Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency, and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success. Well-versed in shrinkage control, inventory management and financial leadership. Innovative approach to serving customers and achieving business goals. Focused on maintaining business sustainability in the face of evolving market conditions and customer preferences.
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Implemented succession planning by training and developing associates into leadership positions. Interviewed, hired, supervised and trained employees and instituted mentoring program to develop skills, leadership and employee excellence. Trained employees on store security, monetary procedures and customer service expectations. Coached and empowered employees by creating and sharing motivational vision plans. Increased profits by restructuring store layouts to enable efficient inventory management and performing financial planning and sales metric analysis. Collaborated with visual merchandising team to develop strategies to drive profitability. Oversaw annual store budget while working closely with corporate and financial departments on reporting and payroll. Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability. Updated store pricing, signage and merchandising to promote specials, sales and discounts. Oversaw inventory management through cycle counts, audits and shrinkage control. Resolved customer problems by investigating issues, answering questions and building rapport. Trained employees on store security, monetary procedures and customer service expectations. Shared product knowledge with customers and offered personal recommendations to boost upselling and cross-selling goals.
Implemented succession planning by training and developing associates into leadership positions.
Built loyal customer base by delivering excellent service and stocking in-demand products.
Interviewed, hired, supervised and trained employees and instituted mentoring program to develop skills, leadership and employee excellence.
Increased profits by restructuring store layouts to enable efficient inventory management and performing financial planning and sales metric analysis.
Opened and closed store by processing daily paperwork, balancing register drawers, producing staffing schedules and preparing deposits.
Coached and empowered employees by creating and sharing motivational vision plans.
Collaborated with visual merchandising team to develop strategies to drive profitability.
Mitigated regulatory risks by coordinating audits to comply with protocols.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
Handled proof-of-concept requirements to meet strategic objectives.
Leveraged ERP software to coordinate and enhance inventory delivery.
Restocked inventory upon shipment arrival and checked merchandise into system to maintain accurate records.
Shared product knowledge with customers and offered personal recommendations to boost upselling and cross-selling goals.
Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
Maintained current accounts and deposited funds to keep on-site cash low.
Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Oversaw merchandising and displays, signage, decorations and cleaning to maintain safety and readiness for customers.
Oversaw POS operations and cash management to reduce errors.
Managed inventory tracking and physical inventory counts to minimize loss.
Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
Trained employees on store security, monetary procedures and customer service expectations.
Fostered healthy team environments to promote collaboration and boost productivity.
Boosted sales by cultivating customer rapport and delivering superior customer service.
Reorganized sales floor to optimize customer flow and improve product visibility.
Contributed to merchandising ideas at team sales meetings to increase sales.
Corrected operational discrepancies by developing and executing process improvements.
Delegated work to employees based on shift requirements, individual strengths and unique training.
Resolved customer problems by investigating issues, answering questions and building rapport.
Minimized financial discrepancies by accurately controlling monthly operations budget.
Collaborated with to recruit and develop personnel and cultivate top performance.
Hired, trained, evaluated performance and enforced disciplinary actions for associates.
Strengthened work flow productivity by hiring, managing and developing top talent.
Met budget targets by controlling expenses and eliminating wasteful behaviors.
Assessed, optimized and elevated operations to target current and expected demands.
Oversaw inventory management through cycle counts, audits and shrinkage control.
Updated store pricing, signage and merchandising to promote specials, sales and discounts.
Conducted staff evaluations and determined promotions and realignments or reductions in workforce.
Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
Secured store perimeter and enforced safety procedures to minimize losses and protect assets.
Worked closely with to formulate and build store brand and strategy.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
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