store manager resume example with 12+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Summary
Proactive individual with great organizational skills. Energetic and responsible approach over 10 years working in fast-paced work environments. Trusted to handle high-value for fragile merchandise.
Experience with successfully managing all aspects of a large retail and manufacturing center in including establishing and monitoring productivity goals; and leading cross-functioning teams on key projects. Proven leadership skills gained from managing a large retail store as well as a very determined and hard working individual. Tasks at hand are very important and finished with great attention to detail.
Skills
Employee supervision and motivation
Store opening and closing procedures
Store operations oversight
Employee training
Quick learner
Very motivated
Very persistent
Reliable
Customer service
Risk management
Inventory management
Team-oriented
Outstanding communication skills
Sales professional
Continuous improvements
Experience
Store Manager, 03/2017 - Current Goodwill Of North Georgia – Tyrone, GA,
Delivered excellent customer service and adhered to standard practices to maximize sales.
Oversaw merchandising and displays, signage, decorations and cleaning to maintain safety and readiness for customers.
Collaborated with General Manager to recruit and develop personnel and cultivate top performance.
Updated store pricing, signage and merchandising to promote specials, sales and discounts.
Implemented succession planning by training and developing numerous associates into leadership positions.
Fostered healthy team environments to promote collaboration and boost productivity.
Restocked inventory upon shipment arrival and checked merchandise into Netsuites system to maintain accurate records.
Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
Reorganized sales floor to optimize customer flow and improve product visibility.
Strengthened work flow productivity by hiring, managing and developing top talent.
Conducted staff evaluations and determined promotions and realignments or reductions in workforce.
Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
Trained employees on store security, monetary procedures and customer service expectations.
Rotated inventory from oldest to newest to maintain fresh stock.
Built loyal customer base by delivering excellent service and stocking in-demand products.
Resolved customer problems by investigating issues, answering questions and building rapport.
Oversaw POS operations and cash management to reduce errors.
Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
Hired, trained, evaluated performance and enforced disciplinary actions for 50+ associates.
Managed inventory tracking and physical inventory counts to minimize loss.
Interviewed, hired, supervised and trained 50+ employees and instituted mentoring program to develop skills, leadership and employee excellence.
Delegated work to employees based on shift requirements, individual strengths and unique training.
Shared product knowledge with customers and offered personal recommendations to boost upselling and cross-selling goals.
Car Salesman, 02/2015 - 03/2017 Rusty Wallace Cadillac Gmc Kia – City, STATE,
Engaged positively with each customer, providing professional and polite support for sales and service needs.
Worked with off-site locations to find desired items for customers.
Met incoming customers at door to guide through showroom and sales lot.
Top salesman 2 months in a row.
Networked with remote dealers to source vehicles for customers.
Gave detailed information regarding operation of standard and optional vehicle features.
Sourced vehicles from other dealer lots and auctions.
Provided information about sales processes, warranty requirements and service standards.
Worked with customers and sales management to reach price agreements and explain all warranty, sales and option package procedures.
Responded to inquiries from potential customers via email and telephone.
Answered customer emails and telephone requests for information.
Oversaw customer test drives and demonstrated standard and optional features.
Evaluated vehicles before final pickup to check for damage and completed delivery tasks.
Greeted customers at arrival to build positive relationships and discuss vehicles.
Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
Showcased vehicle features and took customers on test drives in local area.
Maximized customer satisfaction by resolving concerns with fast and knowledgeable service.
Filled out paperwork to register vehicles and complete sales.
Turf Installer, 08/2014 - 02/2015 AstroTurf LLC – City, STATE,
Assisted with grounds maintenance with basic landscaping support, including mowing, trimming and debris removal.
Made sure the base was flat and ready for turf installation.
Loaded turf rolls on fork lifts and directed them in the right direction.
Unrolled turf onto the base, made sure it was straight. Once is was straight we nailed it down with stakes brought the next roll and started sewing the rolls together.
Cleared pathways of overgrowth, debris and snow to reduce hazards.
Operated landscaping equipment such as forklifts and bobcats to maintain grounds and remove trees.
Soldier, 05/2008 - 05/2014 Army National Guard – City, STATE,
Maintained rifles, machine guns, mortars and hand grenades and accounted for all weapons.
Patrolled restricted areas and authorized access for permitted personnel.
Trained extensively on military equipment to advance in both rank and skill level.
Provided fast and accurate emergency response to injured teammates, providing first aid and Buddy Care.
Prepared operation plans and orders to support security of resources and installations.
Deployed to Iraq in February on 2010.
Education and Training
High School Diploma: , Expected in 05/2008 - Cocke County High School - Newport, TN GPA: Status -
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.