering excellent service and stocking in-demand products.
Interviewed, hired, supervised and trained employees and instituted mentoring program to develop skills, leadership and employee excellence.
Increased profits by restructuring store layouts to enable efficient inventory management and performing financial planning and sales metric analysis.
Opened and closed store by processing daily paperwork, balancing register drawers, producing staffing schedules and preparing deposits.
Coached and empowered employees by creating and sharing motivational vision plans.
Collaborated with visual merchandising team to develop strategies to drive profitability.
Mitigated regulatory risks by coordinating audits to comply with protocols.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
Handled proof-of-concept requirements to meet strategic objectives.
Leveraged ERP software to coordinate and enhance inventory delivery.
Restocked inventory upon shipment arrival and checked merchandise into system to maintain accurate records.
Shared product knowledge with customers and offered personal recommendations to boost upselling and cross-selling goals.
Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
Maintained current accounts and deposited funds to keep on-site cash low.
Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Oversaw merchandising and displays, signage, decorations and cleaning to maintain safety and readiness for customers.
Oversaw POS operations and cash management to reduce errors.
Managed inventory tracking and physical inventory counts to minimize loss.
Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
Trained employees on store security, monetary procedures and customer service expectations.
Fostered healthy team environments to promote collaboration and boost productivity.
Boosted sales by cultivating customer rapport and delivering superior customer service.
Reorganized sales floor to optimize customer flow and improve product visibility.
Contributed to merchandising ideas at team sales meetings to increase sales.
Corrected operational discrepancies by developing and executing process improvements.
Delegated work to employees based on shift requirements, individual strengths and unique training.
Resolved customer problems by investigating issues, answering questions and building rapport.
Minimized financial discrepancies by accurately controlling monthly operations budget.
Collaborated with to recruit and develop personnel and cultivate top performance.
Hired, trained, evaluated performance and enforced disciplinary actions for associates.
Strengthened work flow productivity by hiring, managing and developing top talent.
Met budget targets by controlling expenses and eliminating wasteful behaviors.
Assessed, optimized and elevated operations to target current and expected demands.
Oversaw inventory management through cycle counts, audits and shrinkage control.
Updated store pricing, signage and merchandising to promote specials, sales and discounts.
Conducted staff evaluations and determined promotions and realignments or reductions in workforce.
Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
Secured store perimeter and enforced safety procedures to minimize losses and protect assets.
Worked closely with to formulate and build store brand and strategy.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.

Store Manager / Old Navy - White Plains , NY11/2014 - 01/2018

Implemented succession planning by training and developing associates into leadership positions.
Built loyal customer base by delivering excellent service and stocking in-demand products.
Interviewed, hired, supervised and trained employees and instituted mentoring program to develop skills, leadership and employee excellence.
Increased profits by restructuring store layouts to enable efficient inventory management and performing financial planning and sales metric analysis.
Improved store status from market worst to best by implementing process improvements and identifying performance gaps for corrective action.
Opened and closed store by processing daily paperwork, balancing register drawers, producing staffing schedules and preparing deposits.
Coached and empowered employees by creating and sharing motivational vision plans.
Collaborated with visual merchandising team to develop strategies to drive profitability.
Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Oversaw annual store budget while working closely with corporate and financial departments on reporting and payroll.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Secured store perimeter and enforced safety procedures to minimize losses and protect assets.
Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
Conducted staff evaluations and determined promotions and realignments or reductions in workforce.
Oversaw inventory management through cycle counts, audits and shrinkage control.
Updated store pricing, signage and merchandising to promote specials, sales and discounts.
Met budget targets by controlling expenses and eliminating wasteful behaviors.
Strengthened work flow productivity by hiring, managing and developing top talent.
Hired, trained, evaluated performance and enforced disciplinary actions for associates.
Minimized financial discrepancies by accurately controlling monthly operations budget.
Resolved customer problems by investigating issues, answering questions and building rapport.
Delegated work to employees based on shift requirements, individual strengths and unique training.
Contributed to merchandising ideas at team sales meetings to increase sales.
Reorganized sales floor to optimize customer flow and improve product visibility.
Fostered healthy team environments to promote collaboration and boost productivity.
Trained employees on store security, monetary procedures and customer service expectations.
Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
Managed inventory tracking and physical inventory counts to minimize loss.
Oversaw merchandising and displays, signage, decorations and cleaning to maintain safety and readiness for customers.
Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Shared product knowledge with customers and offered personal recommendations to boost upselling and cross-selling goals.
Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
Mitigated regulatory risks by coordinating audits to comply with protocols.

Education and Training

Norwalk Community College - Norwalk, CTSome College (No Degree): Management

Stamford High School - Stamford, CT06/2010High School Diploma

Resume Overview

Companies Worked For:

Staples
Old Navy

School Attended

Norwalk Community College
Stamford High School

Job Titles Held:

Store Manager

Degrees

Norwalk Community College - Norwalk, CT Some College (No Degree) : Management
Stamford High School - Stamford, CT 06/2010 High School Diploma

Store Manager Resume Example

Resume Score: 80%

Resume Overview

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