LiveCareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Customer-oriented Store Manager offering over 9 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers. Focused Store Manager versed in all aspects of running retail establishment, including opening and closing procedures, banking, merchandising and recruiting. Keeps operations efficient, productive and on-track to consistently meet and exceed expectations. Sales expert with unparalleled communication and relationship-building talents.

Skills
  • Store opening and closing procedures
  • Employee supervision and motivation
  • Store operations oversight
  • Team-oriented
  • Risk management
  • Reliable
  • Outstanding communication skills
  • MS Office proficient
  • Sales professional
  • Staff training and development
  • Employee training
  • Recruiting and hiring
  • Schedule management
  • Employee development
  • Sound judgment
  • Bilingual
Education and Training
Roberto Clemente High School Chicago, IL, Expected in 06/1998 High School Diploma : - GPA :
Certifications
  • Certified Diamontologist and Gemologist, Diamond Council of America
Experience
Indy Tire Center - Store Manager
Columbus, IN, 04/2011 - 08/2020
  • Improved store status by implementing process improvements and identifying performance gaps for corrective action.
  • Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Achieved sales quota by incorporating social media and brand marketing.
  • Implemented succession planning by training and developing associates into leadership positions.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
Bakers Square - Shift Leader
Schererville, IN, 02/2005 - 02/2007
  • Coordinated daily shift changes to facilitate tasks and handle special needs or requests.
  • Delegated tasks to employees and monitored activities and task completion.
  • Supervised, motivated and led employees to maintain productivity and customer service levels.
  • Created training manual for employees to use as reference guide.
  • Oversaw timely execution of promotions and marketing programs.
  • Coordinated shift-based inventory receiving, auditing and restocking.
  • Upheld company standards and compliance requirements for operations and cleanliness.
  • Implemented continuous improvement programs to increase productivity, improve quality and reduce costs.
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
  • Complied with company safety procedures, policies and regulations to promote safe working environment.
  • Conducted one-on-one coaching sessions with team members resulting in reduced lost time and workplace accidents.
  • Assisted general manager with operations game plan and company initiatives implementation.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Identified needs of customers promptly and efficiently.
  • Coached team on company policies, procedures, and best practices to enhance operational efficiency, employee productivity and subsequently decrease labor costs.
St. Luke's Health System - Shift Manager
Caldwell, ID, 03/2002 - 01/2005
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Generated reports to assess performance and adjusted workflows to realign with targets.
  • Upheld company standards and compliance requirements for operations and cleanliness.
  • Coordinated shift-based inventory receiving, auditing and restocking.
  • Documented receipts, employee hours and inventory movements.
  • Provided coaching and reinforced standards to foster superior performance from crew members and others throughout organization.
  • Increased customer base and market share by promoting product through diverse channels.
  • Created fun team building activities to engage staff in up-selling to meet revenue targets.
  • Enhanced operations and boosted productivity through employee training, coaching and creating work schedules and assignments.
  • Managed schedules, accepted time off requests and found coverage for shifts.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Developed and mentored team members to provide hospitable, professional service while adhering to established service models.
  • Oversaw efficient receiving and inventory management to keep stock within optimal levels.
  • Cross-trained in every store role to maximize operational knowledge.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Spearheaded training initiatives to improve employee performance and bottom-line business results.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Treated associates with fairness and respect, providing recognition of accomplishments.
  • Delegated work to staff, setting priorities and goals.
  • Coordinated maintenance on physical condition of warehouse and equipment, routinely assessing each for needed repairs, updates or replacements.
  • Recruited, hired and trained new employees, including monitoring and review of individual performance.
  • Coordinated with staff to clarify information and enforce procedures resulting in effective problem solving and smoother operations.
  • Met with each associate to establish realistic monthly sales goals.
  • Established ambitious goals for employees to promote achievement and surpass business targets.
  • Cultivated culture of empowerment to help employees better meet customer needs with minimal oversight.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Raising Canes Chicken - Customer Service Cashier
Springfield, OH, 10/2000 - 03/2002
  • Exchanged and returned items, noting all details in company database and placed returned merchandise in bins for restocking.
  • Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
  • Greeted customers and responded to informational requests.
  • Redeemed coupons and cross-sold products to maintain customer satisfaction levels.
  • Processed credit card, EBT and gift certificate payments in electronic computer systems.
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Scanned items quickly to keep lines moving and reduce overall wait time.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Unboxed new merchandise and added to shelves in accordance with planograms and stock rotation policies.
  • Cleaned and stocked front end areas, including register changing tapes and ribbons.
  • Monitored sales events, added new merchandise and rang up purchases.
  • Answered phone calls to assist customers with questions and photo department orders.
  • Assisted customers to find appropriate products, answered product questions and provided product solutions.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Kept store operations efficient and tasks current by carrying out daily store opening, closing and shift change actions in full.
  • Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
  • Welcomed customers, offering assistance to help find store items.
  • Built and maintained productive relationships with employees.
  • Answered questions about and demonstrated features of diverse merchandise to facilitate customer sales.
  • Helped customer locate and select appropriate merchandise throughout store.
  • Prepared special orders for shipment.
  • Maintained work area in clean and neat manner.
  • Greeted customers promptly and responded to questions.
  • Issued receipts, discussed return policies, and directed customers to pickup locations for larger merchandise.
Accomplishments
  • Promoted to Store Manager after 6 months in the Assistant Manager position.
  • Consistently maintained high customer satisfaction ratings.
  • Reached sales goal to achieve two incentive trips, earning recognition from upper management and numerous financial rewards.

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Resume Overview

School Attended

  • Roberto Clemente High School

Job Titles Held:

  • Store Manager
  • Shift Leader
  • Shift Manager
  • Customer Service Cashier

Degrees

  • High School Diploma

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