store manager resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :

High-performing District Manager with over 5 years of experience delivering successful improvements for business operations, profitability and team development. Resourceful project manager and compliance specialist with ability to thrive in fast-paced and changing environments. Dedicated to sustaining operational accuracy and delivering results for optimal profitability. I'm also a seasoned Manager well-versed in shrinkage control, inventory management and financial leadership. Talented leader with innovative approach to serving customers and achieving business goals. Focused on maintaining business sustainability in face of evolving market conditions and customer preferences.

  • Store opening and closing procedures
  • Store operations oversight
  • Employee supervision and motivation
  • Retail inventory management
  • Root cause analysis
  • Project management
  • Operational budgeting
  • Employee training
  • Team-oriented
  • Risk management
  • Staff training and development
  • Recruiting and hiring
Store Manager, 07/2019 - 10/2019
Goodwill Industries Of Southeast Wisconsin, Inc. Hoffman Estates, IL,
  • Collaborated with visual merchandising team to develop strategies to drive profitability.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Contributed to merchandising ideas at team sales meetings to increase sales.
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Maintained current accounts and deposited funds to keep on-site cash low.
Senior Manager, 03/2012 - 03/2019
Fiserv, Inc. New York, NY,
  • Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
  • Recruited and hired individuals demonstrating passion, dedication and added value to team.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Collaborated with department heads to identify opportunity, develop timely solutions and create action plans.
  • Collaborated with visual merchandising team to develop strategies to drive profitability.
  • Oversaw aspects of maintenance, inventory and daily activity management to provide optimized retail environment .
  • Fielded customer complaints, resolved disputes and answered questions to promote store engagement and effectiveness.
  • Achieved or exceeded business plans on consistent basis by engaging employees in key processes.
  • Conducted analysis to address productivity and employee needs, resulting in improved employee morale.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
Property Manager, 04/1996 - 04/2016
Mccormack Baron Management Inc. National City, CA,
  • Oversaw daily operations, maintenance and administration of various properties.
  • Developed and implemented strategic plan for property management.
  • Managed all day-to-day activities involving tenants, subcontractors and property management.
  • Reviewed all leases to guarantee proper level of service for tenants.
  • Monitored and documented all income, including delinquencies.
  • Partnered with cross-functional teams to address business opportunities and challenges.
  • Conducted apartment tours for potential tenants and answered any questions.
  • Remained aware of all construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
  • Collected monthly assessments, rental fees, deposits and collection payments.
  • Solicited and analyzed bids for repairs, renovation and general maintenance.
  • Monitored common areas for cleanliness and safety.
District Manager, 05/1993 - 04/1998
Chipotle Lindenhurst, NY,
  • Analyzed regional market trends to discover new opportunities for growth.
  • Recruited 20 managers and supervisors to fill internal job vacancies.
  • Created customer service model used at multiple locations, resulting in [16]% increase in customer service ratings.
  • Devised selling and merchandising programs, enhancing bottom-line profitability.
  • Mentored team members by demonstrating best practices for sales and customer service.
  • Elevated leadership across wholesale and retail platforms by developing comprehensive training courses.
  • Oversaw quality of operations of 8 locations throughout Eastern region.
  • Built 8 new stores from ground up with clear and proactive business
  • Developed and enhanced sales and merchandising programs, positively impacting bottom-line profitability with strong growth.
Education and Training
High School Diploma: , Expected in 06/1981
St. Rose High School - Belmar, NJ,
Status -
: Municipality Planning Board Certification, Expected in 1997
Rutgers - New Brunswick, NJ ,
Status -
: Pastry Chef, Expected in 2007
Wilton School Of Baking - Toms River, NJ,
Status -
Activities and Honors

Award Winner of the 2019 Italian American Business Woman Of The Year Award

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Resume Overview

School Attended

  • St. Rose High School
  • Rutgers
  • Wilton School Of Baking

Job Titles Held:

  • Store Manager
  • Senior Manager
  • Property Manager
  • District Manager


  • High School Diploma

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